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January 2024 by Michael T. Lieberman
Everything you need plus stuff you didn't know you needed !!
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January 2024 by Michael Levengood
Good selection great staff fair prices
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December 2023 by Carl
Great service and they had everything needed.?
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December 2023 by Bronwen
Always have what I need and more!! Staff is always helpful and friendly.
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December 2023 by Carl Richichi
Great service and they had everything needed.?
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December 2023 by a b
All the employees at this store need a tune up. They are clueless about the meaning of good customer service. They are unwilling to help with anything and if they do, they do it with an obvious bad disposition, as if they are doing you a favor, they don't even care to hide it. They have a NASTY attitude. They do not thank you for your business and they have no appreciation for the customers. They chit chat secretly amongst themselves by the register laughing at other customers that just had left and speaking badly about them. The store manager is the rudest. She is nasty to elders and Latino people. I guess she is leading by example.
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December 2023 by John
Instead of washing the floors after closing, the employees at this store always wash the floors while they are still open. If you struggle to get there after work to arrive around 445 , 15 minutes before closing, they treat you like a nuisance. They don't want you to walk around. They don't want you there at all. They complain about you out loud without any regard. If you try to speak to the manager, forget about it. She hates her job. She should not be working with the public ever. I am never shopping there again. I am taking my business elsewhere. Who needs to deal with these Debbie downers. Not me for sure.
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December 2023 by Yams
If I could give the Ace Hardware store in Kent, CT zero stars, I would. That store, has the most unhappy, frustrated and racist staff members ever, poorly trained by the business owner that justifies their employees’ abusive manners due to the fact that they have “personal problems”. After all, they are a reflection of him. If you are not white, they will mistreat you and make a big deal out of nothing, even if you ask a simple question, they will raise their voice and embarrass you in front of everyone. If you happen go to the store 5’ before closing, just to pay for something that you will pick up from outside (which takes 2 minutes) , they will smile at you and INVITE you in to pay for the goods, to later on complain about it. Ungrateful hypocrites. Me and my family have been loyal customers for a few years because we believe in supporting local businesses, but enough is enough. These people are verbally abusive and they have no clue about the meaning of polite and the meaning of diversity in a mainly white neighborhood. Not a good place to shop, if you want to be treated with respect, take your business elsewhere.
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September 2023 by Christina Saylor
Amazing store! The went above and beyond to help us! We once lost something here and they kept it so we could come back and get it! Top notch service!
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June 2023 by Mardi Studer
Nice selection and friendly staff.
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May 2023 by Elyse Sadtler
Excellent hardware store! The staff is very friendly and helpful. (They once went into the basement to pull out a hose spray handle for me when I needed one in January—the definitely go above and beyond.) For a small space they stock a large inventory and are happy to special order something for you if they don’t carry it. Love that they’re a Benjamin Moore paint retailer, too. Kent wouldn’t be as great and convenient of a town without ACE!P.S. The two cats that live in the store, Harley and Nugget, are always a hit with my son, too. Shoutout to Shelby for luring Nugget out of the basement with catnip on several occasions for my son’s viewing pleasure. ?
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January 2023 by Helen Selendy
Great store, good selection and very friendly helpful staff! Highly recommend!
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January 2023 by Mary McDade Shaffer
Great staff! Super helpful even at the busiest time of the year.
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December 2022 by Big D
Great little store, helped me out of a pinch.
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November 2022 by Joseph Dwyer
Melissa and her team are the best! Willing to spend time on a question, resourceful and a very well stocked store.
