-
July 2023 by Michelle
Good workers answered all my questions
-
March 2022 by Elaine Hall
On line shopping and and pick up shopping great ??Employees are very helpful and polite. Products are always always available.
-
May 2021 by Albert Feliciano Jr.
I bought laminate flooring online. And Home Depot has an option for curbside pickup. They were fast when I checked into their store via phone. Polite and professional staff.
-
May 2021 by Honey G.
Be careful what you order from Home Depot. We ordered online a through the wall air conditioner at a cost of over $1,000. There was no indication that the wall sleeve was not included. We then tried to order it separately. After much confusion we were able to order it. The order was cancelled the same day with no reason. Ordered again - same thing. It turned out they did not have the sleeve. We want to return the air conditioner since it cannot be installed. Home Depot refuses to return it. We have a very nice air conditioner sitting on our living room floor. I hope it does not get hot this summer!
-
May 2021 by Chun M.
This Home Depot is in downtown Jamaica where real estate is at a premium, so it isn't a sprawling million square foot store like in the suburbs. The store itself is very compact (re: small), but has most of what you would normally find at other Home Depots. It is not as tiny as the ones in Manhattan, so you can still get raw materials like wood, concrete, plumbing and electrical. Just don't expect a full outdoor garden center here, though they do have some stuff up on the roof. I also wouldn't want to shop for major appliances here. There is a drive-up area where you can mix it up with the contractors to pick up bulky items. But if you want to park your vehicle, you have to drive up the ramp to the roof. There are 2 freight-sized elevators and sometimes working escalators to get you down to the main floor and your purchases back up to your car. I guess I've been lucky each time I've shopped here and found what I needed. The sales people have been helpful and available in most departments. But it does get busy here because a lot of local contractors come here all day, every day of the week. Once or twice the line to pay stretched through the store and I just left and came back another day. It probably pays to come here later after the construction workers have knocked off for the day. This is the nearest Home Depot to my house, so I've even tried walking the 2 miles to get here, just for the exercise, if I needed to pick up something small. I noticed a lot of guys just hanging around the driveway area and realized they are migrant day laborers looking to be picked up for random jobs, like an unofficial employment agency.
-
April 2021 by Ilsay H.
Absolutely a bad place to shop. Staff is never around and when they come they do not know where to direct you nor are familiar with the product! They are not properly trained, They are just bodies! This afternoon i purchased a large appliance, i called the appliance department at 6:45 to make sure one of the items was the proper voltage, was told that the person working at that depmnt was OUT TO LUNCH! that i should call in an hour!!! So if you are there to purchase something, there is nobody to sell? There is only one person ? No cover up? Customer should wait one hour to make a purchase? This is a management problem!!! not the employe's! Will not shop here again! May even cancel my purchase!!!
-
January 2021 by Valerie B.
This is a decent gaming knock off chair, It serves the purpose. For the price and color I couldn't resist. I wish it had more of a reclining tilt feature but for the price what do you expect. It was easy to assemble.
-
December 2020 by Serina J.
I must say that I really like The Home Depot at this location in Jamaica, Queens. For starters it is close by my home and they always have what I need in stock without having to order online. Located right in the heart of Jamaica Avenue makes finding this particular Home Depot a breeze. During my most recent visit I just needed to pick up a large spray bottle for my routine house cleaning duties. Just to mention, I have purchased about two large spray bottles from here prior to my last purchase at different times of need. Each bottle, however, kept breaking at the top part where it screws on. I really believe that I am overfilling them with diluted solution because each bottle does have a fill limit capacity. Please take note of that if ever considering buying a spray bottle from here of any brand. I found a bottle with a more secure and thicker screw top so this should fix the problem of breakage at the top... yayy finally I can hopefully stop buying one every 3 months or so right? The Home Depot itself particularly this location is very organized and always seem to have a wide selection available of in store merchandise. The staff are always on point and super helpful if you find yourself going in circles not knowing what isle or area to find whatever you need. Be prepared for the line to go really quick especially since Covid because the self checkout is so convenient. They do have associates assisting each customer on when to checkout next which makes the line go smooth and extremely quick. Oh, they also have a huge parking lot garage in the upper level, so no need to worry because if you don't already know,it is close to impossible to find parking on Jamaica Avenue. This Home Depot is a definite go to if you need optional variety for all your home necessities. With good location, helpful customer service and fast checkout you are bound to come back.
