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February 2024 by Ntanta A.
My review is for the location at 166-15 Baisley Blvd., in Jamaica, NY. It's been a while since I visited the shop and had the experience I did, but I still think about it and it still bothers me so I decided to write a review. At the time I visited the shop, the GM, whose first name was Daniel, is the person with whom I had the encounter. I went to have my SUV serviced; it needed new tires, brakes, rotors, and some other work. The long wait and interaction with the GM didn't make me comfortable having all the services done there, so I decided only to have the tires changed there and the rest of the services done elsewhere. I left the wheel lock key for them to be able to change the tires. Since I'd brought it in later in the day, I had to leave it there overnight to be serviced. I picked up my vehicle and had it for a couple of days before I noticed that the wheel locks were not on the wheels. I looked in the glove compartment and also noticed that the wheel lock key wasn't there. Upon making this realization, I returned to the store to ask about the wheel locks and key. I calmly inquired to the GM about the situation, thinking it might have been an easily fixable mistake they made, and he immediately became enraged, loud, and rude, directing multiple curse words at me. When I responded to him, I saw that he just got louder and more aggressive and wanted to escalate the situation; it seems as though he was having some enjoyment in being threatening to a woman. With this realization, I decided to leave the store and at this point the GM followed me outside yelling at me at the top of his lungs until I got into my vehicle. I got the rest of the services done at another shop where they were cordial and professional and were happy to put on the new wheel locks that I had to purchase. That GM, Daniel, who was assigned to manage the store and other workers, was highly unprofessional and put it on a grand display for his employees to see. I would never return to this store again for the lack of integrity and gross lack of professionalism to which I was subjected.
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February 2024 by Pat Williams
The service was friendly and fast. Diagnosed and fixed my vehicle’s issue quickly.
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February 2024 by Christine D
Sunday, 1:30pm. I'm so glad that I drove over to this location from the RockawayBlvd location. Walked in and greeted by a friendly client service manager,Kenny. Looking through the window into the Mavis' mechanical room, I see car technicians working. The manager, Kenny, assisted me with grace and care. This Mavis' location made my Sunday. My car will get the oil change it needs and new tires. Such a HUGE difference in the store front and service. Thank you, Kenny and team.
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February 2024 by Melody Thomas
I came in today to get a new tire. I was immediately helped. The attendant was extremely kind and friendly. The waiting room is clean. While waiting, i was told i needed other services done. I appreciate them for checking for other problems with my car. My wait wasn’t long. Overall 10/10
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February 2024 by Jenin A
These guys were amazing. Reggie is absolutely amazing. Such amazing help for me in and out quick. Best service I’ve ever had. I will be continuing to come here from now on! Absolutely amazing service and customer service!!
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January 2024 by Cindy Louis
I always come here for my oil changes. The service is outstanding & prices are fair!
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January 2024 by Ashley Bermudez
We love this mavis they save us always
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January 2024 by Duwane Morais
Brandon and D were great! Reggie took care of me as well. Great place
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January 2024 by Carey DeFreitas
The bomb diggity
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January 2024 by Anne Lyne Dupont
Wonderful service at this location. Staff is very polite and competent. I highly recommend this Mavis!
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January 2024 by Reginal Dupont
Going to keep coming here
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January 2024 by hadiya arthur
Phenomenal service, I came in to get 4 new tires. Reggie was very helpful and knowledgeable of the things that I needed for my car, also the price was right.
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January 2024 by Juley Lorcy
Reggie has the best customer service. I was greeted once I walked in. He was very helpful also the service was quick
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January 2024 by Vardia Lenette Duterville
The Mavis is Baisley is great! I had a hiccup with my Amazon tire order and Reggie was able to help me get the issue resolved right then and there. I’d highly recommend the location and working with Reggie was delightful!
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January 2024 by keyonna vaz
Reggie the manager was amazing. A1 customer service
