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February 2024 by Mandy Pan
Very unprofessional employees . They are qualified as a worker in the bank. All need to go back head office and take the well training. They even not qualified for one star
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August 2023 by Ronald Zaprzal
As expected
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June 2023 by Brian and Jessica Jurewicz
Yes we been with bank of America for 17 yrs and been getting things notarized and today they would not. Went to m&t and got done just like that.
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June 2023 by Mr. Millennium II E.
very bad customer service not trying to help me was waiting for almost 30 minutes and she called me to help me and she took my info and she said go wait she will take another customer who had appointments and she left me hanging with out help for almost hour that was bad experience with me in this bank I love citizens bank I been with them and still with them for almost 20 years
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October 2022 by Kelly Nealy
Went in there to deposit money today and forgot my ID the man at the counter John was extremely rude and condescending, he asked me why am i driving without a licence, had no clue if i was a driver or passenger, very rude and i have filed a complaint with corporate
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June 2022 by Raymond Nichols
Excellent atm service no issues
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April 2022 by Cristine Lucas
They closed a few minutes early which is simply frustrating. Cmon guys, really, ? We all have phones with accurate time!
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August 2021 by Madison Jansen
Same experience as everyone else; most of the time the staff is great, but the one teller is extremely rude. She’s very condescending and treats me like I’m a small child. I figured it wasn’t a big deal, maybe that’s just how she treats young kids (I’m 21). Then I found out she treats my mother and father the same way when they go in there. I won’t post her name publicly because I don’t want to embarrass her. Next time I’ll just use the atm so I don’t have to deal with her.
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August 2021 by Amelia Bailey
Just rude..she acted as if I was asking her to give me money out of her purse, when I was just getting my own money out of the bank..
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May 2021 by Anthony DiGiovanni
Tellers are rude and the hours are horrible
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February 2021 by Rick R.
Today I used my credit card at 2 gas stations and both places my credit card was declined. I went back to the bank after the first one was declined and she looked up my account and said there doesn't seem to be any problem try another gas station. So I went to another one and it was declined again I went right back to the bank and she called the headquarters, and it was declined because I owed $1.50 on my balance which by the way I paid in cash when I first went there. I wasted a lot of time and gasoline going back and forth to the bank to get this straightened out. That really got me upset over a measly dollar fifty, they should pay me back what I burned up in gasoline going back and forth!
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December 2020 by Jenifer Richard
Horrible customer Service If I Could Rate Them A Zero I Would Just Terrible.
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November 2020 by Harry Morrow
Very rude older 40's female teller, wish i got her name.... I was the only one inline and waited for about a minute for her to finish gossiping about another bank member. I approach the counter when she was done and ask for a withdraw. She tells me to insert my card. as i do she exclaims "I hope you're not recording me with you phone!". I was confused. Apparently my flash was still on. So I apologized. It was her nasty tone and lack of decency that did it for meAs the face of a company you need to try harder, or maybe you should go count pennies in the backroom.
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November 2020 by Soni Schwartz
Rude teller....
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July 2020 by abdulkadir Abdullahi
People practice according cdc wear mask social distances need help online banking here t9 help.
