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November 2025 by Lazala Mackey
This office is unresponsive and unprofessional. Consistently has staffing issues. They were really good in the beginning, the last few years I've had nothing but horrible experiences. Anytime I tried to pay my bill over the phone or make policy changes it was a hassel. I'd leave messages and call all day with no response. I am beyond frustrated over this particular office. Diane Williams step it up. I honestly don't know how this office still has clients. I have since terminated my policy and will encourage any family or friends to do the same with this office. 10 out of 10 would not recommend. If I didn't have to give them one star in order to post, they'd get no stars at all.
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November 2025 by Celeste Godoy
I got a Business insurance with Stacy and she was excellent, helpful and always patient with my questions. She also was very knowledgeable with our type of business, which made everything smoother and easier.
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November 2025 by Laurel Riker
I've called State Farm a number of times recently as I help my elderly parents.
If I need to leave a message, I always get a call back. The staff has made it very easy for me as I need to make changes.
Today I had an excellent experience working with Jay. He not only confirmed I had successfully canceled my parents auto insurance for them, he also informed me how that impacts their overall coverage. He gave me options to consider, to make sure they continue to be protected.
My parents have been with this agency for many years. They speak highly of the staff. I agree!
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October 2025 by Lisa Lemisch
Jay was so helpful and knowledgeable!
I love State Farm insurance at Diane Williams!
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October 2025 by Pedro Cruz Castro
Stacy B. Rodriguez-Bishop from StateFarm has been very professional and really helpful answering all our questions and concerns with our insurance policy. She has been on top of everything with great communication.
We are very happy to be working with her and StateFarm
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August 2025 by Eric F (efeick2002)
I have had nothing but great experiences with this team since insuring with them in 2023. Kelly saved me a lot of difficulty at the DMV just this week by proactively following up with me to make sure I had insurance activated for a new vehicle. I got my temp card just in time, so I did not have to make another appointment. Above and beyond! Thanks again
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July 2025 by Sharnette Thomas
Courtney was great
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July 2025 by Evan Anderson
Kelly Rose was amazing!! She is extremely knowledgeable, informative and efficient in her position. I left her office feeling as if I won something because she made me feel that comfortable. Thank You Kelly Rose!!
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July 2025 by C. M.
Their office always provides great and helpful service for all my needs. I have all my insurance needs through them and they have always been very helpful.
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July 2025 by Danny Zayas
Great customer feedback.
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June 2025 by Charlie Junquet
Worst experience ever. Second accident not caused by me and I have to do all the work to get what’s owed to me. This company is as useful as grease on a rope and treats war veterans like their issues don’t matter. I have to send info to opposing company while I sat in her office yesterday and a receptionist told me the other insurance company is fighting the police report and Diane sat in her office and did nothing till I yelled at the opposing company and she told me what was covered but did nothing to help my situation. I still have to send photos and info to opposite company to get what’s owed to me from their client. And yes Diane personal injury has nothing to do with providing the other agency info on the accident site and photos. Me not my wife nor personal injury lawyer should have to deal with what’s owed from insurance And yes I get it I do not have renters but doesn’t mean you couldn’t contact him instead of me providing info on the accident who’s at fault. Thank you again I know what’s covered but you did nothing to advocate for me all you told me what’s covered. Thanks for the added stress of my process. And you can not tell me anything I said is untrue. Got my rental from Allstate. He was more helpful after I provided the info
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May 2025 by Carlos Melendez
Needed help and Kelly rose and Makayla helped great thank you
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April 2025 by sarah beth
Kelly was so personable and passionate about her job. Highly recommend!
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August 2024 by Shirley Boyle
Hats off to "Makayla Penny" for always being so helpful, kind and knowledgeable in what she does @ Statefarm. In a world where good customer service is sooo difficult to find anymore, she shines. Diane is very lucky to have you. Thanks again :)
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August 2024 by Niko Gjoka
Diane Williams office and agent Kelly Rose have been great to work with and went above and beyond to assist me and navigate me through the claim process taking a lot of the stress off and making sure everything was being handled with the utmost urgency and care for my vehicle. Thank you for all you do and for making us feel safe on the road.
