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January 2024 by Rahat Ahmed
If you want to see a banker for something other than a deposit or a withdrawal then good luck. These bankers do not care about the line and will pick and choose whoever they know from the line. They set up a QR code to get on a virtual line but I don't think they check it or use it. I had to wait over 1 hour for a banker to meet me while there were 3 sitting in their cubicles picking out people who they seemed to know. This bank does not know what customer service means. Third world bank.
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November 2023 by Winter
Worst customer service ever. It’s more than worse. Horrible employees. They locked my mother’s account for no reasons. They hire old employees who have no experiences and take forever to serve their customers. I don’t recommend anyone to go there. Make account at Chase instead.
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June 2023 by selim reza
Worst bank and service. They took 7 days to open a business account and they closed this account without any valid reason. The brance manager said they will give my money back within 60days!!!!
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June 2023 by Shayla Sharmin
Very bad customer service. They are very lazy and unprofessionalThey are like to gossip more than work.One of the worst branch I had ever seen.Specially I’m taking about Bengali agents
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April 2023 by Mohammed safiqul Islam
Worst service in this citi bank location. Always just available only one teller and always big line. Waiting time at least 30-1 hr. Don’t recommend this location and bank
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February 2023 by Farah Mah
This bank is notorious for bad customer service. If there's ever a decent employee here, they quickly leave. Only reason I'm here is for my parents who can't seem to let go of their "loyalty" to the people.
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January 2023 by S M
The most unprofessional employees and had to wait more than 30 minutes to deposit a check. But could not. Manager should be ousted.
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November 2022 by Mehr Gilani
Been a customer for over 20 years, got fraudulent activity and account was closed, was informed late on Sat by Online Banking Support team and was asked to reach the branch to activate new account, 5 minutes late and the rep didn't open the door, explained to her about my situation, she just didn't care, had to send money to wife that day Sat., couldn't do it. Absolute unprofessional manner of the rep. Staff, 5 to 7 years ago was good but these new, mostly Local Community's people, need some Crash Courses on Customer Support.
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July 2022 by lameesa reza
Amazing service. Super friendly and helpful staff. Ms.Yasmin the super helpful staff so far.
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May 2022 by Ao Oni
The Bank is Not that specious but still it has some good staff. The air conditioner didn't provide as much cold as it was supposed so the experience was not that great for me that day. The current manager is pretty nice and always will try to help you if you ask. As a financial perspective I cannot give any insight as I'm not a financial advisor.
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April 2022 by Melvin
I just want to start by saying that… the customer service sucks at that place. And number two, the female manager that they had; she was always with attitude when customers ask for something and lastly the ATM MACHINES never work specially the 2 on the outside of Hillsise Avenue I mean it’s just amazing how that place operates.
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February 2022 by Amena S
I’ve been to this place almost thrice already and I love it. From the banker - saima - to alex at the register were super helpful and patient moreover it was always a pleasure meeting Danny and getting all the advices.Lines are not that long to be honest but I mean which bank is perfect ryt?I highly suggest this place .?
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August 2021 by Shelly G
Worst Banking experience ever. Poor customer service. Banker was not clear on whether the card issued to me was a temporary card or permanent. I was having issues with depositing funds into my card and the banker was argumentative as to me needing to order a new card, but could not tell me what the source of the issue was. Eventually her manager had to get involved for her to call Citi help hotline. Banking is not simple with this branch, and they are giving Citibank a bad reputation.
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August 2021 by alex013
Pathetic staff ,they didnt even try to help me with my situation . Just kept on arguing and insisting they could not help and that their was no solution , so disgusting. Got my issue resolved at the branch in bellerose.
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March 2021 by Rasel Mia
Ms. Nally Hirala is completely unprofessional. I went there Wednesday at 3pm and after 40 mins waiting by 3:40 pm she refused to help me by saying she is done for the day !! she told me to reschedule. When I go next day she said she has meeting so she can't help me!!!