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July 2021 by Doug MacLeod
Helped with funding available through Empower and Assisted Home Performance programs . Sean H. faciltated the projects development and was excellent at every turn. Very helpful and informative to my many questions. Grateful for the aptitude and kindness throughout the somewhat complicated process.
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April 2021 by Jayme Elk
Sarah was delightful, professional and dedicated to making sure all area's of my home were inspected and taken care of. Albert and Ian did a wonderful job with installing all energy savings measures and the improvements have made a tremendous difference. My home is SO Snug now. Working with Snug Planet has been great, the receptionist is so nice, the work done is perfect. They worked so hard and went above and beyond to get all projects done, cleaned up everything, even vacuuming my stairs for me. Thanks Alot.
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April 2021 by D Sober
Through the whole process everyone that I have come into contact with has been great. Sarah is amazing and always doing as much as she can to help out. The crews that have come in to my home are polite and respectful and have done amazing work at my place
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March 2021 by Chris Hallam
Sarah Cox is amazing. She is very Professional and really understands the energy of your home. She listens to your questions and answers in terms the average homeowner can understand. She does a very thorough inspection. Sarah helps to navigate the paperwork and how to obtain the grants needed to help you out. Highly recommend her for your energy needs and concerns for your home.
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March 2021 by Joshua Hamilton
Sara was excellent. Gave us good suggestions and has come with a great plan for our house.
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February 2021 by Sybil Conrad
I could not be happier with the whole house air source heat pump Snug Planet installed in my old home (built in 1900). We were able to find a solution for efficient heating and cooling that reaches every room in the house, despite having had no ductwork, that worked with my budget. Now we are always comfortable, regardless of the unpredictable Ithaca weather.
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January 2021 by Andrea Pisacano
Snug planet has made our home so cozy we have much less heat loss from our wood stove. The company is number one in our book for efficiency and money saving.
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December 2020 by Len Burman
Snug Planet did a home energy audit for us and then installed insulation and sealed the rim joists in our basement. Heather, the young expert who performed the audit, was prompt, professional, and communicated the issues and tradeoffs very clearly. She checked on one possible remedy with a more experienced colleague and determined that it would not be worth the money. I appreciated that. The installation team did a great job and was careful to clean up after. Paul, the team leader, pointed out that some of the spray foam stuck to our basement carpet. He was willing to pay for a replacement, but it’s a ratty old carpet in the basement. No problem. Best of all, our house is now noticeably warmer. Last night I checked our bedroom temperature more than 4 hours after the thermostat had turned off for the night. Even though the outside temp was 38F, the inside temperature had dropped only 2 degrees.
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December 2020 by Karla Harding
I contacted Snug Planet in mid November regarding a new furnace and they set up an appointment for November 30. They asked if I could wait that long so I'm thinking they could have been here sooner if needed. Sarah came to our home, looked inside and out for safety and efficiency concerns, and gave us recommendations. She was not pushy and did not try to sell us a bunch of fluff. She took information to apply for possible financial incentives that may help via reimbursements. I gave her a check for the furnace and was told they would call with an install date. Sarah called two days later and asked if "tomorrow" would be ok. Albert and Caleb came out today to install the furnace and a programmable thermostat. They also adjusted our gas stove as Sarah had detected a tiny amount of Carbon Monoxide on Monday. They were very friendly and knowledgeable, worked efficiently and insisted on cleaning up after themselves even though I said I had to clean the area anyway. I also want to commend Erica who set up the appointment and spoke with me on a few other occasions. She is friendly and professional and I'm sure does a lot more than answer the phone; thank you, Erica!I can't recommend Snug Planet enough! Thank you all so very much!!!(If you need work done and don't think you can possibly afford it, contact them. There are some great incentives and the income guidelines are more lenient than you may think. You can be more comfortable while saving on energy costs and helping the planet.)
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December 2020 by Ben Owens
This was an amazing experience. The building analyst (Sarah) spent nearly 3 hours at our home doing a VERY comprehensive review of our home. She was very friendly, knowledgeable and took the time to show us the important part of our home that could use improvement. I would highly recommend this process, company and analyst to anyone who wants to learn more about their home and possible energy savings. Great work!
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November 2020 by Robbie Sanders
Excellent initial consultation with Sean and amazing service from Snug Planet. We are so pleased with the heat pump water heating system.I feel like I have magic in our basement!The two people who installed the new heater and removed the old were so efficient and knowledgeable, explaining everything carefully before they left.
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November 2020 by Janet Teeter
We had the best experience with everyone that helped with the installation of our new air-sourced heating and cooling. We started with an energy audit with Sarah and moved to get financing through NYSERDA. It was Sarah's professionalism and knowledge that made us choose Snug Planet. Snug Planet was with us every step of the way.
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January 2020 by Amie Hamlin
I want to thank Snug Planet for the Home Energy Visit. Building Analyst Sarah could not have been more pleasant and professional. If I had to describe Snug Planet in one word it would be INTEGRITY. The reason I wanted them to come as I wanted a heat recovery ventilator. After her thorough home energy audit, it was determined that it really wasn't necessary, and I completely understood why after it was explained to me. They could have just went along with what I thought I migh
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April 2019 by Jenny Burun-Stout
Very thorough and informative. Amazing customer service and so friendly! Definitely love the vibes from the Snug Planet family.
