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November 2025 by Alexa Dole
Everyone is friendly and informative. They made everything very easy!
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October 2025 by Pam Rosario
From start to finish my experience at Ashley Home Store was Top notch!! Love my new furniture and the delivery/set up guys went above and beyond to get my huge furniture in my house and set it up. Everybody from Sales, quick shipping and delivery was AMAZINGGG!! Thank U from a Happy customer!!
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October 2025 by Ronda Whitford
Terri was so wonderful, helpful and kind in helping us find just the right sofa!! Thanks, we appreciated the variety to choose from and availability too.
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August 2025 by Matthew Hitchcock
Do NOT buy the extended coverage! ProtectAll is a garbage company of scammers and will not cover the warranty.
First off I want to make it clear that Ashley Home Store is a good place and we are happy with our purchase from them. We were looking for a particular sort of recliner for my dad who was in his 90s. My wife and I had traveled as far as Erie to several stores but found nothing with a reasonable price and quality. Once we pared down the possibilities we took dad to the store to let him pick out the recliner he felt most comfortable in. The sales staff were all great. The price was better than any other furniture store and the chair quality has been good.
Now for the other part. I paid the extra money for the coverage on the chair because dad, being in his 90s was messy at times and I anticipated that the chair might need a good cleaning. When dad was moved into a higher level of care and couldn't use the chair anymore I had to move the chair to another place. I called to have the chair cleaned.
The extended warranty coverage is WORTHLESS. The company that handles the warranty played games for weeks before finally telling me that there is NOBODY in the Jamestown area that will work on the chair and the nearest service is from the Buffalo area and they will not come to our area because it is outside of their service map. There is no other company.
When I argued with them about their liability they demanded photos of the chair. They then claimed that because the chair was moved by non-professional means (me) that I had voided the warranty.
I have said for years that extended warranties are not worth the paper they are written on.
Yes, I definitely would recommend Ashley Home for furniture but don't expect any help if you need any warranty coverage. Ashley will send you to the warranty company, ProtectAll, who will then waste weeks or months of your time denying and harassing you and in the end pay NOTHING.
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June 2025 by Erin Lobb
Always helpful on floor for selection and ordering. Assisted for online to ensure color preferences
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June 2025 by Clayton Dyke
Ashley has been amazing to work with. Our furniture is great.
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October 2024 by Mindy Colvin
This is my go to store for furniture. The staff is always friendly and very helpful.
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August 2024 by Autumn Hagberg
Excellent care, great service helping me find exactly the dresser I was looking for! Even bought a matching chest of drawers!
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July 2024 by Pamela Lefebvre
Very helpful. Outstanding service!
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July 2024 by Solimar Vazquez
Collin was helpful explaining each set up option, including delivery and warranty advantages.
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July 2024 by Chris
Our goal today was to spend the morning shopping for 1 recliner. Our first stop Ashley Home store, and our last We left with 2 from Ashley Home Store! They had exactly what we needed ZERO-WALL recliners. Great prices. Chris
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June 2024 by Ashley Digirolamo
Great service! Helpful! Fast.. friendly!
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May 2024 by Laura Sard
Wonderful and helpful customer service that weren't pushy. Highly recommend!
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May 2024 by Matt Andersen
I am very pleased with the couch and ottoman I purchased. Salespeople were very knowledgeable and helpful in helping make my decision. Will definitely be a return customer.
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May 2024 by Patti McMeans
The staff at Ashley Homestore Jamestown are always so friendly and knowledgeable. We really enjoy walking thru and buying our home needs at Ashely.
