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January 2024 by Reindeer Games
Scott is incredibly knowledgeable, friendly and made my piano sound beautiful!
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March 2023 by Wesley Davis
Top notch repair work and very reasonable prices.
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January 2023 by Zola Films Channel
Incredible! He brought my piano to life. It never sounded so good. He did tuning and restoration. Was a complex job with a long wait time on a part - he saw it through. Could not be more pleased.
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January 2023 by Eric Van Hoven
Excellent tuning, smooth transaction, and great service! Very happy with the results today. Highly recommend!
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January 2023 by Sandy S.
I’m a professional musician, pianist for sixty years, Yamaha owner, and amateur technician who had a problem with a Yamaha grand for 2 years (I’ve owned the instrument 20): a horrible thumping sound from certain keys when playing loud passages. After a year of frustration with three different technicians, dozens of hours spent watching YouTube videos, and generally getting nowhere, I turned to New York Piano Works and Scott for assistance. As he is one of the easiest people to work with I’ve ever encountered, we tackled the problem together and pooled our knowledge, tools, and resources. Scott’s shrewd diagnostic skills led us to an issue with the keyframe bedding which no other technician had ever mentioned, specifically the glide bolts underneath the keyframe knocking against the piano’s inside casing, and the entire diagnostic took less an hour! Brilliant! I am now well on the way to getting the problem completely fixed, thanks to New York Piano Works, and can already finally play my instrument once again after a year of it lying dormant. Scott even put me in touch with a Canadian supplier that sells an extremely hard-to-find technician’s repair tool. Cannot recommend NYPW enough!!
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January 2023 by Lindsay Gleason
Scott is awesome. We have an old player piano that hasn't seen any love in at least a decade. He helped us make a plan to slowly bring it back to glory and worked with our budget in terms of scheduling things when we could afford them. He knows everything and is a joy to have in the house. We aren't quite done with the repairs and already the piano sounds like a new instrument! He brought us up to pitch, tuned it, fixed the action, and improved the hammers. He also helped us research the piano itself, which was very sweet, as it is an heirloom from my late mom. He's just an all around great guy and I fully recommend him!
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January 2023 by Rick Soshensky
Scott is a nice guy who did a great job and was dedicated to making the piano in my studio sound the best it possibly could
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January 2023 by Lise Hopson
My piano hadn't been tuned in decades! But Scott worked wonders on it! He even gave me a bit of a tutorial on the innards and the process. Scott is perfectly punctual and extremely congenial. He is as professional as it gets, and a pleasure to work with!
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January 2022 by Laurie Berrios
We were gifted a tune up. This was fabulous generosity. A very nice gift and an educational experience.
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January 2022 by DrKaren 8 (drkaren8)
If you love your piano, this is the guy to go to!!My baby grand piano is over 100 years old so I didn’t think there was anything that could be done to improve how it sounds. It had been tuned before by someone else, and it sounded “ok” for awhile, but there were keys not responding, with some even sticking, and it just didn’t have the responsiveness that made playing it enjoyable. And after having just been tuned, it didn’t sound like anything more than an old “tinny” piano sound.So it sat for over a year not getting played. I lost interest because it was just “too hard” to play. After reminding myself that time passes whether we accomplish anything or not (let’s not forget 2020), I called Scott to come look it over and see if I could find some enjoyment in playing again, with a piano that sounded better.He looked it over carefully, determined it could be tuned and serviced, and explained how all the little pieces worked, or didn’t work, in my case! It was fascinating to see the inside workings! Scott went about dismantling it, showing me all that it needed, but discussing with me what could/should be done now vs. what could be done later down the road, like replacing the keys or refinishing.The result - a spectacularly sweet “voice” emerged out of MY piano that I never thought could happen from a piano this old! Who even knew that my piano had a distinct “voice”?? And the “action” of the keys was significantly improved! I couldn’t believe it! I spent the whole next day in front of the piano practicing!If you are concerned about quality service, need an honest assessment, and really care about your piano, call Scott. He emailed appointment details and a reminder, and then a follow up “thank you” email, to check in, and he listed everything that he had done. While at the house, he explained clearly and thoroughly what he was accomplishing, and was very personable, even making friends with my cat, who seemed to want to be a part in the action! ? Bottom line: Scott can help you with your tuning requirements or really dig deep to making your specific piano everything you want it to be!
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January 2022 by Paul Leschen
We are so lucky that Scott set up shop on Foxhall Avenue here in Kingston. I had him by to tune my antique Mason & Hamlin that I had been tuning myself during the pandemic. Needless to say I had forgotten how a piano should sound when it's correctly and expertly tuned. It was easy to set up an online appointment and they offer a host of repair services as well. Big first fingers up!
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January 2022 by Nicholas Cameron
I rescued a piano from a bar in town and it was in rough shape. I called Scott up and he came by to see what he could do. He sorted it all out in a few hours and even swung back by a couple weeks later to make some final adjustments that really brought this piano back to life. I would highly recommend this business to anyone! Thanks!
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January 2022 by George Forsen
I have a 1959 Steinway B grand piano, which I treasure. I have used the services of New York Piano Works on more than one occasion. After tuning, I had some additional issues to correct, like extraneous resonances, and unreliable action at very soft levels. This called for a thorough adjustment of every key of the action, which was done by taking it out of the piano and working on a nearby table. I couldn't be more satisfied with the results. Now I can be confident that my recordings will be true to the instrument.
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January 2022 by dusica goralewski
It was obvious to me that Scott was highly experienced. He’s incredibly knowledgeable. He responded quickly and scheduling was simple! I couldn’t be happier with his attention to detail. He took the time to explain everything and offered options and suggestions that fit my needs.
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January 2022 by Ben Coniguliaro
Phenomenal service and smooth transaction. I would highly recommend New York Piano Works to anyone in need of professional piano servicing.