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January 2024 by Chris Marquis
I remember sometime ago, I was shopping in the place for at least one or two products. Some red hair dye and my favorite curly hair conditioner I couldn’t seem to find at any other place. As I picked up the conditioner, some girl (and by girl, I mean an immature female who couldn’t get her mindset out of her public life being a hood rat that she clearly was) told me something like I couldn’t get that product or she was asking why I was getting that when I’m “not black”. I’m not even making this up. I was being harassed by her and maybe the cashier bc of what I was getting. I continued to buy the products anyways, but she said I don’t even “have black people hair”. If I had a dollar for every time I was told something like that or that I wasn’t black, I’d be wealthy enough to live up in Cayuga Heights by now. Such ignorance. I may not look black, but I sure as hell am. I am an offspring of a black man and a white woman and I didn’t need to prove that to them, but clearly, I guess that’s something I must do these days even though we are WAY past that. Interracial relationships are nothing new. I’m mixed w/ black culture and every other and it doesn’t matter even if I was entirely white, not just black people have curly hair. Anybody has it. I was in my late teens when this happened, I know it’s late, but this needs to be put out there until there’s possibly a better change in the environment and customer service. Terrible customer service I must say. Not that they care, but I wouldn’t hesitate to expose them for their behavior if I ever saw it again. And if they are still there or anyone who is just like them, I am mixed with everything including black and I am damn well proud of it and you cannot tell me what I can and cannot get.
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December 2023 by Kaitlyn
Very helpful staff. They helped me pick out the right hair dye for what I wanted.
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July 2023 by erin m.
I never review places but the staff here definitely deserve it! I went here yesterday and everyone was so friendly and helpful. I had my 2 year old with me and one of the ladies there was nice enough to go get lollipops and offer him one while i was shopping. They have a good stock compared to a lot of sally's i have been to. I definitely recommend going here.
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July 2023 by Destini S
I went in today after work to pick up some products to lighten my hair. The lovely women at the register was so incredibly sweet and helpful! She seemed very knowledgeable about the products and hair lightening/dyeing techniques. I plan on buying all my hair care products from here from now on!
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September 2022 by Kimmy Jo
Rude people working there!! Should be nicer if you want to to shop there.
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September 2022 by Anjila G.
I'm really grateful to have an alternative to going to a salon and paying salon prices, so I'm grateful for Sally's. And a bonus is, the Ithaca location has the most helpful staff! Some of the people in there go out of there way to make sure you get what you need. And almost every time I go in there, whether it's me asking or it's me overhearing (eavesdropping) another conversation, the staff seem to have a lot of experience and knowledge-maybe in different areas (but when they put it all together it equals a big help).
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May 2022 by Alex Ellinger
I think their names were Cassie and Barb but I went on Sunday April 10th 2022 and they helped so much, with a few customers in there too! They really are great at their job and show a lot of passion and knowledge for what they do!!
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September 2021 by Evan LeFevre
DON’T WORRY about any of the complaints about mean staff because they’ve all been fired lol. The new employee Christina is so incredibly sweet and made what could have been a stressful trip super easy! I came in with a shopping list for bleaching my hair and she grabbed all the best things in 30 seconds and made me feel super comfortable and confident about all the torture I was about to inflict on my scalp ? If you want to do anything to your hair GO TO THIS STORE and at least you’ll have a head start!
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July 2021 by Magnolia N.
I'm not sure how this establishment is still in business? Product is rarely in stock & has to be ordered online. I completed a survey for $5 off & shared lack of product availability, talked to sales associates & still no change. If you want to pay extra for shipping & wait weeks cause there was a delivery issue, this is the place for you.
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January 2021 by Zadia Soul
Nice manager, they answered questions with confidence
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January 2021 by Nina P
Dont expect good advice at this store !!!!! Especially when the worker has purple overprocessed hair trying to tell you how bad your hair looks and what products i should be using. Sallys pick some better looking staff not like they stepped out the trailer park
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March 2020 by Heather Andrews
Showed up at 10:15 no one was there it was still closed. So I left came back at 10:30 the lady finally showed up to open store watched a customer go in and back out. Went to go in and the door is locked so no one can get in. They need to find someone who can get to work on time and actually wants customers come in.
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January 2020 by Princess Peachy
Always good customer service..
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May 2019 by Jeanette Belle-isle
They charge you for conditioner packets when you're not looking to meet their quotas. Check your receipts
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February 2019 by Patricia Maloney
I was able to find what I was looking for on my own thankfully as the sales help was not too helpful
