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July 2024 by Paul Chauvet
Very friendly and helpful staff. Good deals. Highly recommend this location. Much easier to make plan changes in person here than via the Cricket phone support.
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June 2024 by Jeffery Dawson
I was very impressed with the. Service and I would tell all of my friends and family to shop here because ANnabel was so professional and took the time to answer all of my questions. I felt so comfortable with her I thought I was dealing with a family member.
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May 2024 by Tom Simek, Jr.
Went in to upgrade my phone. First off hand written sign on door saying under staffed and special.hours. Then the man at counter didn't even acknowledge me in the store. No hi or I will be right with you. About 10 minutes goes by and still no acknowledgement of me being there, Another customer comes in and he asks them if they need help completely ignoring me. The other customers finally leave and he ask if they have a phone on website. He goes I have to check, the safe is locked, it takes 15 minutes to open i am over whelmed my manager walked out. Understandable but you never acknowledged me when I came and you opened at 12pm and it is now 12:35, I waited 5 minutes and left. Worst customer experience. I am in sales myself. I came over to this one from Hyde Park to avoid Main Street Poughkeepsie since they closed the Hyde Park and Poughkeepsie Galleria locations. Waste of time and gas.
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September 2023 by Ann Milczarzyk
Manager has a bad attitude and he doesn't know how to talk to people. He didn't really help me when I needed it. Bought a phone there right out of a box and it was broken and they want me to pay full price for another one .
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May 2023 by Robyn Monroe
I enjoyed being a loyal customer
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April 2023 by john staccio
Went there at 7:30 and it was so closed the sign on the door says open till 8:00 so off to Verizon screw. Scr__w them
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November 2022 by Nicole Parker
cricket itself is great. the store manager at this location pretends to be a clueless young employee, and the price is NEVER what they quote in store for a phone. also, if you change your mind and want adifferent one in the first week, this branch DOES NOT do this. ir gives excuses
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July 2022 by Benjamin Cave (Wdstk Ben)
I had no problem understanding anything that was said they don't speak in technical terms they explain it to you their friendly and I feel comfortable I would recommend cricket to friends yes
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July 2022 by Brian Flaherty
Great people great service
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July 2022 by Lucas Rax
Hate this place.
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June 2022 by Benjamin Cave
I had no problem understanding anything that was said they don't speak in technical terms they explain it to you their friendly and I feel comfortable I would recommend cricket to friends yes
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June 2022 by Jenna Pascoe
I was so impressed with how wonderful the customer service was when going through the process of buying new phones and transferring lines. We had some complications with Apple and Verizon but the staff was great with helping us work everything out! Brandyn was especially helpful and went out of their way to help us anyway they could, which is greatly appreciated! With the stress of trying to figure out the issues with the phones, they made it a much easier process and I would recommend Cricket and especially this specific location to absolutely anyone!
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May 2022 by Cata Bruck
Nick was SUPER HELPFUL?.. And Leila went beyond customer service.. she helped me for hours so I could get the best possible deal and I walked out with a phone for my daughter aswell?
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April 2022 by Kim Simmons
Brandy and Lela where absolutely amazing. The conversation was uplifting and fun, considering the day I was having. My ex turned my phone off due to some unfortunate threats, Brandy totally understood and worked really hard (the internet kept going out every 20 mins) to get my phone hooked up in my name with the acp program. I would recommend the Kingston Plaza cricket store to anyone in a heartbeat! The only cell store you can go in and be treated like a friend, have fun, and walk away happy. Brandy was amazing under pressure due to internet issues! Give that lady a Raise!!! She deserves it. Thank you Brandy and Lela, you both lifted my spirits!!
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April 2022 by Kim S.
Brandy and Lela where absolutely amazing. The conversation was uplifting and fun, considering the day I was having. My ex turned my phone off due to some unfortunate threats, Brandy totally understood and worked really hard (the internet kept going out every 20 mins) to get my phone hooked up in my name with the acp program. I would recommend the Kingston Plaza cricket store to anyone in a heartbeat! The only cell store you can go in and be treated like a friend, have fun, and walk away happy. Brandy was amazing under pressure due to internet issues! Give that lady a Raise!!! She deserves it. Thank you Brandy and Lela, you both lifted my spirits!! Kingston Plaza Location - 222 Plaza Rd. Kingston NY, 12401
