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“It is incredibly rare that I will write a review. The only exception is when I receive exceptional customer service which is exactly what just happened today. I walked into Tobacco Road in desperate need of a new scent. Despite how many times I asked for assistance and tried multiple oils, Dee not only met me with kindness and patience, but when I told her that I didn’t want to continue to trouble her for help, she reassured me that I wasn’t inconveniencing her in anyway!
Since I had additionally ordered lotto tickets, I had to then go to the ATM to retrieve funds. By the time I turned around, Dee had very proactively pulled out 7 additional oils for me to try and one of them was absolutely perfect for my needs!! She did not give up until I was satisfied.
Her stellar customer service along with the customer service of the entire staff was so welcoming, inviting and warm and I will be a lifelong customer for it…”
“Best smoke shop in Brooklyn I've been to. Cool staff, lots of selections, fair prices, nicer and more upscale with better flower then other shops.. This is now my go to shop and I bet if you go in it will be your go to shop as well.”
“It’s a friendly place and they treat you wit all respect, if u a loyal customer they know what u like and if u don’t know what to choose they help u out wit anything that u need. An amazing store”
“Had to make a quick stop for some hookah falvors and coals, they had lots of options, good brand flavors were not on display but in the back they had more options to select from.”
“Went here last weekend and I really enjoyed it. Owners and staff are very welcoming and friendly, the cigar selection is great in terms of the balance of known brands and up and coming brands. The ambiance is relaxed yet luxurious. Definitely recommend for anyone looking to catch a grown cigar experience.”
“First time visiting Medusa Smoke and Cigar. Great selection of cigars (Nicaraguan, Dominican, and different wrappers.), and maintained very fresh in a closed off humidor room. My new spot!”
“A pleasant and wonderful experience to smoke a good cigar and socialize. Also theu allow you to bring in drinks. A plus!!
Near Yankee Stadium... come... you will enjoy!”
“The absolute best smoke shop to go to, the prices are good, they always have pods and juice in stock, and they’ll even order it for you if they’re out. Hamza is the best and will always work will you.”
“Franklin Smoke and Cigar is a great spot with excellent customer service. I really liked that I could browse and pick exactly what I wanted from the wide array of products displayed on a tablet, which made the process super easy. Their prices are very reasonable, the products are legit, and I was in and out in no time. I will definitely be coming back.”
“As we walked in we were welcome in and explain how the lounge worked as per seating at front or the back. You can bring your own drinks. Ice cans be served for your drinks and cups.
A premium selection of cold cigars. Most definitely coming back here.”
“Fantastic Cigar Shop! Huge selection and great customer service. I gave only 4 stars because if they run out of a brand cigar, it takes awhile for them to re-stock.”
“Hired Little Cigar factory for the cocktail hour of my wedding. They had a nice table display to create a very cool and classy environment. The cigars were excellent.”
“No matter what you need, this smoke shop has it!! All the workers here are very helpful and have great knowledge on various vapes! Their hours couldn’t be better!”
“I am a avid cigar smoker and I must say I was very happy with the selection of cigars they had. Everything from light to full body and things you can’t get anywhere else. Will definitely be shopping here more often.”
“I was at the shop today and the worker or owner there was amazing.. extremely upbeat, helped me with all my questions. I was in a bad mood but this guy’s positivity made my day better. Definitely check this guy out”
“My second time buying this week Mustafa is really helpful and the lush bars definitely keep me good he’s really the best I’ll always come get help from him I’m definitely coming back ditched this place for ZazaLand worth the extra trip”
“It's a great place to chill and smoke a nice cigar and drink shoot the breeze with fellow cigar smokers and that is 100% .The place is Harry's Habana Hut”
“Sandy and all of his coworkers are always ready and here to help us with anything and everything we need. I bought the wrong coil for one of my vapes and with no hesitation Sandy was there to fix it and switch it out for me. All of his workers are fast efficient and have everything in stock. If something is not in stock Sandy and his workers will always order it for you to make sure that it’s there next time. The hours of this place are excellent as well they are open 7 to 11. The best thing that I love about this place is that you can walk in anytime and ask for help with any of your vapes or any of your products that you have and they will be more than willing to help you. I have been coming here since the store opened and I have zero complaints. My family and I have been using them since the day ONE. Five star review and if I could I would leave Ten!!!! Excellent customer service and even better prices.”
