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March 2024 by Tuvshinzaya Amarzaya
Nice folks but I can't recommend this place in good conscience because on passport photos, they took 20 sec to take a photo (right between busy lines of people) and then charged $20 for an unusable photo. They didn't let me see the picture which they took on a smartphone that has worse camera specs than mine. The photo turned out horrible: grainy and shadowy. It looked more like a mugshot than a passport photo. Asked if I could redo it since they didn't let me see the pic, but they insisted on charging 20 again. So now I have to re-do it myself, making it a waste of time and money.They tend to upsell too. I realized later at a different branch; they only offered and told about the priciest options for envelopes and materials when sending out documents and made it sound like the only option.
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February 2024 by pragna patel
I have received one of the top-notch service ever, The worker who helped me was very helpful and guaranteed. My parcel will deliver right on time. Thank you.
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January 2024 by Anuj Ashok
Really deserves this five Star. The shop owner is very friendly and understanding. He really helped us a lot.
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December 2023 by João Vítor Rego Costa
The Patels in CollegeTown's UPS are always super helpful, considerate, and professional. I highly recommend their services.
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October 2023 by Maddy Allison
Rude and made it unnecessarily hard to ship a return order. I have returned many packages over the years and I have never had issues before. Will go to uncle marty's or the UPS store by the mall from now on if possible.
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July 2023 by Anna Gagnon
Exceptional customer service - returning calls and e-mails as promised, every time! They were able to help me with my bulky, difficult-to-ship items over the phone. Awesome and couldn't be easier!
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July 2023 by Mary Button
Pro's: It can be handy to have a UPS store in the area for Amazon returns. Con's: Driving through collegetown torn up streets, little parking nearby, tiny crowded store, shipping price quoted for a package addressed within NY state was roughly $24 and they said that was the cheapest it would ship from any shipping company and had a long list of reasons it cost so much. I left and shipped it at the post office for $8.85.
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June 2023 by Martik Chatterjee
Great service. The couple who run this place are very helpful and will go out of their way to accommodate your needs. The only issue might be long wait times but that's what happens when it's the only UPS store for miles.
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June 2023 by Zain Ali
Easily the best UPS store ever!! The guy was super knowledgeable and quick and they were able to get all my stuff shipped quickly. Super nice staff & family!!
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May 2023 by Shenali Parikh
WOULD NOT RECOMMEND - I had to drop off a few packages at this store and they would NOT accept the packages (even though they were properly packed and labeled with UPS labels). The gentleman at the counter told me he "didn't want to accept the packages because he doesn't make any profit off of drop-off packages." I called UPS corporate after the fact and reported them and UPS corporate informed me ALL UPS stores should accept drop off packages as long as they're properly packed and labeled - as mine are. I went to Staples (which I had a great experience at). Recommend you go directly to Staples. They will ship your items and print your labels without problem.
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May 2023 by HopeandKevin Kennedy
The worst UPS I’ve ever been to. Made me buy a $3 bag the strength of a trash bag to ship something that was in a bag stronger than that bag. Just a scam to make money.
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May 2023 by SHAR U
Every time I have had to use this store I get nothing but great service, it’s the only 1 I use. If I could change 1 thing is the parking, other than that great service nice people.
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April 2023 by Emaad Manzoor
Been coming here for a few months now. Very efficiently run store and super kind owners and staff! I wish they ran many more businesses in Ithaca. This is probably my favorite UPS Store nationwide.
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February 2023 by RandallRice
Stored with them during summer and then needed to extend through the fall semester, and they were so nice about it! They were nice over the phone and in person, and understanding!
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January 2023 by Roman G L
I don't recommend this place. They wouldn't tape my box with two pieces of tape and instead asked me to purchase a roll of tape. I walked out. Kindness didn't happen here today. I rarely give poor reviews, but this was a ridiculous experience that warranted one.I was here another time and was charged an exorbitant amount for a box even though I brought the package in a proper container for shipment. I chose not to review at that time because I thought maybe I misunderstood their policy, but I now understand that the owners are also price gouging.I went over to UPS at Staples on Meadow St and had no issue. Very easy process there.Others may have a better experience at this store, but I will not be going back.
