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December 2023 by Janet McBride
I was completely satisfied with the whole process of restoring my 2006 to new again. The staff were incredibly professional and friendly. Brandon put me at ease right at the start. I got updates throughout the whole process and my vehicle was completed on the day promised. I couldn't have asked for a more seamless operation.
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December 2023 by kelly reid
I unfortunately had an accident and my insurance recommended Caliber Collision - I am so glad I went with them.Service was professional and put me at ease, the text updates were super helpful and they did a perfect job that was finished on time.Thanks team!
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December 2023 by Susan Sorensen
The people were great and my car came out looking new. It's a 2012 Kia Soul and they did a great job with the body work. I highly recommend Calliber Collision. ?
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November 2023 by Donita Johnson
Very pleased with my experience at Caliber Collision. Courtesy, communication and a great job!Services: Painting
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November 2023 by Lisandra Williams
probably the best collision center in the area. They did my car right away. My car looked brand new and the guy in charge of my car was awesome and super nice. Constant updates and calls.
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November 2023 by Karishma Khan
I brought my car in last minute and Brandon helped me through the whole process. The staff was patient and knowledgeable. Great experience - we will be back in!
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October 2023 by joanna grinberg-ayala
Great experience. Repair went smoothly. It was prompt. Customer service was excellent.
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September 2023 by Ruben Quintero
I found caliber collision to be a great place to get your car fixed, they kept me informed on the progress of my vehicle almost on a daily basis. The truck was repaired as they promised without any delays or complications.
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September 2023 by Mandie Sue
They turned my stressful experience into an amazing experience! Brian did an outstanding job! They even detailed cleaned my car! I literally almost cried when I left! The office ladies are also very kind! I'm so happy to have my car back! Thank you all!
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September 2023 by Brittany Oakley
Honestly if I could give negative stars I would!!! Hands down the WORST customer service experience I have EVER had. My vehicle was looked at towards the end of June with an estimate given in about 15 minutes. I scheduled the appointment that day for mid July because that's when the part's would arrive, which was fine because I completely understood that things were delayed due to shipping/availability. When I arrived for my appointment another review of the vehicle was done by the supervisor Lenny and I was told no problem this should be an easy job, We should have it done within a week. I was told that I would be updated by texts and phone calls with progress updates, along with when I would be able to pickup the vehicle. During this time I was driving a rental that I was paying 20 percent of because my insurance only covers 80 and only covers for 28 days. I booked the rental for the end of the following week thinking that would be enough time but soon I would realize that this process would be much longer then a week. Over the next 18 days I got multiple texts daily saying your car is on track to be completed on time, we should be done by end of the week, you car is scheduled to be completed by July 31st ( not end of the week by the way ) in fact it was not until august that picked the car up. Every time I called it was the same thing Lenny is on brake you will get a call back, we need a few more days etc. Finally after getting quite upset on the phone stating that I had a rental car and a full time job and could not wait until 4pm on the day of to extend the length of my rental each time the pickup date got extended. Finally I had enough I called, I was angry and probably a little rude to someone that had no control over the situation. I wanted answers of when I could expect my car and miraculously I got a call back saying it would be ready that day after previously being told that it was still in pieces in the shop. Well guess what...... it wasn't ready!!!!! I was given a new estimate with new charges for things that were never done, parts were put on that were incorrect for my style vehicle, paint had runs and chips, the car was filled with dust and dirt. I was furious but I'm a female so I was brushed off. It was not until I went to another shop and had them list everything that was not fixed/still wrong and have my fiance call them back that it was fixed. Oh and the shop I took it to used to manage that location so he knew the managers and workers there as well. When I brought the car back I was given a courtesy rental while the repairs took place, however it was the same situation again. We had to call to get updates on when it would be finished after a week went by with no updates. Once again it was miraculously finished the day we called so we went the next day to get it and still it had scuff marks and was filthy in the inside. We asked for the manager who proceeded to brush us off and argue that the car was fine with no issues and stated that they don't clean card there!! She then rolled her eyes said they will wipe it down and buff the scratch and never came back out. Please please please do not give them any buisness!!!! You will regret it, I promise you.Services: Painting
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September 2023 by Traveling Food Mom
Quickly and accurately repaired my vehicle. Great communication throughout the process. Thank you and keep up the great work! ?
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July 2023 by Jessica Frichette
I got work done on my car here through an insurance claim from the other drivers insurance. I was very nervous about this being a super difficult process, but they made it so easy. They dealt with insurance, dealt with the car rental place, always kept me informed and were always professional, kind, and knowledgeable. I'll definitely be using them again if needed!
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July 2023 by nancy gregory
Always kept me aware of the progress and we always had a great experience with them for repairs and very helpful staff. Thanks CC
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April 2023 by Kathleen Golas
Caliber Collison was wonderful. Ivey, Courtney and John went above and beyond to help me navigate the claims processes with both my insurance company and my warranty company, even when it got aggravating. Very grateful for their help! My car looked and ran like new when I got it back. Very positive experience overall.Services: Auto engine diagnostic
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April 2023 by John Bassler
For various reasons beyond Caliber's control the repairs took much longer than I had hoped, but the results were excellent. I enjoyed working with the staff at this location and felt confident that they had my interests in mind at all times.Service: Body & Trim
