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June 2023 by Luis Chimborazo
(Translated by Google) That store no longer exists.(Original)Esa tienda ya no existe
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May 2023 by riyad islam
Went in to try and pay my bill. Despite the fact that they weren't supposed to close for another 30 minutes, the door was locked and the guy at the counter refused to let me in even though he could clearly see me knocking.
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April 2023 by Tomas Quex
(Translated by Google) The lady who works there helped me with my WhatsApp.(Original)La señorita que trabaja ahí me ayudo con mi WhatsApp.
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April 2023 by Nelly Poaquiza
(Translated by Google) The girl is super sweet. She helps me every time I go, she is always attentive and has helped me with all my bills.(Original)La chica es super dulce. Ella me ayuda cada vez que voy siempre esta atenta y me ha ayudado con todas mis cuentas
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February 2023 by Anabel Elizalde
I went today to get a plan since I wanted to switch phone carrier from T-Mobile to the metro T-Mobile plan.. guy went from $40 plan telling me the total is $90 like how?? ? ?and that I couldn’t keep my phone number which nowadays u can… they need to train their employees right because they have no clue about phone or good custumer service…
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June 2021 by Marybell P.
The male staff member with the tattoos wouldn't complete my transfer from one phone to an insured phone I had purchased. Handed me the phone to speak to customer service when that was his job was to help me. Management didn't help either. Were laughing as though it was a joke. I work as a chef they have a $2/hr job really. They going to be rude like that. I wouldn't ever recommend this location to anyone. I had to go to another store far from here to get my phone's switched when I just live a block away. Very unprofessional.
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February 2021 by Sasi P.
How can I switch to your metro I went to the store and staff name JUAN!!! want to sell only the new phone and new number I just need to buy the new sim card to port my old number in They don't sell it to me No Service mind No explanation Rude and ignore How you guys train your staff ?? I had called the customer service that she tried to activate the new sim card for me and she need to talk with the staff over there but they ignored it You are not working with the same company ?? They told me to go to the small store to buy the sim card Then i went to the small store they ask me to go back to the store that I left I don't know the way that you guys work This is the worst experience for me ever The store address is 83-01 Roosevelt Ave, Queens, NY 11372.
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December 2020 by Sandra Centeno
Charging more to certain customers.. if a plan of $30 is $3.00 of tax, why is your employee is charging $5.00 more.. Why is that?? Everywhere i go is $33.00 my husband payed 2 months ago and charged him $38.00 dollars for my service.. He went there again today December 23 2020 and the same slick lady tried to charge the 5 so he went to the on 76st and 37th avenue and payed my regular of $33.00 dollars.I will intend again next month or the next and will see if i will get charged the 5 extra.. then for myself and others I WILL CALL BBB.. nobody wants them in there business.STOP STEALING FROM THE POOR!!Not nice.. no wonder so many people gives u 1 dum STAR..I had to get it out my chest.. your business phone is out of service.. i tried calling. Need a number where CUSTOMERS can reach you. We hide behind no service.Thank you for reading my comment.Merry Christmas.
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December 2020 by Ashley M.
I will admit there was some craziness in the beginning I will say that in the end I got the assistance I needed. It wasn't the store that caused the mishaps but I am so glad they were able to help me cause I definitely need my phone for important calls I had been waiting on. The store manager Theresa was such a help. When Theresa was able to resolve my issue it was such a relief and she calmed me once she realized it was already over the run around I was receiving from somewhere else. The store is beautiful and worth going to. Everyone there is polite and they keep up with the covid guidelines for their store. Thank you so much for your time and Theresa if you read this sorry for the delay!! Lol thank you so much!!!
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September 2020 by Ali Skeete
John was very rude I wouldn't go there I just wanted to ask a question and he got nasty with me telling me I cannot ask a question he needs to be reprimanded how do you work somewhere and are rude to customers
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February 2020 by Sha Far
Nasty Supervisor & inexpert employees damaged phone
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July 2018 by Jennifer S.
I will like to write a complain regarding the "supervisor" of the morning shift 7/23/2018. The girl was very rude to my mother, my mother tried to make a payment on the machine inside and waited her turned. There was a couple that was arguing regarding payment at the inside machine, as she waited she made a slight comment asking if she can go before the couple since the couple was still not resolving the problem with payment. when the "supervisor" with dark long curly hair snap at her and told her very rudely to go outside since she was using the machine. My mother was very offended by this since the "supervisor" yelled at her, obviously she did not stay quiet, as she was waiting for her turned like everybody else. Not only this girl was rude to my mother but also to another gentleman waiting for his turned. To a point where the security guard had to interviene. My mother was very disappointed of the low customer service this store has, and couldn't believe that the company place someone like that on a higher position, who does not know how to deal with customers at high volume, she just hope this lady does not treat other customers like this, since it makes the company looks very unprofessional.
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July 2017 by Jesus Madrid
Buenisimo
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March 2017 by Exposexd
Very friendly staff, are very honest and work with what you could only spend. They explain to you in detail all they offer.
