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March 2023 by Neil lutchman
Worst Home Depot I’ve been in so far . Cashier Marva seems like she does not want to be there. Messed up the order twice and had to rescan. Slow and inefficient.
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December 2022 by David J.
If I could write 0 stars I would. This has to be the most rudest, unprofessional Home Depot is queens probably the 5 boroughs.... Let me explain this story so I don't sound like I'm crazy or over reacting. My old landlord lost the key to the lock to his garage that stored some of my things. I told him don't worry I'll go by a bolt cutter little did I know these things are banned in nyc stores I guess. So I go to the isle after looking for 10 mins or so find them in a locked closet with the can't sell to 18 years or younger note. Im thinking it's probably more dangerous to sell the chemicals, the nail guns, etc tool but not the bolt cutter lol. So I ignore this thought find a worker which took about 5 mins find him we go back he open the closest I grab the bolt cutter I walk to the front the bolt cutter has no skew just my luck so she panics like she doesn't know what to do. I asked you can't use your Home Depot device and look up the skew and she looks at me like I'm crazy I'm looking back at her she said can I go back and grab another one I go back and grab another one after I told the last worker what happened he said no problem I grab another one. I go to the customer service this time to save time. 5 or 6 people are working none of them look at me acknowledge me or nothing. So I'm just standing there looking dumb I start cough one lady looks at me and say have you been helped. I started to say I been standing here 7 or so minutes does it look like I been helped. I walk up I told the male worker my issue he grab the bolt cutter says sarcastic this has spray paint on it, it's for the store only we don't sell bolt cutters. I asked him again because I didn't understand what he said he said check isle 14 for more cutters I was just there with another worker I walk back there to try my luck. Nobody is there I walk around I find another person he call up to the speaker help on 14. I walk back nobody comes I'm like I'm good bump this I leave. I should of just borrowed the bolt cutters and returned them. Don't go to this Home Depot and hope for customer service or polite worker.
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August 2021 by Jim Brown
Watch out!!!A frequent thief (according to security) was in a stall next to my son in the bathroom. My son saw a phone peak out from under and a flash. He told me after we had left the bathroom. I told security, who alerted the manager. I confronted the guy, who of course denied it, with a sicko look on his face. If he steals frequently (and now accused of being a pervert), WHY IS HE ALLOWED IN THIS STORE? So you want him and not my money??? Ok. Because I will catch an assault charge.
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May 2021 by Albert Feliciano Jr.
I bought laminate flooring online. And Home Depot has an option for curbside pickup. They were fast when I checked into their store via phone. Polite and professional staff.
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May 2021 by Honey G.
Be careful what you order from Home Depot. We ordered online a through the wall air conditioner at a cost of over $1,000. There was no indication that the wall sleeve was not included. We then tried to order it separately. After much confusion we were able to order it. The order was cancelled the same day with no reason. Ordered again - same thing. It turned out they did not have the sleeve. We want to return the air conditioner since it cannot be installed. Home Depot refuses to return it. We have a very nice air conditioner sitting on our living room floor. I hope it does not get hot this summer!
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May 2021 by Chun M.
This Home Depot is in downtown Jamaica where real estate is at a premium, so it isn't a sprawling million square foot store like in the suburbs. The store itself is very compact (re: small), but has most of what you would normally find at other Home Depots. It is not as tiny as the ones in Manhattan, so you can still get raw materials like wood, concrete, plumbing and electrical. Just don't expect a full outdoor garden center here, though they do have some stuff up on the roof. I also wouldn't want to shop for major appliances here. There is a drive-up area where you can mix it up with the contractors to pick up bulky items. But if you want to park your vehicle, you have to drive up the ramp to the roof. There are 2 freight-sized elevators and sometimes working escalators to get you down to the main floor and your purchases back up to your car. I guess I've been lucky each time I've shopped here and found what I needed. The sales people have been helpful and available in most departments. But it does get busy here because a lot of local contractors come here all day, every day of the week. Once or twice the line to pay stretched through the store and I just left and came back another day. It probably pays to come here later after the construction workers have knocked off for the day. This is the nearest Home Depot to my house, so I've even tried walking the 2 miles to get here, just for the exercise, if I needed to pick up something small. I noticed a lot of guys just hanging around the driveway area and realized they are migrant day laborers looking to be picked up for random jobs, like an unofficial employment agency.
