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June 2020 by Denny Root
Stuck up
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February 2020 by Dianne Lombard
As a Cornell Employee I was looking for an internal option to have a few of our department table cloths dry cleaned for an upcoming event. I reached out to Student Agencies and found out I could drop them off right in Collegetown and do a department charge which was perfect. The table cloths were ready in a few days but when I went to pick them up, I noticed that the white lettering on the red tablecloths was now pink. I mentioned this to the individual at the front desk who I was picking them up from, but she didn't offer much as far as an explanation or solution and assuming she didn't work directly with the dry cleaning I figured I would reach out to my contact within the Student Agencies via email. I did so, with pictures and received an immediate response apologizing and forwarding my message to the manager of the dry cleaning department. No response. My contact checked in a few weeks later to inquire if I had received a response yet and still had not. I'm giving 2 stars because the woman who I did communicate with prior to and following me utilizing the dry cleaning service was wonderful and informative. The followup regarding the damage done to our event table cloths directly from dry cleaning was non existent. We're now stuck with 3 dingy looking table cloths I need to replace unnecessarily. I've waited several months for a response and some rectification but clearly customer service is not a priority.
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November 2019 by Michele Dunn-Hill
Delivered there
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November 2019 by David Shapiro
Incredible place to work when I was a student at Cornell! It was a life changing experience and I highly recommend it for anyone considering a career in business.
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July 2019 by Kaela Olsen
All the students working in their agencies (Hired Hands, Big Red, Tutoring, etc) are extremely hard working, and truly care about their customers. Definitely smart kids who are eager to exceed expectations and act very professional 100% of the time.
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May 2019 by D Niu
Excellent service in recent move. The management and individuals who helped with the move were professional, courteous and efficient! Highly recommend!
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January 2019 by R J.
Among other things, Student Agencies runs a bus service to Boston, Philadelphia, etc. Now, most of the time, this bus service is predictably mediocre at best. The drivers are a bit grumpy and the bus is a bit uncomfortable but like, that's normal. And then there was Today. The bus to end all buses. First, it was 3 hours late. To be fair the temperatures were 7* out today but still, if you're not going to arrive for 1:30 don't send me an email AT 1:30 telling me that "oh it's not working.... eh maybe 2:30" and then send ANOTHER email at 2:30 saying "oh still not working.... eh maybe 3:30" etc until the bus doesn't leave until 4:45. There was absolutely zero response to any customer emails or phone calls at this time, except some platitude about "oh sorry we haven't heard any other complaints yet." Uh huh. Once the buses actually arrived (LATE), the drivers abandoned all sense of propriety and basically just told the students to shove their suitcases in wherever, and hope for the best. This meant several students were frantically searching for seats in the last minute and couldn't get their suitcases in the same bus as themselves. We ride in the bus. It's fine, I guess. Normal. And then, about 10 minutes out from Cornell, the traction (which apparently had been giving errors, and no one paid any attention to) gave out on our bus, and the gear got stuck going up a hill. Mind you, this is about 11:45 PM, it's snowy out, and it's about 7 degrees. We're told "eh we don't know what the problem is, deal with it, we'll get someone to move the kids at some point". At this point I'm exhausted and done, so I ask to leave. Once the other bus arrives, I can, because the driver needs someone to watch the bus (fair enough). But the icing on top of this HORRIBLE cake was that the other bus driver had the audacity to come over and ask me what the hell I was doing getting my suitcase out the bottom of the trunk, and to tell me to "piss off" when I told her to leave me alone, I was bailing because I was exhausted and just wanted to go home. She basically started yelling nonsense at me until I walked away from her to meet a taxi at the bottom of the street. God knows how long it took the other kids to get home. Moral of the story: Student Agencies buses are okay normally, but during any kind of problem their communication completely breaks down, their professionalism goes out the window, and generally one gets the impression that they basically give zero fucks about you or anyone else. Given that this bus is about $50 to $100 more than a competitor's bus to Boston would be, honestly you're probably better off switching.
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October 2018 by Neal Vasireddi
I ordered a charter bus ticket from Cornell to Princeton. I hadn’t received my eticket by the day of departure, so I called an hour and a half before the bus left. No one at the front desk picked up, so I left a message. I was finally sent my eticket 11 minutes after the bus had left my stop and 4 minutes it before the bus would leave on the other side of campus. This is unacceptable.
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August 2018 by Antonios Tsougarakis
excellent service, great group of students!
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November 2017 by liam foley
I purchased a $150 round trip ticket from Cornell to Newton for thanksgiving break. I have used the company before as they have a virtual monopoly on direct Cornell-Boston travel and I always add about 30-60 minutes to the arrival times specified on Student Agency's website because the buses never arrive promptly. This time it's even worse though. It is currently 7:03 and we are at our second rest stop. I plugged out location into google maps and we are still 1:41 away from campus. Traffic has not been very bad - this is more a result of leaving 18 minutes after we were supposed to and stopping twice. We will be at least 80 minutes behind schedule after we leave this rest stop. I asked the bus driver why we are so behind schedule. He replied that we stopped the first time so that we could get food and that we stopped the second time because the owner of the first rest area didn't like the idea of 8 buses stopping there. That raises the question of how was this not planned out ahead of time? How did the company not know which rest stops would be accommodating and which would turn us away (after some travelers already ordered their food so we would have to wait for them)? I understand that traffic can pop up, but to stop the bus for about half an hour when you are already an hour behind schedule is entirely ridiculous. I booked this bus ride on the premise of a 1:30-7:30 bus ride. It will end up being at least a 1:30-8:50 bus ride, if not worse. If there were any competitor at all, I would advise against using this company. As it stands, I would advise people in the Boston area to simple stay on the Ithaca campus during breaks or try to ride-share.
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August 2017 by Dana N
Hands-down the lowest international shipping rates in Collegetown! I shipped my package with FedEx Express at just a FRACTION of the prices I was quoted at other shipping places I visited in Collegetown... really happy with this hidden little gem in eHub
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May 2017 by Somsinee Wisitpitthaya
The lady who works there is rude!
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July 2016 by Rahul Mangal
I went to them to get passport size photos done for my OPT/work permit application. My photos got rejected by the immigration office, stating that they were oversized. As a result my work permit application and my joining are now delayed by couple of months easily. The lady there claimed that they know how to do photos for all immigration purposes and that have been doing this for a long time and that I should know that. I am so annoyed with them that they messed up with my photos after all that big talk!!
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July 2015 by Laura Martin
THEY NEVER SHOWED. THEY JUST... NEVER SHOWED UP. We scheduled Hired Hands to pack our apartment into a U-haul truck for 2pm on a Sunday. We were driving to Boston the next morning. 3pm rolled around, and we started worrying. We could not get anybody on the phone or on email. We got a call at 1pm THE NEXT DAY with NO EXCUSE. Just "um, we apologize for that."