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November 2023 by Victoria Y.
The 1st time I went here I thought it was costly, but they went right to work, I can't think of a better place to take my car they did my inspection and of course I passed, because they worked on my car this place has the nicest people which makes me feel at ease and the lady who answers the phone was patient and nice, all I like to say is thank you,, Chevrolet for being patient and kind, also the driver that pick me up a couple of weeks ago.
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November 2023 by Michael Gudonis
Aaron Casella was awesome!!! Very knowledgeable about both the different vehicles I was looking at, let me get comfortable with each of them and answered all my questions. The whole experience was relaxed and non pressured.The next day when I came in to pick up my new Trailblazer, was just as relaxed. Amazed How efficiently everyone worked together.Took the time to explain everything!!
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November 2023 by Blake Leslie
I dropped my truck off for service which happened to be related to my powertrain warranty. I was told over the phone twice I could come pick up a rental while my truck was being worked on. I walked to the shop to be told they had no rentals for me and I was out of luck. Thankfully Alex, a mechanic in the shop had lots of patience and actually spent the time to discuss these issues and resolve them in an effective manner. Alex was amazing, Jen frustrated me. Also no reason a USB receptacle should cost $200 plus dollars to replace when the part is $30 and labor is 20 seconds of work. That is a huge scam and disappointment.
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November 2023 by Erica Clement
The sale of the new vehicle was primarily done via text which was extremely convenient. I also traded in my previous vehicle with this purchase and was offered a fair price. Brandon in finance was great! Extremely friendly and helpful.
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November 2023 by Ann McCartney
Greg and all the staff were great to work with. This is our second time in a few months purchasing new vehicles from Paddock and had a great experience both times. Very professional dealership with very professional staff! Thank you Greg and staff!
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October 2023 by Joe Ricchiazzi
Zero complaints on how I was treated. Your staff is professional and quick.I do question the little "attention to detail" things that your mechanics did not show which makes me question their professionalism.Example: I had a tire rotation and alignment. After I left all the tires had different tire pressures, which was completely different than when I arrived. Plus/minus 5 pounds is quiet a variation. You had the car for two days, it was not like anyone was rushing you and it was a small thing that would have taken zero time to check.
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October 2023 by Jill Wolf
My salesperson Greg Johnson was very professional and a great guy to deal with. I would definitely recommend him to any of my friends or family. He gets high marks in my book!
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October 2023 by Kathleen Ball
Just took car in for oil change very nice customer service. Then I saw Aaron who sold me car and ask him a question he was so nice just helped me. Also I like the fact they take pictures of your car prior to working on it.
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September 2023 by Mary Bieger
AMAZING service! So kind, so quick and helpful. I really can't say enough about how happy I am with Paddock Service Dept. I thought this appointment would take longer, but the service was really efficient. Everyone is so nice throughout the time there. Awesome job - thank you so much. I will always come there with any auto issues and highly recommend Paddock to everyone. Thanks again!
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September 2023 by Janine Lemon
The experience was wonderful as usual. This is my 5th Equinox lease. I checked out other dealers who are heavy on the advertisements; but nothing beats the down to earth, yet professional relationship already formed. I'm glad I came 'home' for this lease as well. I am quite pleased and will be returning when the time comes.
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September 2023 by Dan Krasinski
Gave me a honest diagnosis of my problem that Joe Basil quoted me 2500 for. Was done in a day for 260, then brought it in for an oil change/inspection which was done promptly! Really great service, except the guy who pulls your car up…. Maybe don’t put the truck in park rolling 5 mph lol.
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September 2023 by Gail Golden
Alex was friendly and very helpful. He arranged for the shuttle because it was going to be a long wait. Dave, the shuttle driver, was also very nice. This was the best experience I have had to date at Paddock - thanks to Alex and Dave.
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September 2023 by Jeremy M.
100 percent don't recommend coming here. First off they will have you spending thousands of dollars for maintenance for stuff that is not even needed to be replaced yet. When i brought in my car inwas told that it was totaled and sent straight to a salesman so they could try to make another sale. I took the car to a different shop and it was a $30 part. 30!! Second the manager dave wazorik of the autoshop is RACIST AND HOMOPHOBIC. I HAVE WITNESSED HIM MAKE RACIST REMARKS TOWARDS ASIANS AND BLACK PEOPLE. Have also witnessed him point at a guy in feminine clothing and laugh with one of his service advisors.
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August 2023 by James M
Overall a fantastic experience! I was able to get the exact vehicle I wanted at a fair price. There was a bit of an extended wait for the car to get delivered, but it was well worth it. I really love my new Trax and I have already received a ton of compliments. The pickup process was extremely smooth and everyone involved in the process was great. I highly recommend Paddock and can't say enough positive things about Aaron!
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August 2023 by Justin Cicatello
Incredibly long wait time for an oil change. When it was time to cash-out, my representative was nowhere to be found. Another gentleman just stood there watching me wait, offering now assistance. Finally, a young man from across the room came over and I was able to leave. Other than him the whole experience was a joke. And this is the norm from my experience with the service area. Now that my free oil changes are exhausted, there is 0% chance I would ever return for a simple service.
