-
May 2023 by Megan Kenney
They have a very limited selection of skin contact and natural reds. The customer service was unhelpful and quite frankly disrespectful when we asked for help.
-
October 2022 by Alexandra Fierra
A friendly place for all the essential and more.
-
December 2021 by max finnegan
Great service and great staff
-
December 2021 by Tom Solimine
Great location
-
October 2021 by K C.
I shared similar experience as reviewer Joe C. who mentioned giving them three chances. I would love to shop here seeing as I am the village of Katonah at least twice a week, but why the younger employee is still working in this place despite being extremely grumpy and not at all helpful is beyond my comprehension. The owner is alright and is able to answer questions and offers help, but honestly, as a former shop owner and having worked in a service industry for decades, I cannot excuse unfriendly attitudes and owner needs to fire that guy - I don't care if it's his nephew, son or whoever - because clearly I'm not the only one who finds him extremely rude. I leave that store not only paying significantly higher prices than other local liquor stores, but also feeling like I need to be thanking them for giving me the time of day...because that is how one feels in that place --- as if they are doing us a favor instead of being appreciative of our business. I will not return again. I have gone in there at least 5 times and had the same issue. Honestly, I would rather go out of my way to shop another store. DO YOURSELVES A FAVOR, SHOPPERS, AND GO TO SALEM LIQUORS INSTEAD (on Route 35 in South Salem). They appreciate their customers and actually welcome them with a smile! Imagine that!? If there is one thing I cannot stand, it's anyone who works in retail and simply does not get that it's not just about selling and turning a profit. If it's difficult for you to leave your sourpuss face at home, perhaps you ought to be in a different line of business. Let me add one last thing, our office was having an event and two ladies went into Katonah Liquors and purchased quite a bit of wine. It must've been 90 degrees outside and the fellow didn't even offer to help them carry it out. I couldn't believe it when I saw them walking down the block sweating trying to haul all of the wine bottles in their hands and wearing heels no less. Need I say more? Customer service? What service?
-
March 2021 by Glenn Vogl
Good Pricing and Friendly Service
-
February 2021 by Joshua Stark
Rude staff.
-
January 2021 by Jose Sanchez
Cozy location, friendly staff
-
October 2020 by Clint Morris
Very unfriendly female clerk, perhaps she didn’t realize how off-putting her tone is. She treated us as if we were trying to steal.
-
October 2020 by Joe C.
Prior to last week I had been going here for 30 years, because of the friendly outstanding service and I like to shop local. NEVER AGAIN! I gave it three tries under the new ownership and was met each time by a grumpy guy who didn't say hello or even thank you after my purchase-and made a big huff and shook his head when I didn't want to use his pen to sign the receipt (I mean we are in a pandemic). Too bad because I buy a lot of wine!
-
August 2020 by Essie Cohen
Ken the owner is great! Always great suggestions and super helpful. Love coming here for whatever we need
-
October 2019 by Ginger Mentel
Lovely place, but did not have the Smirnoff blue we were looking for. They had the 80 percent but not the 100 percent.
-
July 2019 by Lydia Glassman
Very nice folks! Good selection!!!
-
July 2019 by Deborah Danielle
It's such a friendly store.
-
March 2019 by Christine Benzenberg Waechter
Great place owned and operated by even better people
