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November 2023 by Eric A
So this is going to be an honest review of my experience with Fast Action. I know the owner responds to these reviews so I am sure he will be aware and recognize the issues here. I was inclined not to leave a review at all due to a partial refund, however, even weeks later, the issues I am finding are just turning into a horror story for meI brought Fast Action a large enclosed automobile trailer for a few updates, repairs, clean ups that I needed done. Based on their online reviews, I figured this establishment was professional and all was well. I met Christy, who works there and was the main point of contact for any questions I had. The few things I needed done was DOT tape, few metal component repairs, lighting installation, welding touch ups, roof vent replacement, and floor epoxy.For starters, I brought the trailer to them in the first week of September, I got it back in mid-October after many delays and hiccups. Things happen, I get it. Moving on from that, I did not receive an estimate, quote, or pricing for weeks after asking multiple times **(text message proof)**. Once I looked over the final estimate, I had 3-4 repetitive charges leading to being OVER quoted by nearly $4,000. I was told this happens because the person creating the estimate can not "remove previous additions or changes to the estimate itself, only the boss can do that"Now, lets get to the work itself.1. The roof vents, replaced, after being told they would check for waterproofing, two of the three vents leak water when it rains.2. The eBay lighting system that was installed incorrectly, wired incorrectly, and shorted out my taillights. I was refunded for this item and was the ONLY reason not to leave a review a few weeks ago, because the owner himself is honest, I don't take anything away from him.3. They do NOT accept business credit cards or any form of credit card. It is not listed anywhere that I noticed in their place of business. This establishment is huge, looks professional and very appealing to the eye. I would expect a business like this to take credit cards. I have no issues paying fees or taxes, this was a business expense for me so that was an important role4. Most Epoxy coatings are two parts right? I could not figure out for weeks why the floor of the trailer was not drying, still sticky till this very day, only for me to notice that the original packing to the epoxy I purchased myself still had the second part of the mixer epoxy sealed in the bag. THEY NEVER MIXED THE TWO PART EPOXY. This ruined my entire trailer floor. This is where I had enough. Not only do a majority of the employees not speak English, they also did not read a single instruction on that box. **(Pictures for proof available)**5. While removing the trailer from the shop, it was still covered in plastic, painters tape, and materials all over the place. Nothing was prepped for my arrival when I showed up, like they said they would do.6. The trailer was not washed or cleaned, it had a huge amount of dust, spider webs and garbage from the shop all over it. And before anyone says that I "rushed" them. I not only was told that they would prepare it to leave, I gave them an extra day because I was unable to get the cash for the bill as the banks were closed already for the evening; since they do not accept credit cards.7. The trailer door cable system was broken, never replaced, or repaired.*Please keep in mind, the owner of the shop apologized, did give me a small partial refund, and said to come back for things to be fixed, that does not mean what would be fixed is free*Even if it was offered for free, the amount of negligence and horror I had to deal with, the misrepresentation and incorrect judgement by employees, I would not go back.I am leaving two stars because the OWNER was the ONLY sympathetic person at the time of me picking up this trailer. But that does not mean he is going to change his entire staff for more diligent and better trained employees. Take what you wish from this review
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October 2023 by Robert Crewell
When i started looking for a company that would give me what i was looking for in my truck and a show truck quality paint job I did a little research on the past trucks that they have worked on previously and i was sold. With that being said the final result was mind blowing to see what my truck was to what it is now hands down I will diffidently be using them in the future and highly recommend them. CHRISTY has an eye for detail and very particular when it's something that she is working with you on. I had her use her judgment on a few things and end result was very pleasing. To beable to communicate with a person when ur 4 1/2 hours away, she understood what I was talking about and followed through with all details that I asked. Her recommendations she gives is spot on. THANK YOU CHRISTY and FAST ACTION extremely happy customer we will be seeing you guys again.Service: Painting
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September 2023 by kenbase2006
Awesome work fast turnaround excellent service highly recommend !!Service: Painting
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March 2023 by Ray Chatter
Outstanding customer services! Definitely a second to none business. Thank you for your time and dedication providing great customer service, paying attention to details and getting the job done in a timely manner. Will definitely do business againwith Fast action truck body repair in the future! Keep up the great work!Services: Painting
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February 2023 by Mark Roberts
i was introduced to fast action by a good friend of mine,even though i was introduced it’s the norm to have a doubt about repairs overall..anyways long story short.i had to do some repairs on the box and the hood of my truck…when i did the estimate i was told that it’s gonna take 3-4 days to get the truck looking good as new….they really took 5 days but i must say when i got back my truck it’s like i remember the first day i got it…i honestly couldn’t believe my eyes when i came to pick it up…christi who is the lady in charge promised me that my truck would look good as new,i must say she meant every word…i honestly would recommend fast action to anyone i know wanna do truck repairs…the name says it all…Fast Action!!!???????? …i’ll add before and after photos…
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February 2023 by Mani Parhar
They made my truck look more attractive to me. Thank you Christy
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February 2023 by Lauren Scroggins
We had such a great experience dealing with Fast Action! Christie was so helpful and accommodating from the very start! Not only were they flexible about when we could bring our truck, they then had it dropped off when we didn’t have a chance to pick it up! They did beautiful body work and had the job done in a timely and efficient manor! Thank you to everyone over at Fast Action! We will definetley use them again and again!Service: Body & Trim
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February 2023 by Aaliyah Brazile
Quality repair and superior customer service. Christy is a charm and kept us updated throughout the process. Good shops for trucks are hard to come by but I highly recommend this place. Thanks!
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January 2023 by Kyla’s Vlogs
I called last minute. They got me in and out! Very professional lovely shop! I will be coming here again for my next truck service.Service: Welding
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December 2022 by michael borowicz
0 stars. I wish i could put a 0 star rating.WILL NEVER COME BACK. WORST SERVICE.Gave me an estimate of 3 weeks to repaint my truck, had it for 5 months. Demanded payment in full and didnt even complete agreed upon labor in a signed contract. I will make sure to tell everyone i know to avoid this shop. The made every promise under the sun to get your business then you're on your own. DO NOT GO TO "FAST ACTION"I love your reply. I never worked for you. I was a customer, that will NOT be bringing any work to you.I didnt lie in my post. You lied and said i worked for you. You are a joke. Good luck RICHARD.
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November 2022 by Valerie Harley
Fast Action Truck Body Repair service was amazing. They were very professional , informative and precise. The shop is very clean ,neat and the detail of their work looks very nice. I highly recommend doing business with them and is looking forward to doing business again. Thank you Fast Action
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November 2022 by Alana P
Fast Action has done a great job fixing my car and i appreciate their efforts. They even blended the color of my car very well. The people there are so nice and friendly. They were quick and efficient with their service.??
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August 2022 by Chris Eberly
No one locally was willing to tackle this job and I came across Fast Action online. The parts for my hood were unavailable and all had to be hand fabricated including all the headlight and marker light housings. The job was done in a timely fashion and the work was above my expectations. The constant contact from Christy regarding progress was a huge help for my scheduling needs. 100% would recommend to anyone.Service: Painting
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June 2022 by milad khalil
Fast Action Truck Body is the way to go. The environment is super nice and everyone is positive and happy. They really take pride in there work, they don’t take no short cuts they make sure the job is done right. They took in my truck on short notice and they finished the truck very quick for what was done. They know what they are doing. Christy at the front desk is amazing she updated me during the whole process and she’s super kind. I would definitely be coming back here with my other trucks.
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June 2022 by Sal Colletti
Truck body repair was done sooner than expected. Quality work done. Was sent pictures outlining progress during the process. Highly recommended.Services: Painting
