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November 2023 by Jocelyn McNamara
Was getting ready to drive 6 hours home and noticed I had a nail in my tire that created a pretty quick leak. Despite it being 8am on a Saturday and their appointments being full, I was able to get 4 new tires and be on the road by 10:30. Super helpful with understanding the difference between tires and recommending based on my needs. Because of them I was able to get home safely, you can't put a price on that.
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November 2023 by Eric Seliga
Had a oil Change,front rotors and brake pads done today.Excellent Customer service by Chad the manager and the mechanic named Chris went out of his to show and explain to me the situation with my brakes,engine light and lug nuts that were in rough shape.took care of my truck.Excellent Mechanic.Thank you
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November 2023 by Justin Grant
Called to get info about prices and time, and what I was told is exactly what I got (Just took them like 20 minutes longer than estimated). I recommend coming here.
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November 2023 by Mike Moore
Charged $96.50 plus tax for synthetic oil change on Subaru Forester. Picky with inspection. Wont ever go back.
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September 2023 by Diana Alvarez
I just got into the city after a long trip from VA and they took care of my tire in a minute. Very polite and professional team. Highly recommend it.
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June 2023 by Charles Devlen
I'd like to preface this with saying I have had many prior great experiences at Mr. Tire in Ithaca. This was not a good one. I went here for a mount and balance of 4 tires. I had an appointment I had set up the day prior for 1:30pm. I didn't get out of the shop until around 4:30pm, which was quite a while for what is routine for a shop like this, but I understand as they had a couple other cars in and didn't have a ton of staff. I was told two of my rims were bent, which was a surprise to me. I had previously gotten the tires mounted and balanced there a few months prior for winter, which was done superbly, and no bends or problems were mentioned. If some pothole had bent the rims enough to throw the balance off, I of course would have felt it prior to going back to get the summer tires on, which I didn't feel. I told the guy who spoke to me to do their best, and to make it as smooth as possible, which I knew would be near if not perfect as I had driven it in like that, which he agreed to, and also said he'd put the tires on the back to minimize felt vibration. There was no shake at all I could feel coming into the shop, and a pretty bad shimmy in the steering wheel and vibration from 40-60mph after. I already had to return to the shop once, as I was charged for tire disposal despite having the tires taken off and in my trunk, so I wasn't happy to have to come back again, especially after spending most my day sitting in the waiting room. I (admittedly angrily) told the manager that if this was their best attempt at balancing and they couldn't do anything better that I wanted my money back, especially having spent 3+ hours there. He firstly didn't apologize for the poor service provided, and told me I "being all rude wasn't doing anything for me" which frankly only served to make me more frustrated, then proceeded to tell me I could have just asked to rebalance them, and that if I wanted my money back, sure, and "don't come back" with a smug look on his face. I'd also like to mention he was filthy and unkempt, significantly worse than anyone else in the shop, everything he wore was covered in dirt and grime, down to the hat, which isn't a great look compared to all previous managers I had met there. I am frankly extremely disappointed. I told him that with him as manager, I wouldn't want to come back, but I would be back if the money wasn't refunded. I'm disappointed this place has gone so downhill. I would like to commend the front desk worker, whose name I wish I knew, as he was friendly and professional.Update: Went to another shop and was shown that one of the wheels hadn't even been balanced at all.
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June 2023 by Yasin Ahmed
New management: rude, unwelcoming, surprise costs, and terrible service (car issues every time I go to get something worked on) .The culture and prices have changed so much. I've been a loyal customer for several years because everyone from the managers to the mechanics always felt honest, genuine, caring. It's become commercialized, feel like I'm being jiffed, scammed, and cheated especially with the new prices and the lack of customer appreciation or going a little extra to make me want to come back.It's been the last couple visits, again I really come here a lot, and they just upcharge and the quality of the work keeps getting worse. For several years I've recommended this place to so many people and have helped make sure this place was recognized for it's quality and service. Now I recommend people stay away to be honest.
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June 2023 by Jeff Ames
Went in for oil change/state inspection. The guys at Mr Tire knew I was in a time crunch due to a funeral and worked hard to get me out on time even when some unexpected issues with the inspection came up. Good people!
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June 2023 by Derek Brown
This place has gone down hill since Chris left, From waiting 4 hrs for an oil change. After making an appointment of course. Then we go there to see if the car was done because nobody communicates on weather the vehicle is done. they tell us the battery died bc they didnt know you had to push the brake to start the vehicle. So they left the key on by accident. Will not be going back.
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May 2023 by Alax Pike
I would save yourself and not even go to this place. Stacy is one of the worst managers I have ever experienced I was quoted 1,090 for a set of tires and I needed a alignment. they decided to put the tires on my vehicle, broke two sensors, Made me buy one of them. did not reset the light. Did not do a alignment, no alignment sheet and the The camber bolts were not touched. They were brand new and I marked them before I brought the vehicle there. And then she tried to charge me $1800. When the real price was $1113.74 And then decided to break my hubcaps after having my vehicle for 3 days. It's been 3 months now no hubcaps replaced. They bought me the wrong ones. They wanted to cheap out and get used ones instead of buying the $900 ones off in eBay. Stacy you need to go back to pick apart. You don't know how to run a business. All the employees run around like they are monkeys they don't know what the hell they are doing. Not to mention my front wheel came loose because they never torqued my wheels right after I told them i wanted my wheels torqued to a certin spec. Save yourself and drive by this place as fast as you can.
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May 2023 by Janice Robinson
Took my car in for NYS Inspection, it passed an it took less then 20 minutes. I will take my car in to have my 4 snow tires off and a wheel alignment before putting on my 4 all season tires.Great job and thank you for your service.
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May 2023 by Nick Delgado
Walked in after making my appointment earlier in the day, was greeted by a guy covered in dirt at 8am and couldn’t hardly understand him, other guy just sitting on his phone behind him. Ended up walking out and going to Midas who were able to take care of me
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April 2023 by Tom A.
We were from out of state. Made online appointment, person at front desk did not know I had an appointment. Told me he would call me at most in an hour. Almost 2 hours later, I called they did not even look at my car yet. All I wanted to know was if it was safe to drive home with. I went back and took the car to Monro, they were lifesavers and checked out my car
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April 2023 by Carol Golightly
We came to Mr. Tire when we experienced an issue with our battery on a weekend. They assessed the problem and were honest with us that they wouldn't be the best place to do the work due to their available staffing for the weekend and the nature of the work that needed to be done. But they gave us advice for free on what they'd do in our position. We really appreciated the way they handled the situation, and would come again!
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April 2023 by Emma Kelly
Most kind and amazing people working there ever. I went for my oil change on a weekend which was a plus to begin with and they did it quickly and checked over the rest of the car as well. Each person coming into the shop seemed happy as well, much different from the last shop I have been to up here. They also gave me tips on how to clean up the fog of my headlights on the way out which worked wonders. Not being from this area I was afraid they would want to try and get me to buy other things to fix my car, but I feel comfortable they would never do that here. Im sending anyone who needs car work in the area right this way.
