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February 2024 by Maria Ley
Went and got my oil changed and before I even got out of my car they were already tryinig to sell me wiper blades and a tire rotation like all the time I go there.While I was waiting I noticed all the workers either smoking or vaping while working on cars oh yeah and don't forget constantly on there cell phones because thats more important then working on the cars.No one came in and talked about my car like in the past don't even know if my air filter or cabin filter was checked.Once my car was done normally before they bill me out they go over and tell me what they filled or if my fluids were low and what they recommend and not this time all the guy with the tan pants and hat that barley fit his head called me and told me how much I owe I don't even know if my washer bucket was filled or my coolant was low and oh they want to sell tire rotations but I have no clue if they even put air in my tires.Maybe if I said yes to a tire rotation then they would of put air in the tires!And not one worker was even wearing a uniform so who knows who was a worker.This place really went down hill just lost a customer will not be going back.
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September 2023 by Ruth Martz
The shop was clean. The service I had was fast and the staff was friendly. I love that I could see the service technicians working on my vehicle. Overall A great experience.Service: Oil change
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September 2023 by Abby Russell
Update: as I look at the other reviews here I notice that someone has replied to most of them but coincidentally enough not to mine. Again just another reason I’ll pass on this establishment. I’ll take my car somewhere else where they’re competent enough to do a simple oil change. A place that isn’t comfortable lying to its customers and stealing their money. And finally thank you for not responding or trying to rectify this issue I will be calling the better business bureau as well as anyone else I can to ensure this doesn’t happen again to another “dumb girl” trying to get an oil change.Way to go greasy theives, you can bury your heads all you want eventually your wrong doing will catch up to you.I took my brand new car here for my first oil change. I never write bad reviews because I don’t usually see a point. However, this time I couldn’t not write this and warn others of the possible harm grease monkey can do to your vehicle. My second oil change came up at the same time I needed to have a recall fixed on my car so I figured it would be easier to just have it done at the dealership. Much to my surprise the mechanic called me out to my car to speak to me. He started to reprimand me for never having my oil changed in the car. I argued with him that I did have it changed and he proceeded to show me the oil in my car that had pieces of metal in it and also showed me how when a new car has the first oil change the seal is broken, the seal had not been broken. I went in my glove box and showed him my receipt for grease monkey for the oil change they said they performed on my car. He said that with absolute certainty the oil had NEVER been changed on my car. Can you imagine!? Can you imagine is this is normal practice for this business!? I wonder how many fake oil changes it would take before your motor blows? Not to mention this fake oil change ran me about $135. I’m literally disgusted and can only imagine this is routine practice, even more so because I’m just a dumb girl.
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September 2023 by Jackie K.
Regrettably, I have to give this business one star because the result of their carelessness (laziness?) could have been catastrophic. It's a lovely facility and the staff is very nice, but here's what happened. I noticed the brake was low at the time I took my vehicle in and asked to make sure that part of the service is checking all fluid levels, which they assured me was included in the service. When they returned the vehicle, they mentioned that there had been a little leakage around the master cylinder so I asked them point blank if they had checked the brake fluid level and they said they did and it was full. Brake pedal still seemed low but I figured it was just in my head since they said it was topped off. Well guess what, it was an out and out lie. Two days later I went to my regular mechanic for something else who, when pulling the vehicle into his shop, noticed the low brake pedal, checked the brake fluid level and found, sure enough, it was practically empty. Since there is no way the reservoir would have emptied in two days, it would seem Grease Monkeys never checked the brake fluid, and then lied when specifically asked. There are mistakes and there are mistakes, but this one was life threatening.
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September 2023 by Manal Judeh
I was immediately greeted by a Grease Monkey employee with kindness. This is my third time getting my car, serviced here; I have nothing but great things to say about the staff and services that were provided. Great team they got me in and out and my car runs amazing , thank you ; will be back for more car servicing !Services: Tires
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September 2023 by Ashley L
I went in for an oil change yesterday and they spilled dirty grease all over my engine block. They lied about topping off my fluids and tried to convince me that the mess they made of my engine was an "oil leak". I only opened the hood to see the mess he made because I happened to bc completely out of washer fluid when I went in. Looking at the receipt, it said that he filled that. I tested it, and it was still empty. I called to confirm the services provided, and the guy told me that my windshield washer fluid tank must be leaky, and swore he topped it off. I went and bought a jug of washer fluid, poured 3/4 of it into my washer fluid reservoir and brought the almost empty bottle back to the location. The man I interacted with would not give me his name. Just another underqualified place thats perfectly fine with lying to customers and providing subpar services. Neither my oil tank nor my wiper fluid reservoir are leaky.
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September 2023 by Manal J.
I was immediately greeted by a Grease Monkey employee with kindness. This is my third time getting my car, serviced here; I have nothing but great things to say about the staff and services that were provided. Great team they got me in and out and my car runs amazing , thank you ; will be back for more car servicing !
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June 2023 by Reilly JeckerByrne
Went here to get some photos taken of my new car for my insurance company. Service was quick and friendly. Their waiting area is comfortable and has drinks and cozy chairs. Overall definitely a good spot though I can't speak to their car wash or general mechanics quality. Definitely a thumbs up from me though.
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May 2023 by Boriqua Dumpster Diver
Great Service price are a bit expensive.
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May 2023 by Bryan McMillan
The car wash was pretty poor for the max price. Although the vacuum service was free.I also tried to have a Carco inspection done and the technician said at first that I needed to make an appointment for the following week and proceeded to not assist me with making an appointment for the week “because they don’t know the schedule”. I asked to be able to know the schedule, to be able schedule and I received a blank stare and a “Sorry I can’t help you, I don’t know the schedule.” ???? One of the most confusing interactions and a indifferent response to my inquiries. I did not have a good experience during my business transaction.
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March 2023 by Robert Steen
My visit was quick and smooth and very polite
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March 2023 by Katelyn Neff
I just called to make an appointment and the receptionist squeezed me in on a Saturday, because I am a farmer who works during the week. So sweet! I haven’t had the apt yet but I had to highlight this really kind person who helped me out ❤️ Thank you!!
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March 2023 by Kristie Wikane
Wow. I can not say enough nice things about my experience at Grease Monkey in Kingston. I have had my vehicles serviced for many years at Jiffy Lube on 9W, but after my last oil change there I was ready for a change.When I arrived at Grease Monkey I was immediately welcomed and asked about the services my vehicle required. I entered their comfortable waiting room where there were free beverages and WiFi. They did a quick safety check of my car, checked fluid levels, changed the oil, and vacuumed the passenger area.It was a great service for a fair price. Everyone was so polite and respectful. If this level of service continues, I'll be a lifelong customer. A wonderful addition to Kingston!!Service: Oil change
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February 2023 by Cathy Banks
Fast service, good price and very nice staff.
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January 2023 by Peter Hamady
Called to confirm correct oil in stock and filter included for Mini Cooper S. “Yes! - come on in” was the reply. On arrival 30 min later the correct filter not in stock. “You didn’t ask about the filter” was the comedic response. perfectly content to waste customer time. Bye bye.
