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August 2023 by Jo Z.
Today my Rose Of Sharon bloomed. It was the wrong color. I ordered a White Chiffon and I got a pink Rose of Sharon. Not that I dislike it or anything, but when you order something and pay for it you expect to get what you ordered, right? And if you get a plant that has no blooms you don't know what color the blossoms will be so if the person who fills the order doesn't bother to check so it's going to be a potluck for the consumer. So I am very disappointed since the white was purchased for a reason. Thanks Home Depot, you messed up again!
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June 2023 by Cindy M.
Buyer Beware!!! First, let me say that I have done all my home improvement business with Home Depot since 2017. We did a complete renovation on our home, including new kitchen, flooring for entire home, paint for entire interior and exterior, addition of 3 decks, and numerous landscaping projects. This past year I purchased some vinyl plank flooring. I was aware of the 90 day return policy. Near the 90 days I returned several boxes because we did not need as much as originally purchased. The amount needed to complete the job was uncertain because of some unknown factors. I specifically asked if I could return more of the flooring at a later date if it turned out that it was needed. I was told it would not be a problem but that I get store credit rather than my money back. That was ok with me. Several weeks later the project was complete and I had 4 boxes of flooring to return. To my surprise and dismay Home Depot would only let me return one box for store credit. I was stuck with the remaining 3 boxes. Why they could take one box back and not all remains a mystery. Even the store manager did not have authority to override the "policy". This is flooring that they carry on a regular basis and could and would resell. All boxes were unopened and in perfect condition - that had nothing to do with this transaction. It was a totally nonsensical policy. Long story short....they have lost a very loyal customer. Good bye Home Depot....hello Lowe's.
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September 2022 by Wendy K.
Where does one go when packing to move? The HD of course. Found more heavy duty boxes and packing tape. Unfortunately, we continue to guess how many more boxes and packing tape that we need as we pack up our home for the big move to KY. We found the price of the packing paper a bit high and not great quality. Otherwise, we are pleased with the prices and availability of the other moving materials.
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May 2022 by A C.
I purchased a Ryobi mower from here last year. It has less than 10 running hours on it. It stopped working. It is under warranty. Ryobi said to have local Ithaca, NY store repair it. Repair told me would be a one day repair. It has now been 5 days. After 2 days, I was told "working on it" and would get back to me. Never called back. On Wednesday, I was told the guy who does repairs is not back in until Friday and no one else has any idea where my mower is, status of repair, if it has to be sent to ryobi, NOTHING!! Ryobi basically told me not their problem, they don't know what the store is doing! I can't believe no one can give me any info!! My grass is not getting any shorter! Most likely the LAST time I will be using Home Depot for major purchase or repair! LAST Ryobi product I buy!
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May 2021 by brian grout
This Ithaca New York Home Depot is great. All staff, especially the Pro Desk are superb !If you are a Tompkins County New York rental property owner or manager be sure to become a member of the Landlords Association of Tompkins County to receive discounts on nearly every item, including appliances, through the Pro Desk. The Pro Desk assistant store manager named "Aleric " is very thorough on all your rental property - construction needs and orders. I give them a five star rating and enjoy doing business with them.Brian Grout
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November 2020 by Matt S.
Horrible service. We had to stop at a this Home Depot to pick up lumber for a job we have out in Ithaca and first off, one staff member had no idea they didn't even carry 2x12x10s (which we needed). Which is fine we just got 2x12x12s, 20 of them. We also got 10 pieces of 3/4 ply wood and some gorilla tape totaling almost $1,000. You'd think any company you gave that type of business to would be head over heals trying to help you load it, but we asked the cashier(who was snobby the entire transaction)if she could get a loader or a fort lift operator and she just gave us a dirty look and said she would but help never came. So my partner and I loaded it by hand, something were used to because we were actually on the clock for our job. But an operator would have been nice, or any initiative or appreciation for customers spending 1k on lumber they could have gotten somewhere else. Very disappointed and I understand why this place has a 2.5 star rating.
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September 2020 by Kurt A.
Had two great experiences at HD this past weekend while working on a decking project. All of the staff with whom we interacted were friendly and helpful, especially Bruce in tool rental. Will return again soon!
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August 2020 by William L.
We checked in at the curbside pickup and waited for a long time. Eventually we called the store and they said they didn't have anyone doing curbside pickup and they would go find someone...
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June 2019 by Max B.
Lowes is better, Home Depot makes their employees throw most scrap wood and cut off ends in the garbage. The culled lumber Home Depot does sell is basically non-usable for 70 percent off. However it is nice that they rent trucks. Lowes stopped doing that.
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February 2019 by Po-Ting S.
The salespersons are friendly and helpful. Delivery time window is 6am-8pm, and there is no way to know where the truck is. It could either be in Binghamton or Corning because the three stores operate delivery together. I have to reschedule after waiting for 4 hours because I couldn't wait for a whole day on the delivery date. I can't believe I paid almost 10k for the flooring renovation and new appliances just for this uncertain delivery service. I will update the comments after the flooring installation is finished, but I just read the comments below about the subcontractor. /fingerscrossed
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December 2018 by J K.
I don't know why I wrote the things I said three years ago. This place is not so different from Lowe's. My shopping experience here today was less than optimal. After all, it's a big chain box store. I was looking for only two items but thanks to the misdirection (by the customer service), rudeness (of a man of the painting department who condescended on me), and poor management (I was told the item I picked to buy was somehow "unsellable" with a bar code crossed out and I had to go back to the other end of the store to get the same item), it took me more than half an hour to get out of the store. I also want to add that, you should check a phone app called Goods Unite Us to see both Home Depot and Lowe's scores - they are competing lows with each other: Home Depot's score is -72, while Lowe's -71. Both have "Very High" contribution level, and the contributions go both to Republican (70-80%) and Democratic (20-30%) parties. Yikes. I didn't want to come here but I couldn't find magnetic tape at ReUse Center. But next time, I will remember to also check Agway before resorting to come to these stores.
