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February 2020 by Albert M.
Worst bank on a sat one teller !!! The wait to just take out money because over 1,000 is more than 40 mins
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December 2019 by Ji L.
Not surprised to see the low ratings here. Standing on line with 12 people and just 2 tellers, and one of them is just counting money! They just don't seem to care. I certainly won't be coming back to this branch, and now I am rethinking having an account here as well.
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August 2019 by Graham D.
The tellers are friendly but I have been here twice in the past week and they were understaffed both times. 20+ people in line and one teller.
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June 2019 by Jessenia L.
One of the worst bank in the area. Waited on line for over an hour. Ask the gentleman in the front if they can bring over more tellers, he apologize and said no. The worst customer service. I don't recommend for anyone to go to this branch .
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June 2019 by Gabriel A.
The staff here is very professional and try their best but this location is incredibly understaffed and wait times for something as simple as a replacement debit card can take up to 1.5 hrs. Currently, I've been waiting in line to deposit some coins and will be here for at least an hour. This is pathetic.
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May 2019 by Ria G.
horrible customer service literally only one teller for 20 people need more responsibility on this situation do not waste peoples time
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May 2019 by Precious P.
I would give this location 0 stars due to it's poor customer service!! On a Monday morning you only have 2 tellers!!! That make NO SENSE AT ALL! Monday mornings are always busy and clearly you don't care! Poor customer service and management of this branch! I waited 45 minutes to cash a check on an hour lunch break
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May 2019 by Bojan D.
By far the worst bank of America location I've ever had the displeasure of going to. Long lines, never more than two tellers working. The tellers are slow and do not care at all. This place makes me want to close my account all together.
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February 2019 by Salima S.
This location seems to always be understaffed. There is always a long wait to see the teller no matter what time of the day it is. Bank of America should really consider hiring more staff since it is a pretty busy area.
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January 2019 by Jade G.
I am still sitting and waiting to be helped when so many employees doing nothing. Some having a chat and others on their phone. I wonder who the manager is ????? Very poor service. The hostess did not even smile. My first bad experience at Bank of America. To my surprise the guy in the picture having a chat with a coworker was the manager. Who later assisted me because I complained. I was so mad that I transferred all my money that day. And decided to shut down my account with Bank of America after 9 years. Very sad. No wonder why chase and Wells Fargo do much better.
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December 2018 by Marcia D.
Extremely long lines every time!! Tellers always seem to need to stop and wait for assistance mid-transaction. NEVER more than two Tellers working at a time. Way too many distractions from the waste of money greeter.
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November 2018 by Emelecista E.
Came to the bank to deposit and been here pass 1 hr. Asks the front desk for a question they are very rude. Absolutely worst the bank. I though it was just this instalion but seem to be the same every where you go cuz I had the same expirience.
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September 2018 by Jessica M.
This is one of the worst branches. Employees act nice but most are not helpful at all. There is always a really long wait time even when I do make an appointment. There always only one teller and you will be waiting online at least 20 before getting to the teller. Unfortunately this is the only Bank of America in my area. I usually use the ATM and even there is always a huge line to.
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April 2018 by James T.
Apparently it takes 15 minutes per customer at the tellers. Very glad I am closing my account.
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March 2018 by Jeanne M.
Every time I have gone to this bank they make an error that ends up costing me money. Never again. It has taken me months to close my account. They tell me it's done, then it never happens. Enough of them. Take me to the credit union.