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December 2023 by Ellis P.
I’ve had good and bad customer service experiences at this shop. Most recent trip was the last. I needed my rear tires replaced. I brought my own tires. They didn’t tell me the price beforehand and it ended up being $94 just to put them on. They never called to tell me my car was done so I was just walking around in December pissing in the wind waiting for a call. Finally walked in and clearly my car had been done a while. Fully consumed a day.
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September 2023 by Melanie Sauer
This place has never failed me. I’ve dropped in there with flat tires and faulty sensors several times over the last decade or more—even sent family there from out of town— and they’re always super friendly and accommodating. Car stuff always stresses me out but these guys have always made me feel like they were actually more concerned about me driving around with underinflated tires or overdue inspection than profiting off my mistakes or misfortunes. Their service is great, their staff is friendly, and their prices are fair. Everyone in my family who has gone there agrees. Can’t recommend them enough.Services: Tires
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April 2023 by charles benisch
Brought my truck in for an inspection. Got the truck back with nearly $3k in repairs and worse condition than I brought it in. I'm reluctant to pass judgment, but can say that based on experience and outcomes, I will never return to Wilcox.
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March 2023 by vorpal72
I like that that can take you in unannounced at times. They are also quite fast. Comfortable waiting area. And fair and upfront pricing.
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November 2022 by Diane Tetuan
They got my daughter right in when she was there from out of town for the day with a flat tire. I sell tires myself, and their charges were fair even for an emergency.Service: Tires
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June 2022 by Martha A.
We needed a new tire and they delivered. We had already checked with 4 other tire places that didn't have the tire, or couldn't fit us in.
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February 2022 by Donald Webster
Very good job getting me snow tires and mounting them.
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February 2022 by Tim Reynolds
This is the only car shop I have used since moving to Ithaca over 7 years ago and I will never take my car anywhere else. From getting me snow tires for winter, annual inspections or other maintenance, I am always pleased. The customer service is great, and in fact, they have given me discounts before without even asking. Cannot recommend them enough!Services: General repairs & maintenance
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January 2022 by Tim R.
This is the only car shop I have used since moving to Ithaca over 7 years ago and I will never take my car anywhere else. From getting me snow tires for winter, annual inspections or other maintenance, I am always pleased. The customer service is great, and in fact, they have given me discounts before without even asking. Cannot recommend them enough!
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December 2021 by Graeme J.
We needed new tires and called around several places. Wilcox had the most reasonable prices and could accommodate us quickly. We dropped the car off the next morning and it was done by Noon. They also included future tire balancing with the purchase, which is a very helpful bonus.
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October 2021 by Doug E.
A BIG THANK YOU!! .... We were in our class C RV 600 miles from home and I discovered a nearly flat outside rear tire. We pulled into Wilcox Service & Tire at 7:40 AM .... they were open already open. I talked to Steve Wilcox .... He got some guys on it right away, even though they were already working on some other vehicles. They repaired my tire and checked the air in all my other tires .... got me on the road in about an hour. Even though they knew I was from out of town they did not "gouge" me on the price. They charged me a reasonable price and got me back on the road. Thanx to you Steve and your crew. Doug 10/17/2021
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July 2021 by Justin Hoffert
Tom is a great person who is knowledgeable and doesn't try beating you around the bush! Keep it up!
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July 2021 by Debbie Carpenter
Great service!
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February 2021 by Eric Miller
Provided good service in testing and replacing my truck's battery. Not the poshest joint in town, but I wasn't looking for that. I was looking to support a local business and save money.
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February 2021 by Eli Back
Wilcox is great. Honest guys making an honest living doing hard work. Generous with advice.
