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September 2023 by Donald L. Wilbur
I have UTI which requires antibiotics. I am a visitor to Ithaca. This is the worse health service provider that I ever had the misfortune to interact with! Interact is a misnomer as I could only interact with automated responder that only wants your telephone . Not poor service, NO SERVICE!
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August 2023 by Jo M.
Whatever you do, DO NOT use the pharmacy here. They repeatedly lie that they have a prescription in stock and once you try to pick it up they tell you it's on back order. It doesn't even matter if you check on it right before the prescription was sent to them. Apparently they're too lazy to actually look, and it causes a lot of time and aggravation.
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June 2023 by Madison Sousa
Really sad, a prescription that was supposed to be auto filled, did not because of the laziness of the pharmacy. When I asked how long it would take I was told “ I don’t know, it could be sooner or later, it’s going to take some time” … how unprofessional. Would not recommend.
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October 2022 by marie see
I went in to have photos printed. The staff member was so helpful and friendly. He was very patient with me as I had no idea what I was doing. Thank you for helping me make a present, for my host, during my vacation.
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October 2022 by Harry Bradley
Small but I was able to get a few things I needed. Washrooms were out of order.
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September 2022 by A S.
Jeff in pharmacy was rude, threatened to not be able to fill the prescription today, tomorrow or 'F'n never'.... pharmacy manager didn't 'have time' to discuss his attitude. I've had great experiences with other Walgreens so when i moved to town i just wanted to transfer prescriptions guess I need to change pharmacies... Went to Kenny Drugs and they asked 'oh did you deal with Jeff'... oh my I guess he's a known j*** - should have his license pulled. my advice - don't go near the place!!!
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August 2022 by Danielle Winterton
Some people who work here are very nice. However the person who gave me a flu shot made a joke about how everyone hates vaccines, which I thought was inappropriate, bordering on offensive, and also untrue. But the bigger problem was that the pharmacy made it really hard to get prescriptions filled. Every time it was a different problem and delay, sometimes for days, with various reasons given, and different answers depending on who answered the phone or spoke to me at the store. I asked Walgreens general customer service for help, who connected me with management, who was very nice and helpful, and things improved for a bit. But then it all happened again, and I couldn’t deal, so I just changed pharmacies. Very frustrating experience. I see others having similar experiences so am adding mine. This pharmacy is in a critical location; has so many quality affordable products and stayed stocked in 2020 when other places had empty shelves; and some employees here are very nice and helpful. But they need to train the staff in better professionalism practices with customers and develop more efficient and consistent ways to fill prescriptions.
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January 2022 by Columbia Cornell
Worst experience for the vaccine. The male staff at the phamacy was really rude. He ruined my day.
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December 2021 by Greg Miller
Mostly a quick and easy COVID testing drive through, however they DO NOT ship out COVID tests on the weekend. If you're looking to get it within the 72 hour window of traveling DO NOT go there on the weekend, only weekdays.
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December 2021 by Karen Muckstadt
Worst pharmacy experience. Staff is not helpful and won’t go out of they’re way to provide assistance. I am having trouble refilling a critical prescription and each person I speak with provides a different reason as to why they can’t help. Don’t waste your time.
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November 2021 by Caitlin Moss
I figured I'd write this in the hopes that it will warn others not to bother with Covid testing at Walgreens. I was excited that they had drive through testing in Ithaca and it was easy to make a same day appointment online, so I guess that's a plus. I waited awhile behind just one other car but taking the test was pretty easy (self-test). I took the test on Saturday at a little after 4 pm. It said on the website and on the paperwork I was given that samples would be overnighted to the lab and results would come within 72 hours. It did say that samples taken on Saturday and Sunday might be delayed beyond next day delivery. My issue is that it is now Tuesday afternoon and it will be soon be 72 hours since I took the test and the sample hasn't even been received in the lab! They need to be honest when you take the test on a weekend that it's basically the same as taking it on a Monday. They need to clearly state that it's 72 hours IN BUSINESS DAYS. I'm angry because my life is on hold and I could have had this test and gotten the results back by now if I'd used another local testing site (Wellnow and the mall sampling site have ALWAYS given either same day or at least next day results for me and NEVER longer than 36 hours)! BEWARE OF COVID TESTING AT ITHACA WALGREENS!
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November 2021 by Danielle Kelly
Worst experience I've ever had with a pharmacy, my doctor has called them several times yet they keep saying they don't have my script. Super incompetent staff.
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October 2021 by Myia Boda
I had COVID testing done for my daughter here because online said it would take 24-72 hours. Here I am 5 days later and no results! When I call it's all automated and the one time I did speak with a representative she stated the test had been mailed. My daughter was sent home to be tested per the School district so she's just out of school until I find somewhere else to take a test or keep waiting! At this point , she no longer even has a cough! Disappointed ☹️
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September 2021 by Mia
Super disorganized vaccine administration. We were eligible for the covid vaccine under the 1B phase, so we signed up at the closest location in this Walgreens. We had eligibility letters with us, but then we were told that they are not administering for our phase yet. Others in the same phase had gotten the vaccine at different Walgreens locations. So inconsistent. If they are not serving later phases, at least make it clear on their website or on the registration form like other pharmacies. They only link to NY state official site which lists the 1B group as eligible. The worst was how the pharmacist was very slow with serving the people in line and also rude. We were told to hurry up out of the line when we were in the middle of politely inquiring for information on other sites that serve our category. We also queued in line like everyone else, and it’s not as though we were trying to cheat the system or like wasting our time off.
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September 2021 by Steve Nichols
This store is a mess. The friendly employees are incompetent and the competent employees are unfriendly.