-
September 2020 by Caitlin T.
The absolute WORST service I have ever seen in a Home Depot, considering the pandemic I understand it is a hard time. My company comes to home depot every single day for material and this is the first Home Depot I was not only disrespected by an employee but it took us 12 employees to help get what we needed, one hand off to another until no one knew what to do (very simple material not to mention). While employees just stood around doing absolutely nothing. I am astonished this Home Depot is even open after experiencing what we just had. I cannot even give this place a star rating because they absolutely do not deserve it. The Home Depot company should really reconsider reevaluating this location completely. Everything is out of order including their employees.
-
August 2020 by Patricia C.
Poor customer service during COVID-19. Return lines are long! Avoid making returns in the weekend.Things are NOT easy to find here for particular items.Horrible selections, horrible everything!Tip: Go to a different Hone Depot location! Only PRO is the BIG parking lot on 2nd floor, in which you drive up the ramp!
-
August 2020 by Mely L.
The service at this home depot isnt even worth the money and time for this Home Depot they have an lack of service and one Employee isn't good with the customers her name is Dona she is very disrespectful and she has no patient with others/ elderly people. So why shop there when they can't even respect you..... They even mess up my car from parking there too..
-
July 2020 by Padma Ramroop
train your workers to have better customer service. the hold time for this store is ridiculous!!!!
-
June 2020 by Kim G.
Just for the bad customer service. Today an old white bald man working at the hardware section had a nasty attitude when asked if they had a item I needed. He said "I don't know look in another aisle in a really disgusting attitude, he didn't even looked at me. I was looking for a screwdriver as well and he came to the same spot I was. He was throwing some items in the cart he had, the items flew right in front of my face to the cart. He did not care nor did I receive any apology. It actually looked he did not care, he was really mad and grumpy. Very ugly encounter.
-
May 2020 by Felicia I.
There's parking available on the lower level right in front of the store, but due to the few spaces & this store usually being crowded (at least whenever I've gone) more than likely you'll have to park on the upper level, unless you get a spot as someone is leaving on the lower level. The store has always been pretty organized when I've gone & if your needing help, there's usually a staff associate not too far away. Right now my biggest concern is the bag situation with this store. As my fellow NYers know originally there was a plastic bag ban put into effect as of March 1st 2020, however Covid19 happened around mid March & it was extended til June 15th, however this Home Depot isn't giving out any bags. You have to have your own, or pay for a bag. I had a supermarket that I frequent tell me they got rid of all their bags preparing for March 1st, however since it was extended, they ordered plastic bags. I think any store location having customers pay for a bag, especially during this time with a pandemic happening is just ridiculous. We have to remember things we always needed to remember such as keys, phone & now we have to remember mask, gloves & on top of that a bag(s) when going to the store. The bag should be the least of our concerns during this time, which is why it was likely extended until June. Stores not providing bags such as this is Home Depot, I think it's just to get more money, which is a unethical practice at any given time, but particularly during this time.
-
March 2020 by Carolina Q.
I had made a purchase online but was sent the wrong product. The order receipt clearly said that the easiest option to return or get a refund was to go to the store directly. When I went to this store location, one of the associates was unwilling to help me and told me to call the number on the receipt instead. He said I had to call them because I had made the purchase online and he couldn't do anything before I call. Fortunately, I called right away while I was at the store, and the associate on the phone told me they in fact could help me directly at the store and he asked to speak such unwilling associate, but he refused to speak to him to solve the problem. He was rude when I asked him for his name and gave me a little attitude when I told him the phone associate wanted to speak to his manager. The phone associate had to call the store manager and have him communicate trough the store phone so that he would accept to help me with my return. Finally, he had to do the return but there was no eye contact and felt as if we were forcing him to do his job. This was outrageous. I pretty much had to call another worker for him to tell him to do his job because he didn't have the will to help me. I felt the vibe of unwillingness to accept my return since the beginning. This store needs needs to desperately train their staff on how to treat their costumers and how to interact with people. In addition, this is not the first time I come across this unwillingness from the staff at this store. Unacceptable
