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April 2024 by Ted Crane
Fast food is fast food. There's not much to distinguish this Wendy's from any other. However, I agree with other reviewers who note that *recent* order accuracy is going downward at this location.Other'n all that, the place is pretty well-kept. It's clean, both dining area and bathrooms. There's plenty of parking. And, while you can't get the 4-for-$4 special any more (it went to $4.44 and then to $5, and it seems smaller), the pricing is no worse than other fast food joints these days.So let's talk about the service and the venue and the other things going downhill.Several months ago, the TV was removed and the Wi-Fi vanished. I don't really care about the TV but others might miss it. No Wi-Fi, however --in spite of the sign that says, "Wendy's Wi-Fi"-- is a PITA. Why? Because it means that the Wendy's app isn't going to work on your non-cellular device. Kindof a contradiction, having a web-based app and no Wi-Fi.FWIW, if you're using the app and need Wi-Fi, stop in next door at Arby's and use its free (and working) Wi-Fi to preload your order on your device before you cross over to Wendy's. Hey, there's something wrong with this picture, but you got'ta make do.Update: the "Wi-Fi" sign has been removed.This Wendy's has switched from personal service to two ordering kiosks. If you want to order personal-like (or, for that matter, want to scan the QR code required to take advantage of the Wendy's app) or if you want to pay cash, you have to wait until the one person who speaks English and is authorized to use the register...has time to wander over. You can wait 5 or 10 minutes. Seriously.The kiosks themselves are brain-dead.They work very slowly, ignoring screen touches until they're good and ready. Placing anything but the most mundane order takes longer than personal service. The two kiosk screens are very close to each other, limiting the personal space available to customers using them. And, as marketing studies have shown, ordering kiosks generate larger (and more expensive) orders. Patrons are on the losing end.And then there's the beverage machine. It's one of those Coke Freestyle machines. I kindof like those machines in spite of the fact that Cherry Coke isn't Cherry Coke (it's cherry-flavored Coke, just as is served by those kludgey gadgets you see at truck stops). This one, however, seems to be an early model and it's not in good working order. Sometimes it works, sometimes you have to push your finger thru the screen to get its attention, and sometimes it misreads your finger and pops up a totally unrelated flavor. And then sometimes it just ignores you. I've seen it spontaneously reboot, and the reboot can take --no kidding-- 10 or 15 minutes. There's something wrong in there.About that English thing. I don't mind switching to Spanish, no problem, and it hardly matters what the language spoken behind the scenes is, as long as the customer-facing staff are pleasant, helpful, and able to communicate well...and the prep staff fill the orders accurately.Yet, in a very short period of time, there appears to have been a massive personnel change, bringing a new /lingua/franca/ to the kitchen. It happened in the same time period as the missing TV, the lost Wi-Fi, the ordering kiosks, the broken beverage machine, and the inaccurate orders.It's almost as if a new manager decided to cut costs in every way he could, from equipment to staff...and replaced workers with poorly trained and inexpensive new hires.However, if your order is going to run up to more than $10...you can get a good sit-down meal (soup, bigger burger, more fries, and beverage) at the place-with-the-chili-pepper-logo down the street...for $14, including 8% tax and 18% tip.Vegetarian options: If you want veggie...there are better options in Ithaca. If you're eating with a friend who isn't veggie and you end up here...there are options.Parking: Enough parking. Neither too much nor too li
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April 2024 by Timothy Bird
Kinda expensive and order wasn't correct
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April 2024 by Ricky Stewart Jr
Cant stand how they mess up orders. How you miss the whole sandwich. Respectfully stop raising they wages and get the robots.....please. faster no mistakes.
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April 2024 by David Bennett
This place I garbo we went in an the manager was already arguing with a customer. We then after 10 min orderd and sh got it wrong, we asked for 2 chocolate frostys and she gave us a orange Creamcicle and a chocolate one too, fire that manager rn she is mad annoying and refused to correct my order.Vegetarian options: None
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April 2024 by Jeff Uher
Food is okay, although the value for the price is way off. The service is erratic. One day it's fine, another day you may wait 15 minutes for food. It's fast food, nothing special.
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April 2024 by R.
I gave this Wendy's many second chances as the only one in the area, but I've gotten very dire food poisoning from this location, the most recent of which was this past Saturday. Near hospitalized. The people have no fire, but why would they when they have college students piling 5 orders in one car and each wanting to pay for themselves, keeping the drive thru line literally out to the street on some nights waiting for one car to leave. Poor management, poor food quality, people are tired. You're gonna go anyway, but like, man, just be careful.
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April 2024 by Njz
Very slow
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April 2024 by Marcie Whitcher
Got a cheese burger deluxe (my Wendy’s favorite ) the burger was clearly cut in half of the usual portion of patty
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March 2024 by Amber Pizzingrilli
Sean this morning was very considerate of my situation this morning and was very kind to me so thank you for that. Glad to know costumer service is still a thing ! :)
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March 2024 by Bob Stevenson
Absolutely the worst place in the U.S. to go get food. Made me wait 15 minutes to get my food, yelled at me, gave me the wrong order on purpose. Everyone on the Sunday Night late shift should be fired for their horrible incompetence. Do not give these people a dime of your hard earned money.
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March 2024 by Bella
Just wanted to shout out a man who I assume to be a manager of this location. I wish I would’ve gotten his name, but today was rather hectic. I work with an elderly person and the manager helped me walk them to my car after a fall. He was so incredibly kind and absolutely did not have to do that. I frequent this location for my job and every time I come in, all of the staff are polite and have great customer service skills, and seem to have great communication. Major props to everyone on this team.
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March 2024 by Mark Timson
Could made the order 10 times in the amount of time I waited
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February 2024 by Britt Snider
I'm not quite sure how someone can mess up quite so badly as they did the last 2 times I visited this Wendy's location. Fair warning, even though it takes longer to go through the drive thru, if you head inside to order, they will not take your order for 8-10 minutes as you stand there patiently waiting for them to handle every other order before they even take yours. In the drive thru, it will take them a LOOOOONG time to even get around to taking your order and heaven forbid you're ordering more than 2 meals because they will surely completely forget to add at least one of the meals to your order but they'll remember you wanted a soda. They seem to have plenty of staff to handle the amount of orders during a rush, so idk what their issue is.I do want to mention that the food is quite good if you can manage to receive it. So, the cooks are doing a great job.
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February 2024 by Charles Madison
Incompetence. Customer service is not a thing here. Waited five minutes to be acknowledged with a "one minute, sorry." Once we were asked what we would like the register was locked and only one person,who was on break and not around, could open it.
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February 2024 by Wayne Chapman
I get that it is 9pm but come on. No clean tables to sit at. Watched an employee clean one table to take their break at though. Then a cook came out, opened the side door(in Feb.) and held it open to take a couple puffs off their vape. Not Pwash their hands and go right back to cooking. Had to go back for food we didnt get and while waiting I saw that they were loading orders on dirty trays. Drink station was gross. Food was mediocre.
