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November 2023 by Mark Sylver
A very pleasant purchasing experience! Not pushy at all. I buy all my tires here!
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October 2023 by JP Evans
The staff was friendly, and accommodating. I know that there was a moderate leak in my rear passenger tire.Not sure if there was an actual hole that was plugged, but there was a piece of plastic debris that caused the issue.I'm assuming there was no plug or patch needed due to the fact that I wasn't even charged for their time. Great experience.
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October 2023 by Katherine Burgeson
Excellent service. Were able to fit me in after I had a flat tire. They came highly recommended by my dealership and I can see why!
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October 2023 by Sally Cammarata
Great service. They got me in within an hour and my car was done sooner than they said. I’m very happy and I highly recommend them
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October 2023 by Donna Bloomquist
Friendly, polite, and reliably on time with service. Really quite a pleasant experience for something you wish you didn’t have to spend money on - all new tires. ?
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September 2023 by Michael Winnicki
My right front tire had a nail in it causing the pressure to drop 15 psi per day. I had purchased the tire from Dunn less than a year ago in Erie county and had 60 miles to get home.Stopped by Jamestown Dunn to have it serviced. I was told the tire needed replacement due to where the nail entered the tire.They were willing to put on the spare but did not know the Honda odyssey had one and could not find it. Initially my spouse took the vehicle in, so when she picked me up we had to go back to show the tire shop where the spare was.I was quite surprised they didn’t know the vehicle had a spare! All they had to do was to look at the owners manual.Once I showed them where the spare was they kindly mounted it and placed the damaged tire in the back of the vehicle for no charge.
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September 2023 by Lolieta Samuel
The service I received was excellent! The only negative was the customer waiting area and bathroom. Overflowing garbage and very dirty walls and floor.
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August 2023 by Jill Rough
I had a tire blow out possibly due to construction roadwork. My usual place didn’t have the correct tire to replace it. I called Dunn tire and they said I could come right in. The tire was replaced. They were quick. The entire staff was pleasant. I will definitely go there again for tires.
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August 2023 by Craig
Regrettably my experience did not meet my expectations. Lisa was very professional in answering my questions and scheduling my appointment. I give her 5 stars. I had to ask for the “Blue “ paper which was to resolve my concerns as an out of state customer. It did not answer my concerns. The tech nor the manager did not know how to remove the center caps on the BBS wheels and they could not balance the wheels. I was required to do this but initially could not as the wheels were over torqued. I had broke two wrenches and had to return to the shop so that the lugs could be properly torqued and then go back the next day for balancing after I removed the caps . Thus it took three trips over three days to get the job completed! Very disappointed. Never even got an apology.
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August 2023 by Kylie Schwab
Absolutely a terrible experience. Brought my car in for a NYS Inspection appointment at 10AM, it was not looked at until 11:40. Additionally, another woman I met while waiting, brought her car in at 10AM for general maintenance. Her car was not brought into the garage until 11:30. The customer service is terrible, as I went to the desk to ask if there was an update on my vehicle. I was spoken to like I was bothering them, and like they couldn’t care any less about providing a service for me. I do not recommend Dunn Tire for any services.
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August 2023 by Casey Reppas
I had a bubble on my tire and a flt the next day, when I noticed it it was 430pm.. so I went to Dunn.. they were fast efficient and got a new tire on there in 45 min. Fast easy and great service..
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August 2023 by J Rice
My service appointments at this location always run smoothly, the technicians are pleasant and the prices are standardized for routine maintenance. Definitely recommend for oil changes, new tires, etc.
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July 2023 by Buzz
Location is convenient but that’s about all. This place can’t get the calibration right in my car after three times being therE and trying to give them chances. Then told me tires were overinflated 30 min after leaving them the first time for a rotation. They inflated them so they should have known this. Also, when making a tire replacement appt for Terri weeks ahead of Time and assuring me the tires are in stock, but until I’m waiting for the car to be done do they tell me they actually don’t have them in stock and I have to make another appt which isn’t convenient for me after making arrangements for sitters. Then one salesman told me the tires were good for 70k and another told me 50k and tried to make me feel stupid for thinking he said 70k. They all should get their stores straight on the tires they are selling. I didn’t appreciate the attitude. I’m not sure I’m going there again for any services but maybe an inspection or alignment.
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July 2023 by Sarai Ayala
My experience at Dunn tire Jamestown location was amazing, Jose the assistant manager have a wonderful customer service I will definitely go back to the Jamestown location they did a amazing job ,,,thank you Jose
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July 2023 by Adam Brown
Cheap and fast service. Will go back the next time I need service related to tires.
