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December 2023 by Michael Paquette
Aug 17, 23 after lunch. Came in looking for a few jewelry items, the rude staff could not acknowledge my presence. Walked out of store. Why are you in business? You should realize that what you are selling is a luxury, not a necessity. When a customer enters your store how about greeting them, and offering assistance?
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September 2023 by Michael Lorusso
Great customer service! Ellie took the time and went through all the different engagement rings with me. We narrowed it down to my top three choices. They did not pressure me buy the ring. I ended up buying it a week later and the general Manager closed sale and he was also very helpful. He told me all the details about the purchase and all the information I needed to know. I definitely would purchase from them again.
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September 2023 by Chris Sano
My wife's wedding band had a diamond fall out and I brought it in to be replaced. Unfortunately I did not have the warranty paperwork from 2008. The store manager Adam said he had a couple tricks up his sleeve to find the warranty. In 10 minutes he found the warranty and got us all setup saving us a good chunk of money! Thank you Adam for digging through computer systems and having the patience to do so. You made my entire day!!!
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May 2023 by Kelly Ann Hawley
Chloe was extremely helpful. Her customer service skills are perfect. She should be cloned. She is perfect
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March 2023 by Haydeeliz Lugo
Adam is absolutely amazing! I recommend shopping with him for all of your jewelry needs.
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February 2023 by Michael Angell
Adam did an excellent job recreating my wife's wedding band. It's a perfect match. Great job Adam!
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January 2023 by K Rullo
The new Manager is amazing so helpful and kind. Looks great in there with the new little changes. I had to edit this review because I had my Dimond necklace sent it for servicing it came back with scratches that it never had before and stuff that looked like gunk in every corner. After I waited weeks for it to be done...I have to wait weeks more the the girl was not polite about it and tried to snag the necklace from my hand while i was looking at it. She didn't even say sorry or anything. She was so rude I was apolled you spend lots of money on good jewerly and a warranty and this is how your treated.
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January 2023 by Anna Onofrio
Worse place ever terrible service. One guy in there didn’t even acknowledge I came into the store. Had to wait 35 minutes just to be told that maybe they can refit my ring but she wasn’t sure bc it was a rose gold ring. Not going back there EVER AGAIN!!!
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December 2022 by Donald Blank
Best service how every place should be but if u order online they are super slow will never order online again
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September 2022 by Billy Brown
Repairs made to wife's ring, great quality work. Bought myself a cross and chain. Great deals going on.
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August 2022 by Christine Anette
Had a wonderful experience here. I highly recommend this place. I picked out wedding bands with my fiance and the lady that was helping us was wonderful and extremely helpful. She helped us find something in our price range that we loved. Thank you!
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May 2022 by Kadi Mcbride
The new Manager is amazing so helpful and kind. Looks great in there with the new little changes. I had to edit this review because I had my Dimond necklace sent it for servicing it came back with scratches that it never had before and stuff that looked like gunk in every corner. After I waited weeks for it to be done...I have to wait weeks more the the girl was not polite about it and tried to snag the necklace from my hand while i was looking at it. She didn't even say sorry or anything. She was so rude I was apolled you spend lots of money on good jewerly and a warranty and this is how your treated.
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January 2022 by Jolly Rogers
Decent selection but still pretty pricey for assembly line jewelry. Out of all the places I shopped they were pretty much like if we don't have it you're not getting it before Christmas because ordering anything is 2-3 weeks delivery, everyone else was 2-5 days tops.
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March 2021 by richard woloszyn
Kay Jewelers in Johnson City (Soon to move to Vestal, NY) has been my place to find my treasures. The professionalism and friendliness we receive from Chloe and staff will keep me shopping for years. They make me feel comfortable and happy every time. Thank you.
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January 2021 by C. Johnston
Great service, very helpful and knowledgeable.