“Best shop ever the owner is good people and so are the staff especially Maya she's awesome!!!! Unfortunately, I went to the location and sit seems to be closed? I believe there's a sister store in sunnyside if anyone could kindly point me in the right direction it would be much appreciated! Thanks”
“First of all this was the very very first time I noticed there was a cigar allowance here. I must admit I don't travel this way very often but I did today and it was a pleasure to have met a very handsome strong guy oh I'm sorry I drifted away from the subject the subject was cigars right but no I still have to give compliment for compliments to do the gentleman by the name of d greeted me and I told him what I enjoy which is a Maduro and I prefer Nicaragua he bought me into the humidor which I'm going to call the sacred place. You bought me inside and I saw a number of cigars that weren't being offered but he wanted to make sure he got it right. So he asked one of the gentleman at the bar what would he recommend for my flavor taste buds. This here is truly customer service great customer service and I say this because if you don't know there's nothing wrong with asking and if you do know and you want to make sure because you want to definitely provide great customer service as this gentleman did there's nothing wrong with asking. So I'm glad he asked although I do believe she probably just nailed it on their head to himself I fell in love with the Viva DaVida I think that's the way it's pronounced. If not we'll see the picture and you'll know exactly what I'm talking about. This particular stick has a triple crown which I absolutely loved because it helps impact those flavors and nice and tight while sitting in the humidor. The outer wrapper had a nice leathery look to it. The Maduro sent just flowed. I wanted to sit down and enjoy it there but I was pushed for time however I told him I would be back now that I know they are there. When I lit this cigar which didn't take long to catch I'm doing for sure it would be just another Nicaragua blend but I was wrong. It was not strong and overpowering it was just perfect. Halfway through the cigar the flavor changed, becoming woodsy, but it never lost it's pepper. Now I must admit the price of the cigar after I looked it up was a little pricey , no let me be honest it was a lot pricey however we have to take in to consideration this is not bodega where you can pick up a cheap cigar and go this is lounge we're paying for the comfort of leather chairs the lighting electricity and watching television and the ambiance of it all. Let's go back into the humidor for a minute ,not a lot of cigars however never enough for me. selection was okay but I do hope they expand because a place this size should have ceiling to floor at least six panels to eight of cigars for their customers. The next time I go I will certainly bring the label of the cigar I enjoy if I cannot find this particular cigar the next time. So there's an outside seating area and there's an inside seating area and as I watched as smoke raised from other people smoking I noticed how the smoke evaporated which is a great thing because it means ventilation is working. For those who choose to have spirits and beer and whatever else they do have a bar that seems to be pretty well stocked. So go ahead and get your cognac on! I'm sorry I can't help you on the pricing because I did not order. It seems like guys there are pretty friendly I'm going to have to come one night when there are more people. I'm glad to see that I'm not the only person who enjoys a stick the first thing in the afternoon. I was a little shocked to see there was not a club membership, where you have to pay to be a member and keep a vault. I guess it just wasn't necessary but if by chance they do decide to go this route I might just be a part of the membership. It's a great pleasure to have met D I'm going to call him Mr. D, lol it was a great pleasure to meet him and thank you for the tour of your lounge. If u r looking for a cigar lounge that appears to have a mature clientele this may be the place! now I must admit I did not see any ladies , but now that I know the place is here oh boy watch out the mature women ”
“Two locations the staff is helpful and experienced why shop anywhere else when you have what you are looking for at these locations if you don't see a product just ask .. I don't shop anywhere but Smokeez”
“My gf and I went in and found everything we came in for and more! Great selection/variety of vaporizers, glassware,cbd, all very neat and organized. Staff very friendly and helpful! Will definitely come again.Rocky & Mike.”
“I went over there to buy some stuff I found out they have more what I thought. They get all type of papers, Grinders, Vapes, Hookahs, hookah’s flavors, CBD gummy, CBD flower, Fantasy lighters shortly it’s completely smoke shops”
“This is an ideal spot for a cigar and some TV or just to be with some fellow cigar lovers. I was here for a "Cigar Night" event and just relaxed with some friends and enjoyed a cigar. Plenty of TV sets around for any sport's night. Plenty of lockers for the regulars. It is so easy to get here from either the Northern State Pkwy, Expressway or Northern Blvd with ample parking. They have a terrific humidor room with an outstanding variety of high-end and not so high-end cigars. There is something for everyone and all reasonably priced. They even a couple of seats in the back of the humidor room to sit, relax, hang with some friends and chat. What was easy to notice was the amazing ventilation system throughout. It really make a stay better when you're not sitting in the middle of a cloud. I recommend this shop for all us cigar aficionados out there. Sit back, relax and enjoy the smoke. KUDOs to the team at Tobacco Plaza Ltd.”
“Great customer service and great deals... if they don't have it in stock theyll get it for you and keep In touch.. excellent service thanks for your help man”
“Great shop, no complaints. The staff are always welcoming and friendly. They constantly restock on items. Jas and Ali always hook me up with good prices plus there’s always a friendly cat that greets me 10/10”
“My first time at this lounge. Very nice spot. Great people. Pretty mellow and chill. Huge selection of Cigars. Great people here. Definitely recommend coming by. ?”
“Awesome shop, the staff is polite and very helpful. I was looking for a new grinder, tray, and some other things to stock up on. The clerk walked with me around the store and explained the different products they had as well as their price ranges. No matter the budget, they've got the very best!”
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“I don't have a review but I remember this place.When it was never open to the public, you had to have a store license to get in there.I'm glad they opened it up to the public.I have to go there”