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November 2023 by Rick Richardson
Still trying to get items back that were in storage during Summer 2023 and it’s now November. Went to their address this past weekend (in Ithaca) and it’s an apartment listed for their address of which they don’t occupy. Spoke with the tenant and confirmed her address is listed for this business yet clearly not. Will keep calling to try and get out storage items returned as we paid in full for the services. Will NOT be using again.
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September 2023 by E P.
ZERO STARS. DO NOT USE STORAGE SQUAD. I have never written a bad review, but this might save someone hundreds of dollars. Issues included:(1) Misinformation - I was initially informed of a flat rate (despite my unique circumstances) and was slapped with a $450 bill on the front and back ends. That's nearly $1000 for a service for which I was originally quoted $400. (2) Tardiness - Items shipped a MONTH late. One evening, coming home from a nighttime class, I arrived to a tower of boxes stacked right up against my door. Getting settled was a nightmare.(3) Broken items - of both monetary and sentimental value. (4) AWFUL customer service - I spent a cumulative 20 hours through July and August on the phone, on hold, receiving mixed information, getting passed off to "the manager" (really just hung up on). I wasted so much time trying to contact them.(Not all the employees were awful. If Darius is reading this, he was very kind and tried his best, and if the animal rescue lady is reading this, I hope her animals are doing well, especially the pigs.)Overall, I give 0 stars. Poor communication. Careless handling of items. Horrendous customer service. NO communication between higher-ups and the people on the phones. DO NOT USE STORAGE SQUAD.
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August 2023 by Latoya Dunbar
This company deserves zero stars. Please do not use them for storage. This has been a horrible experience. They do not answer their phone or email.
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August 2023 by Winifred S.
LONG REVIEW -- SUMMARY: IT'S NOT YOUR ONLY OPTION, AND EVEN IF IT SEEMS THAT WAY, IT'S NOT YOUR BEST OPTION (pinky promise)I do not normally leave reviews, but after my experience, it would be entirely immoral of me not to share and maybe help others..Storage Squad lures in first years/ first timers, with promises of "an easy, stress free solution for storing their items over the summer" and their over use of the word "free." They made me realize after my experience that none of that is 'REAL'. I should have seen the red flag in the "charge by the item" tag, but I was more concerned with other things, such as booking a flight home, and storing my things somewhere safe. Now seemingly, storing with them would alleviate any concerns of where to put my things over the break, which was the most important thing, plus the ease of pick up on campus all at a supposedly affordable rate. I can now tell you, that nothing is free with them in reality, not even the reservation (TO BOOK an appointment) which cost $35 for starters.No college student has one or two boxes alone to store after spending a full year on campus, and it was in my naivete that I trusted this seemingly affordable service only to end up with a huge bill of $900+!!!!While they carry my everlasting regret, I will say that the people who helped me carry my boxes into the moving van were kind enough.P.s. Reaching them is a also near impossible.
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August 2023 by Julia S.
I have never had the need for a review of a company, but the customer service and management of our account was so bad I had to for this. For ourMay 2023 pick up I paid extra to have the items collected during a three hour time period. They did not collectthe items during the scheduled time. I paid for the delivery of my son's boxes to be delivered between 9-12pm. This cost an extra $75. We had a confirmation email that we would receive them. Not received. It's 4pm now. We could not get anyone to answer their work line before they closed today at 2pm. When my son's roommate got his delivery at 3, we were told that we were not on the schedule. They cannot deliver until tomorrow. And they are trying to charge me another $25 to bring the boxes up. Do not use this company. They are managed poorly.
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August 2023 by Julia Grant
If possible, I would have rated this zero stars. Back in spring, they canceled the room service on the morning of with little to no prior notice and no opportunities to get help, which forced me to carry several large boxes up the stairs. I heard from other people the used this service that their boxes were never picked up at all.As of now, my pickup window was originally set for 10:30 am - 1:30 pm at the latest. It is currently 3:40 pm, and the driver still has yet to show. I would not be suprised to get my boxes back damaged at this point. The driver has casually said that he chose to put me at the bottom of the priority ladder for his own convenience when I called, despite already having been an hour late at that point.
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August 2023 by Pikachu Cat
The worst storage experience I've ever, ever had. They never updated my delivery date and accused me of not changing it (I did) and then tried to charge me two additional fees of about $600 to account for THEIR mistake! They are extremely unprofessional, don't answer their phones, don't care about you as a customer, and hold your stuff hostage if you don't pay their hidden fees that they sneakily hide on their broken website. They will hold your stuff hostage and charge you even more to get it for being an inconvenience. Stay far away from this company.
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August 2023 by Jamie Li
They have no customer service. They never responded to my emails or answered the phone. I still cannot reschedule my delivery to a date that I will be in town because no one will answer my calls.
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August 2023 by Marion G.
Zero stars. This was one of the worst customer service experiences I have had. At pickup in May and at dropoff in August, they showed up hours after the scheduled window--even hours after the alater time they asked for at the last minute! We had reserved a room service for the May pickup, where they pick up boxes from the room instead of the front of the building. The morning of the pickup, and within the pickup window, they sent a message saying that they weren't going to pick up from the room at all, but instead would get my kid's stuff from the front of the building. So it's a good thing we were able to haul everything up the stairs ourselves, because there certainly wasn't time to arrange help. We also heard from other students that their stuff never got picked up at all, and one of the dorm maintenance people said there were boxes left in students' rooms with Storage Squad labels. Total fail. The poor guy driving the truck said that he was having to do all the pickups that day alone. That is not acceptable from a management point of view. They should have either hired more staff or had their management team out providing the services they promised.Then in August (today, actually) we had a pickup window scheduled from 10:30-1. It is now 4:10, and they are just rolling up.Clearly, this company has management and staffing issues, and this is not a one-time problem. I cannot recommend this company to anyone. In the spring, we are going to rent a storage locker and a U-Haul, because it would ultimately end up taking less time and being less work doing everything ourselves than using Storage Squad.
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August 2023 by Curt C.
this is the worst company in the history... do not use this company!!!!! first they left an entire bag of her things out in the street... it took us hours to track them down. they dont answer the phone, they never get back to you. then they charged a fortune and left no invoice or explanation. when i tried to get a call back they held my daughter items ransom, and then did not deliver on the day they promised. worst experience possible! go anywhere else!!! do not use these people.
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July 2023 by Josh Watkins
If you wanna hire a moving company that hires people to do there work and not pay there workers this is the place- very unprofessional I do not recommend!
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April 2023 by Jennifer Doyle
This college storage company provided valuable customer service for our family. We had a child who didn't return to school as planned, and they worked with us to retrieve his stuff he'd stored with them. When a problem arose due to boxes not being properly labeled, they were able to use their pick up photos to locate his boxes. Great phone service, great service overall!
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March 2023 by Destiny Carrion
This was one of the worst moving experiences of my life. It was ridiculously expensive. They simply never showed up to give me boxes/labels, they were hours late to pick up my stuff, and when I moved back in they LOST my stuff for about 3 days. 0/100. Please do not use. I also contacted so many people throughout this process and the answers were so vague or just simply not given. Never again.
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September 2022 by Colby Palmer
I put my items in storage during the summer months, when I returned to school they told me that they never received my TV that I helped them load onto the truck. They declared the tv lost and offered little to no help.
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June 2022 by Patrick Chang
Horribly unprofessional company, please stay away for anyone reading!I got billed a cancellation fee because I wanted to cancel a scheduled appointment but could not. No one picked up the phone during their business hours and the links included in their emails were all broken so you couldn't even do it yourself.
