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January 2024 by Alba
I had the smoothest, insightful, and most joyful conversation with Alisha today, while at the bank. This is what great work ethic is made of. ❤️
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November 2023 by S Ski
Had fraud on my account & they were not helpful or transparent at all. It's like trying to maneuver with a large government bureaucracy... they will transfer you from one department to another and you still will not get clear, explicit answers despite banking being an industry that is supposed to be clear and explicit. This branch is crowded & dirty. It represents everything wrong with this country. Poor people depending on a large corporations for their livelihood! Avoid Bank of America. It's a trashy, fake bank.
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November 2023 by Hilvania Adams
Ms Morales was very helpful, and professional.Very pleasant and experienced.
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August 2023 by adolphus wabara
Banker Shanila was awesone, she has the patience and sharp listening ears,she patiently listened to my agitations, agonies and solved all my problems with a smile, may God Bless herShe shod be promoted
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August 2023 by amy t.
If I could give them zero stars I would. Do not waste your time coming to this or any Bank of America. They are predatory and have the worst customer service. I waited an hour and 15 minutes to do a transaction and they wasted my time. They even lied and told me I couldn't do the transaction online but after I left, I was able to to it online in 2 minutes flat without their incompetence.
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May 2023 by hacer gul citak
Banker Shanıla was so nıce, She helped me with all my banking needs gave bestest service, thank you
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April 2023 by Kashis Mack
JOSE was very rude! I got to the bank right before closing and him and security would not come to the door. Then at 2 tell me their closed. They saw me at the glass knocking! They closed before 2 on Saturday. I said so what time do you close 1:50? Because I was here before 2. All he kept saying was come back Monday. Terrible service !
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February 2023 by Da Loc
The service was great .shanila really helped me out and even keeps contact to help with further needs 5 stars overall
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February 2023 by Sonia McAdam
Banker Shania she is kind in helping me .very patient. Thank you
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February 2023 by Julianne Hughes
My fiancé and I had a joint account, my bag was stolen w. Both of our (wallets) including Physical IDs, but we had photo’s on our phones of each of our licenses, and we also BOTH had our physical birth certificates AND Social Security cards. They still would not let us access our our funds. It took over a month. Once the whole ordeal was over, Bank of America gave us no apology, nothing to reward us for their mistake, absolutely nothing. HORRIBLE customer service. P.s. might I just add - we spent hours on line each day just to be seen by a different person who had no clue what was going on with our account. Finally once one person is Hours and hours and days of endless waiting for nothing. At all.
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February 2023 by Aderso Hernandez
She's a super accessory I think they should exist more like her. Friendly, courteous, always attentive. With the greatest intention of helping me in everything and more with my little English. She was 100% helpful. Congratulations. Banker shanila
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February 2023 by Surayo Egamberdieva
Banker Shanila is the best one, she helped me how to use cash back and a lot of things,Thank you so much BOFA and Shanila for the help??
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February 2023 by Ousman Faye
The service was great .shanila really helped me out and even keeps contact to help with further needs 5 stars overall
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February 2023 by Yudelka Sosa
Banker Shaniña the best . All the questions I asked, she answered professionally and very friendly. Best
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January 2023 by Julie Hughes
My fiancé and I had a joint account, my bag was stolen w. Both of our (wallets) including Physical IDs, but we had photo’s on our phones of each of our licenses, and we also BOTH had our physical birth certificates AND Social Security cards. They still would not let us access our our funds. It took over a month. Once the whole ordeal was over, Bank of America gave us no apology, nothing to reward us for their mistake, absolutely nothing. HORRIBLE customer service. P.s. might I just add - we spent hours on line each day just to be seen by a different person who had no clue what was going on with our account. Finally once one person is Hours and hours and days of endless waiting for nothing. At all.
