-
August 2023 by Caroline W.
Worst worst worst company ever- took all my money and caused me fees - should've taken a uhaul or walked my stuff would've been safer more convenient and cheaper- they were HORRIBLY RUDE, Lied , and ended up costing us fines through our building which they did not pay - save yourself a nightmare and sue anyone else
-
July 2023 by Ellie Blewett
If i could give this company a 0 star I would. First of all, WORST CUSTOMER SERVICE REPRESENTATIVES IN THE WORLD. These people are rude & don’t have a clue what they are talking about. My stuff was supposed to be delivered on the 1st of July. It is now the 3rd, and I have yet to receive anything. When calling, they have no idea where my things are, and they are stating delivery will be the 12th. Do NOT use this company.
-
July 2023 by Google user
If i could give this company a 0 star I would. First of all, WORST CUSTOMER SERVICE REPRESENTATIVES IN THE WORLD. These people are rude \\u0026 don’t have a clue what they are talking about. My stuff was supposed to be delivered on the 1st of July. It is now the 3rd, and I have yet to receive anything. When calling, they have no idea where my things are, and they are stating delivery will be the 12th. Do NOT use this company.
-
February 2023 by Joseph Tbt
the worst service i have ever experienced, with a payment of $1000, is everything ok in that company?
-
May 2022 by Darlene W.
Initial call to set up move was amazing. Amber helped me set up my move and sue to my having to transfer money she called me back twice at scheduled times to see if my down payment had arrived. She was incredibly polite and helpful. The beginning of this almost coast to coast move was made so easy with Ambers help. Please remember that AVL is a Carting company and not a broker. They will not sell your cargo to someone else. I will post again after my things are packed and loaded. So far so good.
-
November 2021 by Stanley S.
A real horror story! I needed to move the contents of a large, 4-story 5-bedroom house across the country. American Van Lines arrived on time, but did not have nearly enough room in their huge truck! They had room for approximately the contents of my dining room and not much more. This even after I gave them a comprehensive list of what I needed to move months ahead of time. I let the company know well ahead of time that I had twice as many small small boxes (mostly books) than I had at first estimated, and this increased their "estimate" by about 25%. In the end, they were not able to load everything, they put all the blame on me, and I was left with enough boxes and furniture to fill the floor space in my living room. I felt stranded, and the company contact person just laughed at me when I called for help. This put me in a huge bind, since I had sold my house and only had a couple of days before closing. After trying unsuccessfully to even find a U-haul truck to rent, I finally found a reputable mover to transport the rest of my belongings, although it cost me an additional $9,000! The move ended up costing me more than twice as much as I had thought! They delivered on schedule, but broke many dishes and a table. The driver and the movers were nice people, and they felt sorry for me, but I found the whole experience to be very unprofessional. In retrospect, the company should have sent someone to make a more accurate estimate and made sure that they sent a truck with adequate space for my stuff. I would NEVER recommend this moving company to anyone!!!
-
November 2021 by E U.
The worst moving company. They lost my safe & had no answers. Never returns phone calls. They went from 5 stars to 1 after Covid.
-
July 2021 by Asaad H.
The worst experience ever, they gave a date and they never committed to it, and then blocked the email and never picked up the phone calls
-
October 2019 by Dan Sal
They will spam you via msm and email if you give them any of your info.
-
April 2018 by Abdel Cabrera
Terrible service they lie on there contract and after you sign it then they switch it up on you. I use them to move from New York to florida and my stuff came over 2 month late, and broken save yourself the money and headache. And do it yourself.
-
March 2013 by S Bardley
From a week before the move until the day after, the facility offered by All American Van Lines was above average. The crew rocked in every way. Believe it or not, they came pleasant as well as professional and loaded up boxes like a pro down the stairs. They were careful with our furniture and made way out with queen size bed that we had out of the stairways with their determination and technique just because it did not go through our custom-made windows. We appreciated their flexible and positive attitude which they potrayed in every aspect of our move.
