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December 2023 by Adrian Adams
Be careful of this location. They will tell you what you want to hear just to get your money. I specifically asked if their service will work in the country of Trinidad. I was told yes! I took the phone and went on to find out it did not work there. Came back within 10 days to return the phone I could NOT use and was told "NO REFUND!" By the owner- manager CARLOS. Do not trust this store at Hillside ave.
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September 2023 by 3stherHelena Sicard7
Not the best. The girl here was good knew her stuff. But all the males that work here- are 2 stars if you ask me. I came in for a phone and I believe it was in stock but the young male went into the back came back and said there were no more. Now this phone is probably the better phone in the entire store- but there are other pricier phones I'm pretty sure there could have been one back there. To make matters worse they didn't update my information when I provided updated information during one of my purchases. My info is on the i.d I showed ??♀️
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September 2023 by 3sther Sicard7
Not the best. The girl here was good knew her stuff. But all the males that work here- are 2 stars if you ask me. I came in for a phone and I believe it was in stock but the young male went into the back came back and said there were no more. Now this phone is probably the better phone in the entire store- but there are other pricier phones I'm pretty sure there could have been one back there. To make matters worse they didn't update my information when I provided updated information during one of my purchases. My info is on the i.d I showed ??♀️
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June 2023 by ramon pantoja
Worst service ever ,traded in my 73year old mom's Alcatel flip phone, ask Carlos (worker) if he had the same flip phone, he says no but i have flip phones.i then tell him I just need a flip phones that just rings and flips to answer the phone, can you believe he sold me a flip phone that you have to flip open then press a button to answer the phone.and won't refund or give me another phone that just flips to answer .this guy is selling products that don't do what they supposed to very bad service
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April 2023 by alaysha nunez
Horrible they change employees every week Spanish guy sold me a home internet when I bought my phone didn’t tell me It was going to be 50$ a month , gave me a speaker I couldn’t hook it up I go to the nearest Metro around me & they said they didn’t sell those. This store a iffy my mom bought a iPhone from there last month we called customer service to remove insurance they said we didn’t buy the phone from metro we bought in our device ? Like what does that even mean ???
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March 2023 by John Cruz
My Grandmother is really in that age where's she's just grumpy all the time but the young Lady Darlin gets her sweet side I appreciate the help will be back soon
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February 2023 by J D
The girl with the red hair is the best one assisting me when ever I go to pay or upgrade my phone service always got a lot of energy thanks
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January 2023 by feroz alam
This the worst metro pcs store to go to the girl is very rude and has no experience in customer services
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December 2022 by John Repp
Every time I come in to this store to get help with anything- Carlos, the Salesperson, always goes above and beyond my expectations and he makes me feel like I am valued as a customer! Carlos is always professional and eager to help! Thank you Carlos for being the "exceptional" salesperson that you are!
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July 2022 by Daniel
I bought my own phone for the first time ever at this place, I was nervous but Carlos was really patient with me and helped me choose what was best for me… he really gave me a pleasant experience and I can’t thank him enough, Ty Ty!!!
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May 2020 by David McCallum
Beware of this Metro PCS. They are selling defective phones. I went there the other day to purchase a phone only to learn when I got home that it was asking me for a Password. I went back to the store to address the issue in the Supervisor was rude. I actually called 911 on this store. I will never step foot back inside that place and I will continue to trash this place because they deserve it. They were not even worth one star, but I needed to do that to post this review.
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April 2020 by David
Great customer service from Maria and her manager. Went to countless stores in the neighborhood and only this store actually helped me.
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April 2019 by Adam Lee
i honestly love coming to this store, every time they treat me nice
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March 2019 by maria gomez
Amazing customer service, if you need great service this is the place to go. Employees always have a small in their faces. Must Go!! Better than the corporate store
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March 2019 by Judy Cruz
One of the best metro PCS store I have ever been to. Great customer service and awesome service!
