-
March 2024 by Night Star
Unorganized and unhelpful. The manger makes really bad decisions that caused customers to wait for excessive periods of time. By having both windows processing passports and no one helping retail customers.
-
March 2024 by Thomas Koontz
This is a good post office. It’s neighborly. Employees are nice and helpful. I have lived places where this is not the case. We are lucky to have our gem of a post office!!!
-
February 2024 by Rachelle Cruz
Efficient Service at Kew Gardens Postal LocationI recently visited the Kew Gardens postal location and was impressed by the efficiency of their service, particularly by their approach to appointments. Unlike other locations where everyone waits in line, they prioritize those who have made appointments, ensuring a streamlined and timely experience. This approach not only respects customers' time but also enhances overall satisfaction. Kudos to the postal workers for implementing such a customer-centric system!
-
November 2023 by Xikmatullo Ibragimov
Best post office in the USA
-
October 2023 by Nadir A
Passport services available, photographs taken in Sep 2023
-
October 2023 by Ali Rajabi
The staff was so kind, knowledgeable and patience. It was a great experience.
-
August 2023 by khati a
They’re shaming your language skills. Very bad service . Very stressful
-
July 2023 by Belkis T.
My family and I visited this US Postal office a few weeks ago for Passport Renewals and I must say this was the best idea. The attention to detail and attentiveness by Nelson Rivera was outstanding. He went as far as coming out from behind the scenes to ensure that everyone was taken care of in a timely manner. His professionalism was visible and impressive. I have never experienced this type of service in a postal office before. Hoping all other Postal Offices could run as smoothly as this one. What a pleasure, Thank you Nelson & colleagues.
-
May 2023 by Kamal Ghoman
I came in for my 3 month olds passport appointment had a pretty good experience my appt was at 9:45 and the other person was 9:30 but the lady came around 9:47 only took about 15 mins there was one more person before me and a little bit of a wait time for the lady to come and the other person to finish but not bad got everything done! Just a heads up if your getting your passport renewed or new passport do expedited shipping there’s a huge backlog and it will take about 2-3 months for your passport to come in! They said about 13 weeks for regular shipping and about 9 weeks expedited. Hope this helps!
-
April 2023 by Jared LiPonte
Listen I dont care what any of these old comments say, this is by far the best post office in Queens. Never had a package lost, they handle with care, I met the manager Mrs. Floyd who is super nice and Tiffany at the front desk is awesome! I go once a week for big package drop offs for my small business and they have been nothing but helpful, they even gave me a postal bag to assist me in bringing in my packages!! I love this place and if I miss their hours I refuse to go anywhere else I WILL WAIT until the next day for them! Much love!
-
April 2023 by rioleo8
I had to make a new passport application, because I let my passport expire too long. Out of 4 offices to choose from, there was no openings for March or April on the calendar. I tried everyday and finally a spot opened on 10:15 AM, at the Austin Street. Tiffany took me right away at 10:00 AM, and I had another photo taken, and I was out of there at 10:15 AM. I didn't expect such a good service. The 10AM person scheduled, showed up a second after me, and had 5 passports to do, was missing a few things, but Tiffany was as helpful as ever. My first choice was Queens Blvd, but this was the best.
-
August 2022 by Anton C.
More packages have been lost coming from this post office than any other I have dealt with. This place should be shut down.
-
July 2022 by Eric Li
I recommend scheduling appointment for passport application online as soon as possible as the next available dates is usually a month later. Make sure to have all your documents ready and wait in line. The office called to let me know there is a staffing issue and asked if I could come in early or reschedule. Having already waited a month (I originally wanted to send in my application in June at Forest Hills location but there were no available dates), I arrived early. Each application process takes about 15 minutes. Process was smooth. You just need to have patience overall since this is a process that takes time.
-
June 2022 by Gladimar Gonzalez
Customer service is horrible!! It’s supposed to have options to get the service that the client is looking for, instead of said no to all the options, wasting the client time!
-
July 2021 by mark h.
So much nicer than the Forest Hills Post Office. I go out of my way to come here due to the poor service in FH. They don't hassle you or give you attitude here. They are polite- friendly and eager to help!
