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December 2023 by Alanna Goldstein
We recently had my son’s 7th birthday party at Active Kidz and the staff both before and during the party did an outstanding job and made the process stress free. They took care of everything from decorations to cake to ordering food for the adults. What I was most impressed with was the way the party staff day of (a big thanks to Logan and Andrew) engaged with and played with the kids especially in the bounce area. They made sure the kids had fun but I could also see the staff were making sure the kids were playing in a safe way.
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December 2023 by Eric Harris
We had our daughters party there 12/09/23. The best experience ever. The staff is super friendly, professional, helpful and very knowledgeable. The way they interact with the children is beautiful. I recommend Active Kidz to anyone looking for an open play area or a place to host your child’s party.
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December 2023 by Miodrag Cristian Iovanov
A very poor place. A few old arcade games, some with broken glasses. They are all about making money, as much as they can squeeze from you: we had a party for our daughter, for which they normally include 3 pizzas. But as we only has 8 kids coming, they did not want to give a 3rd pizza. They told us that they won't do it because adults would eat it - there is additional food that you have to order if you want adults to eat. But of course we paid the full charge of almost $700.They were rushing us through everything. Kids were asking for more pizza and while they were hauling it out (with one of the two pizzas being still full). We had to stop them and point it out. We were all done in 1h20min. We booked this place as our daughter wanted to play their Lazer Frenzy, they pretended to forget about it and we didn't do het to do it, they said it is not included. Naturally, with everything we didn't have time to check the fineprint then and there, but then when we re-checked the package carefully after the party, the Laser Frenzy was actually included. They probably didn't want to turn on the lights and systems for the Lazer Frenzy, so they save more money? And make more money off us? The kids were very disappointed.They even had the audacity to give you a little envelope for tips for the staff (three people). And what did they do other than serve the food and hurry us at every step? We had to receive the kids and take them to the back when they said they'll do that; when the kids finished the water and were very thirsty, it took us to insist a couple of times for them to refill the pitcher (they did it only after we attempted to walk to an adjacent room which was empty but still had a pitcher of water- they immediately were on us as to why we are going there, we had already finished with that play room).All other places we booked for kids' birthday parties in other years were.much better, friendlier, and accommodating (including as length of time) for the same price or even less.Look at other 1 star reviews about birthday parties - not those 4 star older reviews of people who went by for a one time play. STAY AWAY from this place, or you and your kid will regret it. For this.mony, you get little to nothing.
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November 2023 by Sabrina Grullon
I celebrated my son's 5th birthday at Active Kidz. They were open on black friday and I was able to have a 10:30am start time for a 2 hour party. The staff in charge of my son's group was phenomenal. They were attentive and involved with the kids. Even watching out for the little one's in the maze and ninja course. They were kind and so helpful when we shifted to the party room for pizza and cake. They were quick in feeding the little ones and making sure they had water or juice.Every parent in attendance was amazed at how on top of it the staff was for our party.When the kids left the play space, they made a line to put hand sanitizer before they got to our party room. The pizza was delicious. I had ordered wraps for the parents and everyone loved the Cesar salad wrap (it was from the pizza place since their usual sandwich place was closed).The party planners confirmed all the details the week of the party and were very thorough in the specifics and answered all my questions with professionalism.Yes, the arcade game section are a little dated, but you really go there for the maze, ninja course or bounce play space, and other fun zones.
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November 2023 by Jasmine Fowler
Save your money. NOT WORTH THE HEADACHE. We booked this place for our son's 5th birthday. During our time in the inflatable room a serious incident occurred where an ambulance was called. So, our party was not able to enjoy the inflatable room. I spoke to the assistant manager and she said she would work it out so we could go after their last party. However, when the manager/owner came she said no. My son and his friends were very upset crying. However, the boss lady had no compassion. She only cares about getting money with no customer service. The experience was ruined. As much money as this facility it making a partial refund should have been considered for the inconvenience.Let's not talk about how outdated and gross the facility is. The parties are booked back to back without disinfecting between each party. Like I said don't waste your money. Book at Xplore in Commack. Much better experience.
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September 2023 by Jessica Badalamenti
Just had my daughters birthday party here. Kind of nervous because we never been. I was sooo happy with the outcome. Kids had a blast, staff was incredibly friendly and helpful. My daughter is a very timid person and Logan, who ran our party helped her the entire time and made it herpriority that she was having the best time. Will definitely go back.
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June 2023 by Gabriella Cuadra
Celebrated my daughter 2nd birthday and it was amazing overall the experience was nice, the kids had an amazing time the staff were friendly and helped with the set up of the decorations. Both party host were so nice and helped the smaller kids around the bounce house and maze area.
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May 2023 by G. R.
Just had my sons 6th Birthday party there. Staff was great, everything was smooth and well run, kids had a great time, and the price was reasonable. Highly recommend!
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May 2023 by Chrissy Trifiletti
Had my child’s party there. The party claimed to be 1.5hrs however it was rushed and over 25m sooner. The attendant was unfriendly to the children in the party room, telling them to put their hands down and couldn’t have more dessert that we purchased and brought to the party! Then proceeded to take the dessert and dropped it off behind the front desk for them. Prior to the party, they called and asked if we wanted to add any adult food. What they did not disclose was that if you order any extra pizza they add on a delivery charge of $5.41 meanwhile pizza is already being delivered for the party for free! Most of the video games did not work. I would not recommend this party venue.
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April 2023 by Danielle Teague
We had my son’s 5th birthday at Active Kids. The staff was friendly, attentive and organized. I brought some party supplies and they set up the room beautifully. We would 100 percent recommend this venue.
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April 2023 by Anika R.
Totally worth the $20 to get the restless energy out of my kids. They stayed entertained for 2 hours. Free play included the maze and bouncy houses.
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April 2023 by Jasmeet Bajwa
Great Attention and Support from staff. My daughter has Celiac and management was very accommodating to our needs. Kids had a blast from the moment the event started. 100 % recommend from kids and parents who follow food restrictions. Thank you Active Kidz!!
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March 2023 by Ellen Fragedis
Never going back. The place isn’t small but it feels very crowded. Maybe because we went during the school break. It felt dirty there. Zero workers there to supervise wild kids doing dangerous things- there was no age limit during open play! Except one teen who seemed overwhelmed.
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March 2023 by Stephany Abrams
First time here with my 5 year old son and place was clean, employees were extremely attentive and polite; even offered to assist with rock climbing as they were aware we purchased that activity beforehand. Overall a nice little 2 hour drop in to get his energy out (shout out to Morgan who was extremely helpful and kind!)
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March 2023 by Jaclyn Ferrara
Loved having my daughter’s 3rd birthday party here. The staff was very attentive and engaging. They took the kids through the jungle gym and down the slides vs just watching. Knew which shoes were my daughters and had them on her feet before I knew it. I didn’t have to worry about a thing. They decorated the pizza room so cute and were very professional. Logan was amazing. Would come back next year.
