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March 2024 by Jon Weil
This is to give the highest rating to your Customer Rep KIM.
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March 2024 by Louise Dunn
We had a possible fumes/odor issue with our furnace. Gerard arrived on time and did a thorough inspection. While no leaks were found, he made several suggestions which we intend to follow up on including possibly replacing an older oil tank. We appreciated his expertise and suggestions.
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March 2024 by michael goldman
100% excellent-- never missed an oil delivery, but most importantly service requests are dispatched quickly and expert techs have always completed maintenance and repairs when needed with great attitude and zero problems. annual service plan is a gem and terrific value. highly recommended!
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February 2024 by Patrick McCormick
Debi was a very pleasant representative and explained the invoice to me. Also she was able to explain the advantages of renewing prebuy on line.Thanks pmc
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February 2024 by David W
$135 of our money wasted. It’s one thing saying I can’t fix it or shouldn’t be trying to fix it. It’s another thing entirely to have a contentious attitude..
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February 2024 by Paul Tomasko
Just had my yearly service on my furnace and Sonny the tech did a wonderful job and made sure all draft was properly sealed and changed a new nozzle that was not working the way it should. Excellent work thank you.
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February 2024 by Michael Richmond
Debbie went the extra mile to solve my mistake. She was extremely helpful.
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January 2024 by Dan M.
We were surprised and disappointed at KHE HOP's failure to provide emergency services. My business partner were on the phone and on emails with their sales rep, and we signed up for oil service at Kingston house we are renovating. Just a few days after starting the service, the boiler suddenly stopped working. Since the temperature was expected to go down to 20 degrees that night, losing all heat and having the pipes freeze was a real possibility. My partner was on site and called HOP immediately. I was at work and not able to take calls until my shift ended. HOP staff told her that only I, as the person who signed up for the account, was able to request emergency services. Apparently, even though the salesperson who had been in all the conversations with both of us was next to them in the office, they were unable to override their protocol. (Who else would request an emergency service call for a property beside an owner or manager?) Their website at says: "As one of the nation's fastest-growing residential and commercial full-service energy providers, HOP Energy is committed to serving our more than 100,000 customers with the highest level of customer service, along with a comprehensive range of products and services for both residential and commercial clients. From competitive pricing to on-demand emergency services, discover how our team can keep you and your property comfortable and protected in every season." Kosco Heritage / HOP Energy failed to live up to its claims. We terminated our service immediately. You should shop around!
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December 2023 by Myron A.
Linnell is the best service technician I have ever worked with. He offers good advice every year!
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December 2023 by William D.
My furnace quit yesterday and I called at 3pm, spoke to Debbie and she was excellent! Very knowledgeable and helpful! Thanks Debbie! She sent a tech and he was here by 3.30! His name was Linnell and he was excellent as well! Professional and friendly! Had my burner running in 45 mins! Wow! Needed a new motor. He put one in and its working great! Thanks to both these wonderful people and all at Kosco! Thank you! Great company!
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December 2023 by Deborah V.
I really appreciate the time and professionalism Debbie demonstrated today to review our account and answer questions about our billing. I was very satisfied with Kosco's service and Appreciate her positivity!
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December 2023 by Joan G.
I spoke with Hailey today to get my prepayments confirmed and to find out the bill we receive is posted against the amount prepaid. hailey is always so very helpful, professional and very bright. Thanks again, Hailey for all you do for us. Best wishes, Joan
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December 2023 by Hank A.
Do not use this company! Awful service and you'll pay high prices for it. it's a mean, nasty company with competition that will serve you better. STAY AWAY!!!
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December 2023 by Reed Erskine
Been a customer for more than 30 years. Have installed 3 oil furnaces and one tank with Kosco over that time. Always enjoyed Kosco employees, from the field technicians to the ladies on the phone and in the office, had a few hiccups along the way, but I've relied, and continue to rely on Kosco, Hop or whatever they'll be called in the future, to keep me and my tenants safe and warm.
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November 2023 by Eugene Ruffolo
i recently spoke with Kaitlin ( not sure if that’s how she spells her name ) . she helped me with a pricing plan. she was knowledgeable and lovely to speak with. she was very patient as she helped me review my usage history for the past few seasons. a pleasure to deal with. 5 stars !
