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February 2024 by Duane Merck
This review is in reference to a gentleman by the name of, James, that works in the Kingston NY location. After receiving eight wrong parts for my vehicle, (which was my fault), I was stranded several towns away, while the mechanic had my vehicle on the lift, and attempting to make all repairs necessary. I placed a call to the store, and James absolutely went above and beyond to get me the correct parts for my vehicle. Not only did James get the correct parts for my vehicle but, he arranged to have them delivered to the mechanic at no cost, and also pick up the wrong parts and exchange them. Because of this employees attention to detail and willingness to go above and beyond his duties and, give special attention to my problem, I was able to have my car repaired on time and back to me by the end of the day while I was out working myself. James and, this particular location will always have my business, and I will forever speak highly of this employee and his courteous and prompt attention to help me with my problem.
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February 2024 by New Challengers Hobbies
Why add an option for next day delivery if its actually 3 or more days?
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January 2024 by Max Lewis
Spoke with a man on the phone and he was rude and not helpful
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November 2023 by Joel Berger
Went to two different stores for a jeep washer nozzle. At the second they said they can order one for me, but not to my door. I ordered on Amazon before leaving the store.
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September 2023 by Lori Yensan
They had what I was looking for. Helpful staff.
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September 2023 by I_Am_Snuf
Absolute horrible service. The place is run by trashy people that the minute they know theyve done wrong they become irrate and start making personal comments about the person who caught them in their error. I was told to leave the store after I demanded these people to correct an issue. The chick literally said, i just chose a part and wished it the best. Like are we serious? The task was simple... pull a warranty from a part i bought not even 3 months ago and refund me the money i spent on it... well no, this chick just decided to click a part bought in November of last year! So now my money is completely lost because i no longer use the card they sent it to. She even made a comment "not everyone that comes in here uses so many cards.. i wish i had lost control.. i really do. These people are the worst and i would NEVER recommend them to anyone..
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September 2023 by michael goldman
they have always helped me with car stuff that i'm not good at-- really appreciate this place!
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August 2023 by Cheryl Wyant
This store needs to train and work with the employees to help them understand what the customers need or are looking for. Sheryl was the only person who understood what we needed and where the product was on the shelf. There was a funky smell in the store unsure what it was.
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May 2023 by Bob T
Bought power steering pump it leaked more than the old one they took it back but it still sucked doing all that work for nothing
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May 2023 by Bryant Arms
This store has been consistently good for a typical auto parts retail chain. It offers everything you would expect from that kind of store including knowledgeable staff who are willing to be helpful.You can access the store's parking by turning at the traffic light onto Home Depot's access road. Then use the first right to turn into the small shopping center's parking lot, which is where this Auto Zone is located.
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April 2023 by Jennifer Schatzel
Great & there when we needed them! My car's battery died very late in the evening. We got there 8 minutes to closing and staff were friendly, helpful, and got us back on the road.
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April 2023 by Tim Bowers
Terrible customer service. Bought defective Bosch wiper blade. Was told it had to be old because rubber fell off. Brought in next day. Then was told nothing they could do because receipt had hole in bar code. Really. Awful. Never again
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April 2023 by Steven Thorbjornsen
Great inventory. Friendly staff. Workers need to replace their worn out dirty shirts.
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February 2023 by Alex Honour
Not great but not horrible. Staff was all behind the counter so had to get someone's attention to get assistance. Got what I needed. This is tye first auto zone experience I had where nobody offered to help me put the item on my car.
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February 2023 by Bill Vaculik
Quick service. Right parts. Right price. Helpful staff
