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February 2023 by Matthew Nolte
Friendly and quick
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January 2023 by Tom Mawhinney
Initial work was completed promptly by field crew. Follow-up was needed to fix a leaking shower door. Service manager said he would handle it. I called three consecutive weeks only to be told he’ll call me when he’s available. I haven’t received a call after waiting three months. I’ve moved on to another company.Reply to owner's response:Yes, this was another company's install, but you accepted the job. The last thing you told me was you would you would call me to follow up on the leak. You never called me. This is poor customer service. Your response shows you can't admit when you are wrong. I just want future customers to know what kind of character you have.
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November 2022 by Dereck Frank
Asked 4 times for work to be done.Everytime they said they would quote the job that week 5 months later no quote !
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January 2022 by Michael Gersitz
Put in 2 glass doors for me, both look good! Thanks!
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January 2022 by Patty Niles Warner
Called them on Monday, appt made to replace my damaged windshield the next day! Awesome service and quick work! Highly recommend!!!
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November 2021 by Jessica Cappa
Quick, efficient and friendly service!
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October 2021 by Joseph M Taylor
We don't recommend doing any business with Jamestown Glass. We have been waiting 3-4 weeks for a quote and have not received a call, we ourselves have called numerous times and have had no call backs! Also spoke with Ryan today and he was nasty as we have an estate that closes tomorrow Friday and need a quote so we could cut a check and he said they were getting to it, and I said I need a quote by tomorrow and he just rambles on that it would be a $1000 and I said that instead the way you do business. And he said the house is condemned and we don't want your business! our guys said the house smells and is a mess. Mind you the house was just cleaned and sanitized prior to them coming in. Amd we just got rid of some unruly customers! PLEASE for the love of God don't do work with Jamestown Glass service nasty nasty attitude 0 stars!
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August 2021 by Yvonne Bisel
Fast service, very friendly staff and reasonably priced !
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August 2020 by Malia Davis
Called and told man that I needed glass for a DOOR. Picked up the glass, it was too small. I called to see if they could recut it. No response. Went to D&S Glass and they said it is ILLEGAL to sell 1/8" annealed glass for a DOOR. Never have gotten a hold of this guy or had a response. Terrible Customer Service and Unethical practices selling the wrong glass that could be potentially very dangerous for me and my family.
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July 2020 by Malia Davis
Called to order glass for a DOOR. Was sold annealed glass - illegal in the state of NY to sell this type of glass for a door. It was too small and I called to have it recut. Never got a response after 2 messages. Later found out about the unethical glass sold to me. Disappointed. Shame on you. It was not about the cost, it was about DOOR safety.
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June 2020 by molly wooley
Wonderful. Dropped off a broken window frame at 815 am had it back by 400 pm. Everyone was so pleasant and kind. The young lady on the phone was so nice. Thanks everyone.
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February 2020 by David Barham
Kinda spendy n noise neighbors
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June 2019 by Courtney Bush Theofilactidis
Thank you for the excellent customer service and making it easy to get our windshield replaced with Jamestown Glass Service!
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April 2019 by RonandKathy Dennison
Fast service. Reasonable price. Friendly people. I recommend!
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February 2019 by Amanda Catherine
I had an amazing experience with Jamestown Glass today. Due to a piece of glass in our front door breaking unexpectedly, I needed it replaced quickly. At almost the end of the day on a Friday, they helped me without hesitation knowing how important that a quick fix be done. The cost was very reasonable and the service was spectacular. Thank you so much!
