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February 2024 by Sawyer T.
For whatever reason—and they couldn’t explain it themselves—they do not accept UPS packages here. I wonder if it’s just that they don’t want to take them.
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January 2024 by joe Italian
What pharmacy is closed on a Saturday. Most inconvenient have found employees not too friendly, but this is the only pharmacy my insurance will allow me to use.
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January 2024 by Michael Reynolds
Currently been waiting for 35 minutes still on hold while typing this and everytime I go in there is a line wrapped around the shelves this is truly a horrible pharmacy when it comes to service I would strongly suggest not going to a CVS they have the same problems on Washington Ave.
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January 2024 by Bryan Lundy
If I could give this location 0 stars, I would. Pharmacy is barely open, never answers phone, always a wait. Called during business hours, on hold for 1 hour, went to store and all employees there, just couldn't are less about phone calls. Only open for 5 hours on a Saturday, couldn't make it due to work, not open Sundays. Go elsewhere if you actually need something.
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December 2023 by Gareth P.
Criminally understaffed. Pharmacy never has enough people, takes (no joke) 30 mins before they answer the phone. Lines at peak are 10+ deep, drive thru round the block, 1-2 people trying to service it all. Staff seem exhausted and rushed. Check your scripts as it is the kind of under-staffing that leads to dangerous mistakes. If I had any choice I'd go elsewhere but my employer-provided insurance means I have no option but to put up with the abysmal quality of service. The pharmacists are wonderful and doing their best but CVS corporate clearly do not care about the health of their employees or customers.
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November 2023 by Chris Geiger
30 minutes on hold and counting, after fighting a automated menu, to speak with a pharmacist.
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November 2023 by Justin Brisee
Great and timely service.
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November 2023 by Christina
Even if you request a refill (app or phone), then call to let the system know you're "on your way" the prescription isn't ready for hours if at all the same day. It's as if they don't start working on it until you are physically there and have stood on line for over a half hour to try and pick it up.
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November 2023 by Alizay
This pharmacy is absolutely terrible. For starters , they changed the hours and days the pharmacy is open and closed without notifying anyone. Yesterday I went to get my meds and they were closed . Today (Sunday) came and they are now closed every Sunday . I have been trying to get my meds for days! They refuse to answer the phones and when I go in person and wait in the hour + long line , they say to your face that they have stopped answering the phones days ago because they were told by management to solely focus on filling scripts. They do not start refilling your meds until you go IN PERSON and wait on the line for almost 2 hours and then tell them what is needed for refill. WAIT ANOTHER 30 minutes for the meds to be refilled and then can leave. Meanwhile they are saying the meds you are on and having hipaa conversations with a line of 20 people behind you. EMBARASSING AND UNPROFESSIONAL. How this is allowed is beyond me. They are lying on the apps and saying medications are filled when they are NOT. I’m sick and tired of this pharmacy . How this stuff is allowed is nonsense : I hope people don’t get killed who need important heart and seizure and mental health meds and cannot access or obtain their meds. It’s very scary and their new hours are not accommodating for anyone who works. So don’t bank on getting any of your meds anytime soon unless you know someone who can pick them up and then wait over an hour for you . Corporate should be in here and witnessing this nonsense for themselves !!!
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October 2023 by Gareth Price
Criminally understaffed. Pharmacy never has enough people, takes (no joke) 30 mins before they answer the phone. Lines at peak are 10+ deep, drive thru round the block, 1-2 people trying to service it all. Staff seem exhausted and rushed. Check your scripts as it is the kind of under-staffing that leads to dangerous mistakes. If I had any choice I’d go elsewhere but my employer-provided insurance means I have no option but to put up with the abysmal quality of service. The pharmacists are wonderful and doing their best but CVS corporate clearly do not care about the health of their employees or customers.
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October 2023 by Bryan Turner
CVS the Company has decided that no Staffing is Safe Staffing for Ulster Ave location. This location runs up to a week behind filling scripts. As I learned today, sometimes they don't even show up to work; imagine if a Hospital did that. I would be shocked if this location doesn't already have dozens of open lawsuits for medical negligence, I can only imagine how many people get hospitalized because they don't get access to their medications (which by the way could happen to my wife now that she doesn't have any of her Meds because CVS decided to put it in the F IT BUCKET and not even show up to work today). The way this location is run is flat out disgusting. Unfortunately my rating is too generous, there's no option for 0 or negative stars.
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October 2023 by paintednightsky “paintednightsky”
Not sure what has happened the last few months, but I need to keep calling in another time after refills are already put in even waiting a week from initial request. Also very hard to get anyone on the phone. You'll be waiting over 20 minutes before giving up. Also sometimes RX refill requests just cancel out after waiting over a week and being without medication. Not sure what is happening with this location.
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October 2023 by Remsha Yasin
What’s the point of the app if my refills aren’t ever going through? This location and Washington Ave never have the scripts ready and it’s always a run around. I’m constantly on the phone for close to an hour before giving up. Stafffing shortages are every where but this is unacceptable.
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September 2023 by John Matranga
there is no consistency here. sometimes they're open sometimes They are not. you never know. prescription refills take forever, and are in process for days and days. if not weeks. I realized things are tough getting help, but they really need to find some consistency.
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September 2023 by Anthony h
They don’t answer the phone two days in a row I attempted to call from 6pm-7pm on my way home from work. You’d think an hour long wait a phone could be answered. They have a prescription of mine that was sent there that hasn’t been filled in over 6 days. The app gives no information besides in process.