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March 2024 by LA G (Living In New York City)
Terrible customer service from the manager herself. Went to redeem a free donut from my points and she gave me an attitude the whole time.
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February 2024 by Samantha Phillips-Vargas
I am terribly upset that the staff members served good that was not fresh. Today, we purchased two Dunkin Wrap which consist of sausage and eggs. The wraps were not fresh as I was able to take the sourness of the eggs. We tossed the wraps in the garbage. When you are serving the people, you must ensure that the food is fresh, so your customers will not get sick. Please check your food out before serving it to the customers.Parking: N/A
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December 2023 by emma simmons
Nice place to drop in, it just seems like the coffee is too expensive. For a small cup of regular coffee it's $3.09
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December 2023 by Dani Mor
They have 3 workers in the front that takes them more than 7 minutes to take my order. I just wanted one medium coffee…Got me to the point where I had to leave after waiting for so long for no reason.Very bad service.I did not end up getting my coffee.
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December 2023 by Saba Saifi
This is the closest Dunkin to where I live and It’s not a good. They once gave us stale Munchkins and I went back with the receipt and this skinny old lady gave me lots of attitude for it and the second time I gave an order for three items and didn’t get one of the things I ordered so I went back the next day with a receipt and she kept talking over me and was visibly irritated. They provide the worse costumer service and don’t even know how to make a latte and always burn the sandwiches
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November 2023 by Intisar Nurudeen
This place always gets it wrong, the drinks are not soo good I gave them several chances and it’s still MID you ask and pay for oat milk they give you regular they get your order wrong and get angry at you for asking them for correction its really bad please step it up, employees are very rude to customers like we are not paying from hard earned money as well ridiculous get it together please
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November 2023 by damager_ 24
I'm starting this of by saying that this place has the worse costumer service you can ever imagine. Monday, October 16th around 9pm. I decided to take my kids to this location to experience DD for the first time but this cashier ruined this experience for us. We ordered drinks and Donuts but then she gave us the wrong donut, so then I told her in the nicest way possible that it wasn't the one I asked for but then she proceeded to give us attitude and have the audacity to say "you don't know what kind of donut this is?" and I told her "I just want the donut that was labeled 'vanilla' on the rack". When we were trying to enjoy our food on the dining table, she intentionally sat there while talking & laughing extremely loud on the phone. This was an upsetting experience for me & my kids and I hope nobody else will have to experience this situation.
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November 2023 by Claudia A.
The Briarwood Dunkin Donuts is a medium-sized establishment with some room for seating. The food is usually fresh and the staff is very friendly and kind. This is my son's favorite place.
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November 2023 by SL 1965
I took a sip of the coffee and my tongue went numb and itchy as if I was poisoned or something... I just threw it out wash my mouth out with water and wait for the numbness to go... Glad I didn't drink the whole thing just one
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October 2023 by Craig Fischer
This Dunkin' Donuts location is very sad, and you can see all the reviews with dissatisfied customers complaining. I live in the neighborhood, and it's hit or miss. I ordered from the mobile app, and it's more miss than hit.. It's so sad to see so many dissatisfied customers, and there is no reaction from the manager. Why should I spend my money at a place that doesn't care if they give good service or not. And you see a few 5 star comments. Those are just the lucky ones. No worries, I will go a little further to spend my money where the customer is appreciated and matters..This store can get bad reviews back to back... no response.. and that's okay, but not for me.
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October 2023 by MAVE STARKS
Me and coworkers agree this location can be either a hit or miss. We ordered iced coffee they sent a hot coffee with an iced sticker. The bag that they sent with our breakfast was dirty and disgusting we're not going eat anything from it. The delivery guy made it clear to us that he didn't do it and we could tell it was from the store. Just take the time to give customers the service they're paying for. This is hygienicly disgusting.
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September 2023 by Dan NBA
Dunkin is amazing. Amazing buissnes because of kids nearby the school. Line usually goes up to 20 people!
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September 2023 by Ashik Ali
Coffee watered down just like any other dd but the worst part about this dd is the sandwich maker put .05 Oz of cream cheese on my everything bagel with veggie cream cheese. I thought dunkin gave them 2oz cups of veggie cream cheese which I always got with my everything bagel. These people are crooks. Go to green valley instead you will a everything bagel with decent portion of cream cheese. Even though they don't have veggie cream cheese.
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August 2023 by Tman Khandakar
Absolutely terrible customer service! The cashier handed me the wrong change difference of 10 dollars and I had to come back at closing time for them to recount the register after accusing me of lying. All that trouble and they didn’t offer a free donut or anything after their mistake. Disappointing.
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July 2023 by K m
I would like to take this opportunity to commend the manager of the Dunkin Donuts at 84th drive Brairwood. I have been a regular customer of this store for many years, and I have always been impressed with the manager's professionalism, customer service skills, and dedication to providing a positive experience for all guests.The manager Lipi is always friendly and welcoming. She is always willing to go the extra mile to make sure that everyone is happy with their order. For example, one time I ordered a coffee and a bagel, but I forgot to ask for cream and sugar. The manager immediately offered to bring me some, and she even made sure that the bagel was toasted to perfection.Lipi is also very efficient and organized. She makes sure that the store is clean and well-stocked, and she is always on top of the latest promotions and specials. She is also a great team leader, and she creates a positive and supportive work environment for her employees.She is a valuable asset to the Dunkin Donuts team, and she makes a real difference in the lives of her customers.
