-
October 2023 by Marie Ferraro
On Wednesday, 10/18/2023 The Staff at this location were very, very helpful after I fell in front of it after tripping over a curb.I answered all of the questions they asked. Before I knew it I was in an Ambulance. I have to say I was too confused to help myself.PLEASE LET THESE WONDERFUL WOMEN THEY ARE MY SUPERWOMAN!Much hugsMarieY You won't get rid of me, ACNU ladies in the future for all my banking Citizen's bank. ?
-
October 2023 by Jim Lovegrove
The teller Kalie was absolutely amazing. I had an issue which I unfortunately caused myself and she was very helpful with resolving it.
-
July 2022 by Rosie S.
Ive been a citizens bank customer for years. I needed assistance with a transaction and the staff in the Sheridan Kenmore location were no help at all and I was given wrong information. Thankfully Andrea Pitcher at Amherst location helped me out. She was polite helpful and informative. Thank you Andrea. Had it not been for her I would have stopped banking with citizens. I will not be returning to Delaware Ave.
-
November 2021 by Michael Paolini
The new branch manager is awful and doesn’t care how long you’ve been banking with citizens, she will go out of her way to give you a hard time. One of the worst experiences I’ve ever had
-
June 2020 by Nancy Schafer
Citizens Bank has been my bank for 8 years. The employees are so very friendly and helpful. When I think banks.. I think Citizens Bank!
-
September 2019 by Jay Ganz
I just called in and spoke to a "branch manager" regarding a customer service issue. She advised me to call into the call center as she could not help me because "she had a lobby full of people". Wow.
-
August 2019 by Animemaster55
Went through 10 cards in 7 months I’m a student been scammed of myMoney never got it back constant problems with them
-
July 2019 by Erica Carrillo
So I went to the bank today, the manager Joy greeted EVERYONE who walked in except me. Just happen to be the only African American in the bank that morning. Just ridiculous. People like that are literally disgusting human beings. Not to mention she is also African American. Just a sad case
-
April 2019 by Jacob Mesch
New bank branch and no drive up ATM? not convenient!
-
February 2019 by Jackie James
The teller deposited my first large check into someone else’s account. That’s not half as bad as the customer service afterwards. Horrible!
-
February 2019 by Fatz Leach
Long line 5 people waiting 1 teller rooms full of more waiting over 20 minute wait
-
June 2017 by Chris Tina
I went here to make a payment and on the check I wrote eighteen hundred instead of one thousand eight hundred, and they gave me a hard time. The lady said I can't accept this when they are both acceptable forms of writing out 1,800. She went around asking her coworkers too they all said it's not accepted. I ended up going to farther branch and they accepted it easily. I was out in less than 5 mins. Never going here ever again.
-
October 2016 by Carl Gerace
Asked them to fax me a letter, They said I need to come in they do not fax or email. This is 2016 Right.
-
September 2016 by Whats Up
Do not cash peyroll checks as promised when opened account
-
May 2015 by Peter Naffky
People at location are great. Just don't care for company aš a whole
