The Verizon store in Johnson City provides mobile, 5G home internet, and business services. The location is described as a decent, minimal, clean, and well-kept cell phone store where display items are available to see and touch. Customers report outstanding and great experiences, with multiple reviews noting that associates went above and beyond to help resolve major issues and account favors where other customer service channels could not. Staff are highlighted as extremely knowledgeable in setting up service and explaining offerings. The store offers in-store appointments, online order pick-up, free 2-day shipping, and same-day delivery where available.
Went in there with a major issue when customer service couldn't get it done and two people there went beyond and above to help out and my experience was great ..... Thanks Amy & Kaisy for all the help I greatly appreciate it
November 2024
Stopped in to ask a favor on my account and Kaisy and another associate went above and beyond in helping me out. Will definitely get my next phone there.
September 2023
The best experience in setting up phone service. Associate Eric was extremely knowledgeable and explained every aspect of the service Verizon offers. Great experience!
