-
March 2024 by Rafi F
Great place for breakfast. Take out and sit down available. No
-
March 2024 by Khadija Scott
I stopped by here before a flight in T5 and tried to check my food allergies. I was rudely told that they don’t know and I would have to go find that out myself. Horrible service. The staff needs to be trained to properly speak to customers and handle food allergies appropriately.
-
February 2024 by Indy Dhaliwal
We were here today having sum drinks and food. But they have nothing in stock. Lady bartender was very rude and racist. They don’t even have plates when we asked she said she can’t do anything because they done have dishwasher!! Not my problem. Don’t come here. It’s not worth of money. Expensive drinks we spent $275 here but no appreciation. Sucks
-
February 2024 by PiAntonio Ventura
The best place at the airport. They are helpful. And the food is delicious. Love that
-
February 2024 by Bobby Whalen
Just an awful dining experience. All the food in Terminal 5 is overpriced. No cashier to take to go orders. No manager available to pick up the slack for the missing cashier.
-
February 2024 by Lawrence Ramos
This is the most disgusting customer service I’ve ever received at the takeout place. It’s disturbing how the staff behind the counter behave. Management, either monitor your employees or get new ones. It’s evident they don’t want to work. They tried to give me sour cream as a salsa. They don’t even know what kind of food they serve.
-
January 2024 by Alex Castillo
20 minutes for a take our burger? One orde before me. employees just hanging out and enjoying
-
January 2024 by J Maynor
1/11/24... Think of this as a cafeteria with an amazing facade.Almost no human interaction. Use the QR code only, please.The employees were polite and professional.Question: What would I tip for? Refilling my water once, and never checking on how the food was?Tortillas: dry and chewy on arrival.Flavors: rather bland. Minimal dusting of cotija cheese on the beans. No offer of sauce for the tacos.Quantity of food: good.Presentation: okay. The food was arranged nicely, not sloppily.The "OTG" catering ("hospitality") company runs this, along with most of the JFK food establishments. So I can't blame the employees for the utterly impersonal experience. They are probably discouraged from engaging with customers.Good atmosphere - tastefully designed/decorated, and not loud. I worked /read comfortably for 90 minutes.Bottom line: I would look for a better option if I pass through JFK again.
-
January 2024 by Nika Agostinello
Worst customer service ever! Rudest cashier, First one to order, 3rd one to get my order. I requested mayo, she gave mayo to the first 2 then said she ran out. I asked if the coke had some mayo and they told me to speak to the cashier. Meanwhile while I e been waiting my flight was already boarding. It took me 30 min after I paid on the kiosk to get my sandwich. RIDICULOUS. Rude employees… management needs to either retrain on hospitality or rehire. ??
-
January 2024 by Divya Khandelwal
It was pathetic experience and even worse food. Delayed service, uncooked food and beyond. They literally served us undercooked food that was tasting as if there is a stone in every bite. Even if you are super hungry, don’t go here.
-
January 2024 by Christine Q
So I got there at 7am the lady said please sit at a 2 seater table - ordered my meal on a QRCode went to the cart and added an automatic 20% tip !!!! The waitress bought me 1 soda that was the only interaction and plastic silverware and my bagel I got a butter and jelly bagel . But received cold the butter and jelly that I had to spread myself which it got cold. Just go to Dunkin’ Donuts horrible service horrible wait Staff horrible hospitality but quick to collect their tip .
-
December 2023 by tech guru
Excellent food , breakfast does end quickly but overall decent Experian for the quality of
-
November 2023 by Courtney Destito
Worst service I have literally ever experienced. They messed 1 of 2 orders they brought out and never came back with our food. I walked out after 35 minutes of waiting for them to come back.Every single waitress was extremely rude
-
November 2023 by Brian Avenius
Arrived around lunch time. Ordered two drinks off the menu and loaded nachos. There was only one other couple in the facility at the time. It took 20 minutes for our drinks to arrive, 25-30 minutes for our order. I’d added steak and guacamole to the nachos for an additional fee. The nachos arrived with about a tablespoon of guacamole. After asking for more and making the point that it had been a paid add-on, it arrived in a tiny container. The staff took every opportunity to make it seem that they had been put out by the request, despite the restaurant and bar being practically empty and despite having already tipped 20% because you have to purchase through an app and apply a tip before you’re even served. One of the cocktails was fine. The other, an old fashioned, was actually a whiskey soda. When I spoke to the bartender about it, I was told that’s the way it’s supposed to be served (It’s not- I’ve worked in F&B for over 15 years. There’s no soda in an Old Fashioned. It wasn’t just a bad old fashioned- a simple drink to make - it was a completely different drink). The nachos were missing the sour cream and beans that were supposed to come with it. They were swimming in liquid cheese and sprinkled with some un-melted shredded cheese. Given the responsiveness and attitude of the staff to that point, it didn’t seem worth trying to address. One of the all-time worst dining experiences I’ve ever had, including 25 years of extensive business travel.
-
November 2023 by Lourdes Torres
We got all our food and drinks in a timely manner. The staff was very nice and everything was pretty good! I thought it was going to be blah because of all the other reviews. But I was pleasantly surprised!
