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December 2023 by Jessica S.
The staff at EagleZip is AMAZING! My laptop had an issue and an extremely important document was lost. I went into the Jamestown store and Logan recovered it! I'm so greatful!
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April 2023 by Patti Leake
Always very professional. They know what they're doing and take great care of their customers. Great turnaround time and very reasonable for what they do.
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February 2023 by Linda
So very helpful whenever I call with questions regarding service.
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November 2022 by Ken Lane
Do not get you internet service from here. I repeat don’t do it you will be extremely disappointed and even more disappointed with customer service on how they treat you.
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September 2022 by Dustin Reagan
These guys are top notch they've come up in price a little bit doing inflation like the rest but if you need a HomeTown technician for your computer or computer needs this is definitely the place to go they'll help you out with anything they can any on demand or any common request way to go eagle zip you did great
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August 2022 by Emancipation proclamation Reservation
These guys are top notch they've come up in price a little bit doing inflation like the rest but if you need a HomeTown technician for your computer or computer needs this is definitely the place to go they'll help you out with anything they can any on demand or any common request way to go eagle zip you did great
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March 2022 by kevin opferbeck
Keeping my Alienware ALX alive. Years ago a spent a lot of money on a Alienware desktop system. I've had it in to Brian for repairs a few times and he always fixes it fast at a reasonable price. They are my go to place for computer repairs from now on.
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March 2021 by Keith Campbell
Customer service needs a huge improvement! Very good at selling you a product not very good at servicing the product! Update: Yes you sent techs out twice at no charge. Considering the service has failed at least once every month we have had your service, including being with out any phones to our business for 4 days in total since we switched to your service, I would guess that’s the least that could be done. No worries we know where we stand with your company and we know how well you return phone calls Ron... still waiting!!! again Thank you!
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January 2021 by Joe Haight
I have very good luck with eagle zip for as long as I have had them sense they first opened.
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January 2021 by Kenzie Rugar
Terrible customer service. I pay my bill early every month and when I called to ask about a discrepancy on my bill, the receptionist told me that there was nothing she could do. I asked her if I could speak to a manager or someone else who could help me, and she told me that management was busy. She refused to let me speak to anyone else about the discrepancy and put me on hold twice. I was on the phone for over 20 minutes trying to resolve the issue.
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December 2020 by Jeff Dougherty
Terrible customer service. The girl who answers the phone is very rude and doesn't seem to know what is going on. I've called three times to get answers and fell like I'm begging for their service. I've heard it's good.....but when you can't get anyone to come out or install....I'm left to wonder.
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November 2020 by Jamie Rowland
Took 2 times to fix computer. I specifically asked in an email if it was done, I did not hear back. So 3 days went back again, I called and it was done. Good customer service would be to call when an order is done. Oh, and they also lost my computer cord. Not organized at all.
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September 2020 by Joe Pillittieri
Brian just built me a home PC. Works perfectly!
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September 2020 by Steven R.
I dropped off my freezing computer. Staff was very accommodating, knowledgeable, and skilled. He explained everything thoroughly to me. It took 6 days but it was worth the wait. It runs better than the day I bought it.
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August 2020 by Philip s.
So far so good. I don't know what is wrong with it. Once I find out and get a decent price with it to get it fixed I will elaborate more. Phil
