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March 2024 by Kyle R.
My recent encounter with the Outdoor Store has left me profoundly dissatisfied and questioning the integrity of their business practices, particularly concerning their rigid "no return" policy. While the store does technically have a sign indicating this policy, the glaring issue lies in its inconspicuous placement - right at your feet. The primary bone of contention revolves around the lack of visibility of their return policy signage. Buried inconspicuously at ground level, the sign fails to meet the standard of clear and conspicuous notification that responsible businesses should adhere to. Customers should not have to scrutinize the floor to uncover essential information about a store's return policy; it should be prominently displayed to ensure transparency and informed decision-making. Discovering this minute sign becomes problematic when customers realize they are stuck with faulty or unsatisfactory products. A reputable business should prioritize a positive shopping experience and customer satisfaction over the pursuit of profit. Unfortunately, the Outdoor Store's refusal to accept returns indicates a disregard for these principles. In an age where consumers expect transparency and fairness, the Outdoor Store's questionable policies fall short of these standards. I caution potential customers to be wary before making purchases at this establishment, as the risk of ending up with an undesirable product is alarmingly high. Until the Outdoor Store reevaluates its policies and practices, I find it difficult to recommend this store to anyone seeking a reliable and customer-focused outdoor retail experience.
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December 2023 by Becky T.
They have a nice selection but i h ave to agree with all the one star reviews. The owner was rude. Also tried to exchange unopened smart wool socks for another color. Ridiculous rule in this day and age and if you're going to have it, at least be kind about it and explain. Made to feel like I did something wrong. My husband specifically went here to support a local business.
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September 2023 by Retta A.
Poor service. Owner of the store doesn't seem like he cares about his customers. Very lazy and made me feel uncomfortable to ask questions.
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August 2023 by Thomas Hammer
Similar experience as others. I walked in intending to buy a jacket and support a small local business. I was told I wasn’t allowed to touch anything and could only try something on if I was absolutely certain I was going to buy it. Generally the reason you try something on is to find if you want to buy it, so that was confusing…The first sales associate I interacted with was pleasant, however the owner (or manager?) was hostile. I left after a very short interaction where I was made to feel unwelcome. It was a really strange experience. I’d avoid this place.
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August 2023 by Jason J
I recently visited the sporting goods store and did not experience the previous complaints. The owner was friendly and helpful, he assist me with my questions/purchases.
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July 2023 by Macayla R.
My boyfriend and I stopped in today just to check it out and see if they had a few things we needed. We were pleasantly greeted by the cashier (a younger female) and made our way to the back where all the bike equipment was. A man (who I now know owns the store) asked us if we needed help. I said that my boyfriend cycles and we were just looking. Without even acknowledging my comment, he turned to my boyfriend and made a very degrading comment in which her questioned his competence. Taken by surprise we ignored it and walked to the front of the store only to overhear him treating a mother and son the same way. I was appalled at how he treated buying customers. I will never recommend this place to anyone ever. Now all of the other reviews I've read make sense.
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June 2023 by Jean-Paul Antoine
Terrible costumer service! Everything is final sale. The owner of the store would not let me exchange socks for a bigger size after I just bought them an hour ago!
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May 2023 by S P (S.P.)
The old man is really rude. And the price is too high even higher than the shop near it (same product! Other shop 99$ but this 250$) And the products are old and full of dust. However the dogs are so cute.
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March 2023 by leahlembo
As soon as I walked into this shop, I knew there was something very off about it. Much of the merchandise was covered by large sheets of plastic. It was impossible to browse. It was impossible to see the coats. The backpacks and ruffles were hung all over the wall, many of them too high to even reach. My instincts told me to turn around and go right back out the door and that’s what I did. Before leaving, I walked up and down each aisle to scan the selection. No one ever asked me if I was looking for anything or if I needed help. They did have an excellent range of merchandise, but I was afraid of asking for help because the place has such an incredibly hostile vibe.
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March 2023 by Patricia Lima
Worse buying experience of my life! Do not buy from this store! They claim everything is on “final sale” so you can not return or exchange any product. The owner is the rudest person ever! They violate consumer’s rights all the time!
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January 2023 by Thomas A.
SO MUCH FOR SUPPORTING LOCAL BUSINESSESI bought several items here as gifts before the holidays. All of them expensive for what they were, at full retail. I was looking to support local brick and mortar retailers vs. buying everything online. When I sought to return or exchange two expensive pairs of socks (the recipient had received a ton of socks as gifts, and I wanted to at least exchange them for something else) I was told flatly by the apparent owner on the phone "All sales are final. There's a sign by the register." These were completely unopened, unworn items, they were full retail priced (not sale items), they were not marked "final sale," and no, I did not see any sign by the register. Why would I ever shop here again? I'm not at all surprised by the 1-star reviews -- why does this place even exist?
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December 2022 by Joshua Olson
I went in to look at potentials bikes and told the (owner?) older gentleman that I was looking to replace my current full suspension mountain bike. He said all the bikes are on display. I then asked him about the bottom bracket problem I have had for the past year (I have gone through a couple cranks and three compatible bottom brackets without solving the problem) and he accused me of trying to stir up drama. I wouldn’t waste my time dealing with this establishment and based off his comment stating I knew more than his senior mechanic he doesn’t want to help you fix or solve problems but rather get you out the door with a “quality” bike and less 3 grand.Only go here is you want to accused of ridiculous pot-stirring.
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November 2022 by Molly Johnson
Buyer beware - no refunds and no exchanges. it's not posted anywhere in the store, it is not on the receipt, it is not mentioned during purchase. But the good news - the owner is rude and condescending. Wish I had read the reviews before supporting a locally owned business.
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November 2022 by Ryan H.
Same story as all the one star reviews. Can't touch anything, including the tags to see the product details. Owner is strange and rude. I left feeling uncomfortable and wondering how they're still open.
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October 2022 by Maggie Tirado
I have to say, after reading reviews I almost did not even enter this store. However, I really wanted a new hiking pack and figured I could walk right out if I got any bad vibes from this place. Once entering, and older gentlemen (assuming it's the owner with the dogs?) Greeted us and asked what I was looking for. I told him packs and he showed me some options, I grabbed some from the shelf to look at closer and he made no comments about me handling the merchandise. I then saw a jacket that caught my eye, and without even asking he told me to try it on to make sure the medium was a good size for me. He even went out of his way to search through items not hung up to help me find a color I really liked. Overall, the complete opposite experience a lot of people had reported having here. Maybe I caught him in a good mood ?♀️
