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February 2024 by Gerard B
Had made the appointment in person a day prior. It was was an EV annual emissions inspection. In and out quickly. Only cost $10, so I tipped the 2 guys $15.
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January 2024 by Gustavo Ospina
Excellent service.Front desk was very helpful and professional
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January 2024 by bernard white
good service
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January 2024 by Rokaya Cort
Great Service
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January 2024 by Shawn Eaddy
Place was excellent
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January 2024 by Luis Angel Morales (Brother Lou)
Fast and exceptional service.
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January 2024 by Tasha Dixon
I used to come here all the time and the staff was very friendly and helpful. Today I called and spoke with a guy named Trey who was rude and abrupt! I won’t be returning to this location!
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January 2024 by June Stanbury
Greatly satisfied
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January 2024 by C Muller
Service was good, got the price quote I wanted. Unfortunately, they are higher then the one I'm going with.
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December 2023 by J J.
I went to my dealership and got scheduled maintenance and my annual inspection. They said, "Hey, your engine oil pan is leaking, but buy the pet and get the service done elsewhere to save you money." I used to go to this Pep Boys way back when I first got my car (it's been 17 years) and they were cool then, so I figured I'd go back. I drop my car off and explain the situation to the guy at the desk. He says I'll also need an oil change. You can't just collect the oil and put it back in? The oil was just changed two weeks ago. Nah. So, I'm expecting a bill for some oil. This guy also charged me for a filter I couldn't have possibly needed. Then, I get my car back. He says, by the way, you have a cracked rotor and a bad oil leak. First, I didn't ask you to rotate my tires when they had just been rotated. Second, if the leak was so bad how did I pass inspection three weeks ago? And why are you letting me off the lot with a cracked rotor? And the cost for these proposed repairs? About $1,000. So, I get my car back, the engine oil pan seems fine but a week or two later I notice some stuff on the ground. At this point, I clearly don't trust these guys so I take it somewhere else. Turns out I have a small coolant leak and a valve needs to be replaced. Total: $400. If they hadn't been so busy trying to scam me, they might have noticed an actual problem and earned a bit more money. Instead, I'm never going back and I'm also posting this review so you don't go there either. Go to Archer instead.
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December 2023 by Ayodele Ademokun
Nice guys. Pep Boys in Merrick Blvd Jamaica, there are the best ?. But, Pep Boys in Sunrise Highway in Baldwin Long Island, the front line guys needs to be trained, I will never go back there for any reason. There administrative skills are so poor.
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November 2023 by Natasha Holmes
This review is more for the service center. I have never had problems when purchasing items from here, the service center is definitely money hungry. They should NOT be doing inspections. How do you inspect a car and not notice the gas cap was loose? And then still proceed to do the inspection without checking the code? I’m thoroughly convinced they just hire anyone or are overworked. I don’t feel they really care about people’s cars unless you’re there constantly or know someone.
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November 2023 by Erick Persaud
The manager is a good person my appointment was 4pm I got there at almost 5pm he took care of my car and got it done in 2.5 hours amazing working guys5 STARS for them
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September 2023 by Liliya De Luca
My brand new battery died, after just two weeks of being installed. This happened during the weekend, but luckily Merrick Blvd Pepboys were open. I dropped off my car at Pepboys Merrick Blvd location on Saturday evening. Manager Zee was so helpful, pleasant and professional! He ensured, that the battery was replaced under the warranty and I was able to pick up my car on Sunday afternoon! I was very pleased with such high quality customer service, and I will certainly come back to this location!
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September 2023 by Bharat Niranjan
Excellent and prompt service. Friendly and knowledgeable staff. Willing to show where discounts and coupons are available. Do your research and look for discounts, they will honor them.
