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December 2023 by Lisa M.
My husband and I went to the Ulster Ave., Kingston, NY branch of Bank of America a few weeks ago to cash in a bunch of old EE Savings Bonds. We had little faith that we’d accomplish our goal, because there was only one teller working—which is the norm for these days, I guess). Then the amazing JENNYVANESSA WADDELL magically appeared and offered her help!!! We’ve never before had such a positive experience in a bank, and we were able to get everything done with no muss and no fuss. In a world where employees frequently ignore you or look right through you, it was so refreshing to have someone come up to you and VOLUNTEER to help you! If we could just have more people like JENNYVANESSA in this world, it would certainly be a much nicer (and much more productive) place!!! And BTW, this woman deserves a big raise!!!
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November 2023 by shpn usa
this is a wonderful place.wonderful employees..I am a citizen of Ukraine and asked them for help to open an account, which they did a great job with..they approached each of my questions correctly and clearly, and most importantly honestly, for which I am grateful to them..we communicated with the help of a translator, but this did not interfere with either of us..everything was successful and I am very pleased that I became a client of this bank in this particular branch.RYABYATA, you are the best!!!you deserve 10 ********** stars!!!THANK YOU
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October 2023 by Jeff Jones
Bank of America is probably one of the worst banks.deposited a check I got from a settlement then they sent an email after I left placing it on hold for a week for the full amount.that is ridiculous.I can see placing a hold for a portion on the amount for a few days but the whole thing for a week
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May 2023 by Ciprian Morar
What a gem!. Jennyvanessa is a joy to work with. Professional and courteous, always with a smile
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December 2022 by Leia Vankleeck
Worst bank ever. Doesn't even bother assisting their customers when issues arise.
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November 2022 by A A
Staff at this location are so wonderful ..i am lucky that this branch is my bank that I work with... Keep up the good work guys :)
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December 2021 by Mario Jerez
Mr. Perez provided excellent service. No wait time
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December 2020 by Sophie Doungouss
Don’t go to this Bank of America!! I opened a Bank of America bank account for my small business.My account has been open in 5 mins tops without giving me much informations. They put the wrong name on the account, as well as a wrong billing address for my credit card, which later put me in trouble with my business needs. I had to go to the other Bank of America in Kingston (very great service nothing compare to this one) and spent hours on the customer service to fix it.
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November 2020 by Mitch Cornacchia
INCONVENIENT HOURS DUE TO PHONEY BALONEY COVID-19ATM CONSTANTLY BROKEN, EATS MY PAYCHECKS, WORST BANK IN AMERICA, DROP THE AMERICA IN YOUR NAME DEUSHEBAGS!FIRST CHANCE I GET IM LEAVING BOATHE WORST, NEVER OPEN WHEN I NEED IT!
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May 2019 by Len S.
Bank of America is the bank to use if you have absolutely no other choice. Shorter hours than most bank, staff who are not particularly knowledgeable or helpful and ridiculous security procedures in place to make a deposit even when the tellers and management know you personally. Phone service has the longest hold times of any bank and then incompetent people, for the most part, on their end of the call. Even mobile banking and their internet site are problematic
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March 2019 by Cristina Samuels
I understand how waiting in line goes when there's only one teller available. But to have an associate come and ask if there's anything he could do to help, and then say how the teller available( Maria-excellent btw) will be with me in one moment ,I don't understand anymore. Ask me something else in that case, if you must make small talk with your customers. So ridiculous it made me laugh !
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June 2018 by Alanah Rea
Terrible terrible service here. They have no idea what they are doing. Always such a hassle to come here. I always regret coming here. I will be switching banks very soon!
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April 2018 by Abe Siebel
Bad directions. Coming from 209, make a right early, as if you are going to Burlington Coat Factory, then turn left but stay right to come around from behind.
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March 2018 by Joe Barilla
Called 10 Times for a change order no one ever answered. Outside atms broken all the time. Won't ever use this branch
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May 2017 by Keith Baxter
It's a bank