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April 2021 by Ilsay H.
Absolutely a bad place to shop. Staff is never around and when they come they do not know where to direct you nor are familiar with the product! They are not properly trained, They are just bodies! This afternoon i purchased a large appliance, i called the appliance department at 6:45 to make sure one of the items was the proper voltage, was told that the person working at that depmnt was OUT TO LUNCH! that i should call in an hour!!! So if you are there to purchase something, there is nobody to sell? There is only one person ? No cover up? Customer should wait one hour to make a purchase? This is a management problem!!! not the employe's! Will not shop here again! May even cancel my purchase!!!
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January 2021 by Valerie B.
This is a decent gaming knock off chair, It serves the purpose. For the price and color I couldn't resist. I wish it had more of a reclining tilt feature but for the price what do you expect. It was easy to assemble.
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December 2020 by Serina J.
I must say that I really like The Home Depot at this location in Jamaica, Queens. For starters it is close by my home and they always have what I need in stock without having to order online. Located right in the heart of Jamaica Avenue makes finding this particular Home Depot a breeze. During my most recent visit I just needed to pick up a large spray bottle for my routine house cleaning duties. Just to mention, I have purchased about two large spray bottles from here prior to my last purchase at different times of need. Each bottle, however, kept breaking at the top part where it screws on. I really believe that I am overfilling them with diluted solution because each bottle does have a fill limit capacity. Please take note of that if ever considering buying a spray bottle from here of any brand. I found a bottle with a more secure and thicker screw top so this should fix the problem of breakage at the top... yayy finally I can hopefully stop buying one every 3 months or so right? The Home Depot itself particularly this location is very organized and always seem to have a wide selection available of in store merchandise. The staff are always on point and super helpful if you find yourself going in circles not knowing what isle or area to find whatever you need. Be prepared for the line to go really quick especially since Covid because the self checkout is so convenient. They do have associates assisting each customer on when to checkout next which makes the line go smooth and extremely quick. Oh, they also have a huge parking lot garage in the upper level, so no need to worry because if you don't already know,it is close to impossible to find parking on Jamaica Avenue. This Home Depot is a definite go to if you need optional variety for all your home necessities. With good location, helpful customer service and fast checkout you are bound to come back.
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September 2020 by Caitlin T.
The absolute WORST service I have ever seen in a Home Depot, considering the pandemic I understand it is a hard time. My company comes to home depot every single day for material and this is the first Home Depot I was not only disrespected by an employee but it took us 12 employees to help get what we needed, one hand off to another until no one knew what to do (very simple material not to mention). While employees just stood around doing absolutely nothing. I am astonished this Home Depot is even open after experiencing what we just had. I cannot even give this place a star rating because they absolutely do not deserve it. The Home Depot company should really reconsider reevaluating this location completely. Everything is out of order including their employees.
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August 2020 by Patricia C.
Poor customer service during COVID-19. Return lines are long! Avoid making returns in the weekend.Things are NOT easy to find here for particular items.Horrible selections, horrible everything!Tip: Go to a different Hone Depot location! Only PRO is the BIG parking lot on 2nd floor, in which you drive up the ramp!
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July 2020 by Mely L.
The service at this home depot isnt even worth the money and time for this Home Depot they have an lack of service and one Employee isn't good with the customers her name is Dona she is very disrespectful and she has no patient with others/ elderly people. So why shop there when they can't even respect you..... They even mess up my car from parking there too..
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July 2020 by Padma Ramroop
train your workers to have better customer service. the hold time for this store is ridiculous!!!!
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June 2020 by jesus m.
This Home Depot is the worst!!! Bought shower doors I was told it would be delivered on June 16thNow I'm told July 2. I have contractors working they have finished the job but no shower doors. The worst part of this is no representative will help... nasty attitude. This is the second time this has happened to me at Home Depot you would think I've learned my lesson.
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June 2020 by Kim G.
Just for the bad customer service. Today an old white bald man working at the hardware section had a nasty attitude when asked if they had a item I needed. He said "I don't know look in another aisle in a really disgusting attitude, he didn't even looked at me. I was looking for a screwdriver as well and he came to the same spot I was. He was throwing some items in the cart he had, the items flew right in front of my face to the cart. He did not care nor did I receive any apology. It actually looked he did not care, he was really mad and grumpy. Very ugly encounter.