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December 2023 by Olga Grubisin
Excellent
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September 2023 by Tshering Lama
Worst chase branch ever ……..don’t go over there it’s not worth it… it always has lot of line and the atm 90 percent time it’s not working
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August 2023 by Brian Alvarez
How many times do I have to try to call the bank to get an answer? It seems that there always “busy” but when I came to visit and called I saw the employees with nothing to do just ignore the phone
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April 2023 by Joseph Thompson
Asked to speak with manager, and told me to come back in the afternoon after being promised a manager, they did not want to assist me and play stupid little games. I reported to corporate office.
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March 2023 by Ummey Sayera
This bank is the worst bank ever....specially the front desk lady with red hair she needs to learn how to behave with the costumer.
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February 2023 by Sebastian Fajardo
Update review branch is busy but the service and knowledge Melissa gave is outstanding!
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August 2022 by Crypto MGTOW
Long lines for ATMS.ATMS dont work. 2 ATMs always out of money. Chase will never fix because clients are Spanish
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August 2022 by Anna Paul
ATM use can be scary to use, homeless/vagrants inside and outside is an issue
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May 2022 by Danny Altamirano
Bad treatment, they ask for a appointment, fo something very simple like a question. Give you an attitude, and do not help at all. This place need's new management and staff. Look at your competition. They doing much better with costumer care.Bank of America, much better threatment, and no three" months waiting list" according to one of your employees here.
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February 2022 by Ewa Rosander
My husband and I was in last week to add him to my account. There was several bankers sitting at their desks. One man kept looking over as he was moving around in the back area. We waited for a few minutes and then was able to ask the greeter girl if we could get assisted. She insisted that we needed to make an appointment. I asked if there was no way we could see someone immediately. She said she would ask the manager. It turned out to be the same man that I had direct eye contact with earlier. She came back and said they could arrange something around 20-30 min later. As we had a different appointment set we had to leave. Now, a week later I am trying to call the branch directly and no one is answering the phone for over an hour. How can you make an appointment in advance if you don't have anyone answering the phone or availability for you to leave a message!
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December 2021 by Omar
Careful when you use the atms. Guy came up to me as i pulled my wallet out asking for what I had. Didnt flinch so he backed off. Everyone there immediately pulled their cards and ran. Ironic part, the security guard was right there letting it all happen. Other times theres groups of guy hanging around the entrance like vultures waiting for prey.
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August 2021 by Longe
Very convenient. It’s just a lot of homeless ppl sleep in there
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June 2021 by Edward Platz
Wednesday 6:30pm and 6 out of 7 ATMs are out of order. Not to mention the disgusting ATM section. Poor service.
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June 2021 by Christian Antonellis
Awful. Assisted my 84-Year-old Mother with her banking today who’s recovering from a broken hip. She had a 3pm appointment with a private banker. He kept us waiting 15 minutes while “he was eating a sandwich”. Then when my mother had to bring checks to the counter to be deposited he wouldn’t do it. In 52 years I’ve never seen a bank person refuse to bring the checks over to be deposited from the private bank area to the teller. Again she’s recovering from a broken hip. We will be moving accounts to Charles Schwab. They get it and know how to give VIP treatment to customers with large deposit and investment accounts. I’ve been in banks in third world countries which are better.
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April 2021 by Farhana Choudhury
The customer service in this Chase is severely lacking. The teller I approached during my visit was rude, and they never pick up the phone (and yes, I am calling during business hours).
