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January 2025 by Mahadi Hassan
I like their service.
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December 2024 by The real Mellodeedz
I went to withdraw a large sum of money, I told to teller the figure and she repeated it loudly so everyone could hear. Smdh the wrong people could have been around at the right time. Citi Bank, please hire people who know how to use their common sense.
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October 2024 by farzana islam
Probably the worst branch of citi bank. Horrible customer service. Keeps trying to delay the work to next days. Any real help you need they can’t provide.
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October 2024 by Ruhel Ahmed
2 hours just to get information
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August 2024 by GREGORY L RODGERS
Nice, friendly.
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August 2024 by Pretty Kittie
Customer service needs to be more educated with better communication skills ..I just went for a debit problem. I had to wait over an hour while staff on their phone relaxing ..I explained and tell the staff u was on an hour lunch break citi bank is the wrose bank everrrr
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April 2024 by MD ZONAYED MIA
Bot problem
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March 2024 by Sayed Ali
Stupid employers to much slow.They have no attention to any people.i wait 1 hours.do,t go in this branch
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March 2024 by L'mea Lodi
This is quite literally the worst location. They have a QR code queue system, which is fine, however it is not used correctly at all.
The worst experience I've had today is they had us sitting in the waiting area and some rude lady came over asking to see our documents. Why in the world would you allow your employees to check private and very sensitive documents in a public area?
The whole purpose of getting in line, through your queuing method, is so I can sit in a private area with your banker and discuss my matters. It is highly unprofessional and unethical to have us waiting for 45+ minutes, then having us show pieces of our very personal documents in the public waiting area, then berating us in front of other people about the documents we have/ don't have. I don't need others to know which license of mine is expired or isn't, nor do I need people to know how much I make or how old I am. This was ridiculous!
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January 2024 by Rahat Ahmed
If you want to see a banker for something other than a deposit or a withdrawal then good luck. These bankers do not care about the line and will pick and choose whoever they know from the line. They set up a QR code to get on a virtual line but I don't think they check it or use it. I had to wait over 1 hour for a banker to meet me while there were 3 sitting in their cubicles picking out people who they seemed to know. This bank does not know what customer service means. Third world bank.
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November 2023 by Winter
Worst customer service ever. It’s more than worse. Horrible employees. They locked my mother’s account for no reasons. They hire old employees who have no experiences and take forever to serve their customers. I don’t recommend anyone to go there. Make account at Chase instead.
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September 2023 by Isabel Sarita
the worst
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July 2023 by Mostafizur kabir
Excellent customer .
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June 2023 by selim reza
Worst bank and service. They took 7 days to open a business account and they closed this account without any valid reason. The brance manager said they will give my money back within 60days!!!!
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June 2023 by Shayla Sharmin
Very bad customer service. They are very lazy and unprofessionalThey are like to gossip more than work.One of the worst branch I had ever seen.Specially I’m taking about Bengali agents
