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March 2024 by PG
Deal with Zach! Great customer service!
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December 2023 by Pamela Williams
Jeff and Kristy were extremely helpful assisting my friend with phone issues! They were friendly, knowledgeable, and patient with my friend! I would recommend the store in Lakewood due to customer care. Thank you so much!
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December 2023 by JEN
Quick smart and will get yah taken care of! Great job everyone!!!
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November 2023 by Helen Voulgaris
Jeff was amazing and patient!
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November 2023 by Birdie Karlson
I appreciated the professionalism, attentiveness, sensitivity, and thoroughness of Christie. She was very helpful! Jeff was also very helpful! We would recommend them to others.
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November 2023 by Sandy Low
Zach, the young man who helped me buy a new iPhone SE yesterday, at the Jamestown NY AT&T store, was very patient, personable, and professional. It was a completely pleasant experience!
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October 2023 by Leah Larson
You can't ever call the store, the number on the site isn't a working number?♀️
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September 2023 by cynthia Carpenter Van Slyke
Great service! Friendly and knowledgeable staff. Answered all my questions and set me up with a plan suited to my fit my needs. A+++
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August 2023 by Jill Jackson
Customer service at our local store sucks. They’re rude and not very helpful.
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August 2023 by Brandon Fogle
Apple should consider opening a store closer to Chautauqua county; 2 needless trips to Akron could have been avoided if I were more patient and that store existed.
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July 2023 by Elvis Acuna
Help me out with the service I needed ?
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July 2023 by Aidan Senear
Amazing
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July 2023 by Lisa Gustafson
We had a great experience getting new service. Malcolm was very helpful, knowledgeable, friendly and patient. Thanks so much Malcolm.
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February 2023 by Beverley Lubi
My husband and I were upgrading to a much newer phone and plan. Zachary Gibbons explained everything very thoroughly. He was extremely friendly and VERY patient with us. He helped us transfer the information from our old phone to our new Samsung Galaxy S21. Our goal was to leave the store with a phone that we could use. Zach definitely helped us achieve that goal. Highly recommend.
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November 2022 by Emma W
I dont know the name of my associate (maybe susan?) but she really messed up my phone! I went in on Wednesday and was going to transfer service from straight talk to att. She gave the wrong account number and pin during the number transfer so I have been without a phone for 3 days! She tried to blame straight talk and told me it could take 3 to 5 business days for them to release my number. She also threw out my straight talk sim card (I have to call the store today and see if MAYBE she set it aside). If she had not done that id probably still be able to use my phone right now. I have a 3 month old and work 8 to 4 so it's really hard to not to be able to be contacted. 3 more days and I should recieve a new sim card from straigh talk. I am 100% staying with straight talk and never trying for att again! Honorable mention to the rude guy who answered the phone when I called and tried to explain I was in the store earlier and they messed up my account number which was hindering the transfer process. He was condescending! I am also a first responder and when I called about the discounts they were basically trying to get me off the phone and were not helpful at all. The person who referred me to att is embarrassed they did! I chalk this bad experience up to lack of training, and it's too bad no one takes pride in their work anymore and no one really cares about their customers unless it's a small business.
